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I am Umar Hassam, a Salesforce Administrator with 3 years of hands-on experience across Sales Cloud, Service Cloud, and Marketing Cloud. I enjoy turning complex requirements into scalable automations that reduce admin overhead and boost operational capacity. Beyond Salesforce, I have seasoned experience with Power BI, Make (Integromat), Zapier, and web development (Django, Python, HTML/CSS/JavaScript). I thrive in cross-functional teams, love problem-solving, and have delivered dashboards for a ~£50m IT and Telecommunications business.…I am Umar Hassam, a Salesforce Administrator with 3 years of hands-on experience across Sales Cloud, Service Cloud, and Marketing Cloud. I enjoy turning complex requirements into scalable automations that reduce admin overhead and boost operational capacity. Beyond Salesforce, I have seasoned experience with Power BI, Make (Integromat), Zapier, and web development (Django, Python, HTML/CSS/JavaScript). I thrive in cross-functional teams, love problem-solving, and have delivered dashboards for a ~£50m IT and Telecommunications business.

Umar Hassam

Web Developer, Full Stack Developer, Programmer, +2

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I am Umar Hassam, a Salesforce Administrator with 3 years of hands-on experience across Sales Cloud, Service Cloud, and Marketing Cloud. I enjoy turning complex requirements into scalable automations that reduce admin overhead and boost operational capacity. Beyond Salesforce, I have seasoned experience with Power BI, Make (Integromat), Zapier, and web development (Django, Python, HTML/CSS/JavaScript). I thrive in cross-functional teams, love problem-solving, and have delivered dashboards for a ~£50m IT and Telecommunications business.…I am Umar Hassam, a Salesforce Administrator with 3 years of hands-on experience across Sales Cloud, Service Cloud, and Marketing Cloud. I enjoy turning complex requirements into scalable automations that reduce admin overhead and boost operational capacity. Beyond Salesforce, I have seasoned experience with Power BI, Make (Integromat), Zapier, and web development (Django, Python, HTML/CSS/JavaScript). I thrive in cross-functional teams, love problem-solving, and have delivered dashboards for a ~£50m IT and Telecommunications business.

Available to hire

I am Umar Hassam, a Salesforce Administrator with 3 years of hands-on experience across Sales Cloud, Service Cloud, and Marketing Cloud. I enjoy turning complex requirements into scalable automations that reduce admin overhead and boost operational capacity.

Beyond Salesforce, I have seasoned experience with Power BI, Make (Integromat), Zapier, and web development (Django, Python, HTML/CSS/JavaScript). I thrive in cross-functional teams, love problem-solving, and have delivered dashboards for a ~£50m IT and Telecommunications business.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Spanish; Castilian

Intermediate

Work Experience

Junior Salesforce and Power Platform Developer at The BDR Group

July 1, 2023 - October 19, 2025

Primary internal Salesforce administrator during system implementation; troubleshooted integrations with 8x8 (VoIP), Office 365, and Conga Sign; contributed to business analysis across service and sales; owned internal reporting and built Power BI dashboards; developed data skills including SQL and DAX to create insightful reports.

Salesforce Administrator at React Disaster Response

July 1, 2023 - Present

Day-to-day management and development of the Salesforce instance and integrations; implemented automations reducing admin workload and enabling higher volunteer deployment; integrated donation portal via Make and API calls with a VisualForce Page/Component to display campaign progress; led cross-functional system ownership supporting Salesforce, FormAssembly, Make/Integromat, Mailchimp, Slack, Gmail, and Tech Support for the volunteer portal.

Programme Support Officer at Department for Education

August 1, 2022 - October 19, 2025

Supported delivery of government's £1.5bn Further Education Capital Transformation Fund; managed technical bid coordination and team email workflow; maintained project schedules and spreadsheets to ensure timely delivery under tight deadlines.

Compliance Officer at HM Revenue and Customs

August 1, 2021 - October 19, 2025

Digital Ambassador supporting early implementations and system support; led international data sharing disclosures for income declarations; conducted data analysis for potential tax non-compliance; managed high-value tax compliance investigations and delivered recognition for contributions.