Available to hire
I am an experienced IT professional with over 10 years of expertise in IT support and Azure Cloud engineering with a strong background in DevOps. I specialize in maintaining, updating, and optimizing various systems, as well as in organizational and project management. With my extensive certifications and hands-on experience, I enjoy designing, planning, and managing cloud-based solutions that align closely with customer objectives and industry standards. I take pride in delivering innovative technical solutions across multiple cloud platforms and supporting teams throughout the entire lifecycle of IT infrastructure projects.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Tamil
Fluent
English
Advanced
German
Intermediate
Work Experience
IT Support Engineer - Cloud & Datacenter at Beyond gravity AG
May 31, 2025 - August 5, 2025Provided 1st and 2nd level support for Windows-based user applications and managed incoming support tickets. Handled laptop and desktop support, user permission management, asset management, and IT equipment procurement support. Coordinated with development teams for infrastructure issues and collaborated with stakeholders on project requirements and implementation. Maintained network infrastructure, telecommunication systems including MS Teams and legacy telephony, and managed office relocations. Participated in IT infrastructure projects lifecycle, performed hardware troubleshooting and replacement, managed Azure IaaS and Microsoft 365 issue resolution, and supported the Ruag RC project using ServiceNow, CMDB, SharePoint, MS 365, Intune, Active Directory, and SCCM.
Entwicklungsanfragen – IT Support Engineer at FAAC AG Zürich
April 30, 2024 - August 5, 2025Handled creation of development requests, provided technical consultation and customer support, and supported handling of bids. Managed 3rd level support, incident report analysis, and problem solving via Jira tickets through phone, remote, and onsite support. Delivered technical support for new installations.
IT-Support und Aussendiensttechniker at Beyond gravity AG (im Auftrag der Allgeier Schweiz AG)
June 6, 2023 - August 5, 2025Delivered 1st and 2nd level support for Windows-based applications, managed user and permission administration, asset management for IT workplace equipment, and stock management. Maintained network infrastructure, telecommunication systems (MS Teams, legacy telephony), and coordinated office moves. Participated across IT infrastructure and organizational project lifecycles. Performed hardware troubleshooting, software diagnostics, updates, and supported other service providers. Managed Azure IaaS and Office 365 issue resolution and supported the Ruag RC project.
Unterstützung von Projekt-IKT-Systemen Ingenieurwesen at GGZ Gemeinnütziger Verein Zug
September 30, 2022 - August 5, 2025Managed incident ticketing (Jira), isolated and resolved errors, administered IAM for user access to Azure resources ensuring secure cloud access. Configured and deployed employee devices, installed and maintained workstation systems, peripherals, and network components. Provided on-site support across multiple Zug locations and updated manuals. Conducted ICT asset and inventory management using tools like Citrix, SharePoint, MS Teams, MS365, Intune, Bitwarden, Cisco Jabber.
Projektmigration und Beratung at Partner RE (Reinsurance Europe) SE
July 15, 2022 - August 5, 2025Managed PC migration, MS 365, database migration, OneDrive cloud services and technical consulting for over 150 users. Performed staging, testing and validation of new laptops and configurations. Provided fault diagnosis, database recovery, cloud mapping, data deletion and Citrix inventory management.
IT-Kaufmann/-frau (Teilzeit) at Allveco AG
May 31, 2022 - August 5, 2025Managed print job and postage optimization for HP/Brother printers, conducted second-level support remotely and onsite. Administered electronic mobile devices (iOS, Android), maintained and monitored NVR devices, configured IP-based cameras and VoIP. Performed software updates, repairs, hardware replacements, and warranty processing. Supported remote applications for global clients and installation/configuration of MS Office 365 suite including Outlook, OneDrive, and Zabbix monitoring tools for Windows servers. Executed Azure resource permissions (IAM), server migrations to Microsoft Azure cloud, storage/backup, and Active Directory/Azure AD/Exchange server migrations. Administered LAN/WAN/VPN, Windows Server 2016 and Linux, virtualization (VMware ESXi), Fortinet UTM firewall, remote access, and webserver hosting.
IT Administrator & Webentwickler (Nebenberuflich) at MCL – Umzug Management GmbH
August 31, 2021 - August 5, 2025Handled webhosting, server maintenance, and replacement. Provided personal technical support via phone and remote for Windows and Mac OS endpoints, tablets, smartphones, and Microsoft Office tools. Digitized marketing efforts including SEO, Google Ads, and social media marketing. Installed and configured printers locally and networked.
IT-Administrator & Webentwickler at Erni-Transport AG
August 1, 2019 - August 5, 2025Developed websites, hosted and maintained servers, managed MS Exchange Server, and conducted graphic design and digital marketing tasks including SEO, Google Ads, SMM, photography, video production and editing. Managed MS Office 365, Active Directory, and VoIP installations and maintenance.
IT-Administrator & Webentwickler at Difinas AG
January 1, 2019 - August 5, 2025Delivered website development, hosting, and server maintenance. Conducted graphic design and digital marketing including SEO, Google Ads, SMM, 3D virtual reality, photography, videography, and video editing. Managed MS Office 365, MS Exchange Server, Active Directory, and VoIP system installations and maintenance.
IT-Praktikant at Groupneed International GmbH
July 1, 2017 - August 5, 2025Provided IT support and administration, managed social media and company website www.limousine-center.com, and worked in graphics-related tasks.
IT-Praktikant at Corex AG
March 1, 2017 - August 5, 2025Provided technical support involving ORACLE database management and release management, and wrote SQL scripts.
Praktikantin im IT-Support at Pagevision IT AG
October 1, 2016 - August 5, 2025Performed fault analysis and repair of PCs, notebooks, Mac and Android devices, assembled servers, handled notebook and mobile phone repairs (Mac & Android), and supported customer service and sales.
Mitarbeiter im WTL (Betriebs- und Technologiezentrum Region Linth) at WTL, Jona
May 1, 2015 - August 5, 2025Worked in graphic/layout department focusing on image editing with Photoshop and Adobe CC including InDesign, Illustrator, and Photoshop.
Net Café Betreiber at Sri Lanka
January 1, 2004 - August 5, 2025Maintained telecommunications systems and IT infrastructure for PC and server operations in an internet café.
Selbstständigkeit at Sri Lanka
January 1, 2005 - August 5, 2025Created wood sculptures.
IT Support Engineer - Cloud & Datacenter at Beyond gravity AG
May 31, 2025 - August 5, 2025Handled 1st and 2nd Level support for Windows applications managing incoming support tickets. Maintained laptop, desktop, and user permissions across systems. Managed assets and coordinated IT equipment procurement. Collaborated with development teams on infrastructure code merges. Supported network infrastructure, telecommunication systems, office relocations, and IT lifecycle projects. Used tools such as Service Now, CMDB, and Active Directory. Specialized in troubleshooting Azure IaaS and O365.
Entwicklungsanfragen – IT Support Engineer at FAAC AG
April 30, 2024 - August 5, 2025Created development requests and provided technical advice and customer support. Supported tender processing and managed 3rd level support including issue analysis and resolution via Jira. Provided support for new installations using Jira and Webex.
IT-Support und Aussendiensttechniker at Beyond gravity AG (im Auftrag der Allgeier (Schweiz) AG)
June 6, 2023 - August 5, 2025Provided 1st and 2nd Level support for Windows applications, managed tickets, user permissions, and asset inventory. Maintained networking and telecommunication systems including MS Teams and legacy telephony. Assisted in IT projects including hardware fault diagnosis and Azure IAAS/O365 troubleshooting. Supported Ruag RC project.
Unterstützung von Projekt-IKT-Systemen Ingenieurwesen at GGZ Gemeinnütziger Verein
September 30, 2022 - August 5, 2025Tracked and triaged incident reports using Jira. Managed Azure IAM permissions for secure cloud resource access. Configured and deployed devices and maintained workplace systems. Provided on-site support at multiple locations. Managed ICT inventory and updated manuals.
Projektmigration und Beratung at Partner RE (Reinsurance Europe) SE
July 15, 2022 - August 5, 2025Managed PC migrations, MS 365 services, databases, and OneDrive for over 150 users. Conducted staging, migration, validation, configuration of new laptops, and technical consulting. Responsible for troubleshooting and cloud mapping.
IT-Kaufmann/-frau (Teilzeit) at Allveco AG
May 31, 2022 - August 5, 2025Handled desktop, peripheral, and telephony management including print job and postal optimization. Provided second-level support and managed mobile devices. Maintained NVR devices and IP cameras. Installed and configured VoIP phones and cloud services. Conducted server migration to Microsoft Azure Cloud and managed Active Directory and associated services. Implemented server administration and virtualization, firewall configuration, and network services.
IT Administrator & Webentwickler (Teilzeit) at MCL – Umzug Management GmbH
August 31, 2021 - August 5, 2025Handled web hosting, server maintenance, and Office 365 solutions. Provided technical support remotely and via phone for Windows, MacOS, iOS, and Android. Executed digital marketing activities including SEO, Google Ads, and social media marketing. Installed and configured local/network printers.
IT-Administrator & Webentwickler at Erni -Transport AG
August 1, 2019 - August 5, 2025Developed websites, managed hosting and server replacements. Maintained MS Exchange Server and Active Directory. Provided graphic design, digital marketing, SEO, Google Ads, video production, and VoIP installation.
IT-Administrator & Webentwickler at Difinas AG
January 1, 2019 - August 5, 2025Managed web development, hosting, and server maintenance. Performed graphic design, digital marketing, SEO, 3D virtual reality content, photography and video editing, and VoIP phone installations.
IT-Praktikant at Groupneed International GmbH
July 1, 2017 - August 5, 2025Provided IT support and administration, social media management, and website administration. Contributed to graphics for the limousine center website.
IT-Praktikant at Corex AG
March 1, 2017 - August 5, 2025Supported Oracle database management, technical support and software release management. Created SQL scripts for software.
Praktikantin im IT-Support at Pagevision IT AG
October 1, 2016 - August 5, 2025Analyzed and repaired PCs, notebooks, and mobile phones (Mac & Android). Assembled servers and provided customer service and sales support.
Mitarbeiter im WTL at Betriebs- und Technologiezentrum Region Linth
May 1, 2015 - August 5, 2025Graphic and layout work using Photoshop and Adobe CC apps in the graphics department.
Net Café Betreiber
January 1, 2004 - August 5, 2025Maintained telecommunications and IT infrastructure including PCs and servers at internet cafe in Sri Lanka.
Selbstständigkeit
January 1, 2005 - August 5, 2025Created wooden sculptures as a self-employed artisan in Sri Lanka.
IT Support Engineer - Cloud & Datacenter at Beyond gravity AG
May 31, 2025 - August 5, 2025Provided 1st and 2nd level support for Windows-based user applications and handled incoming support tickets from end users. Maintained laptops and desktops as well as user and permission administration across multiple systems. Managed asset inventory and supported staff with IT workplace equipment. Collaborated with development teams to resolve infrastructure issues and coordinated with stakeholders for project requirements and execution. Performed network infrastructure and telecommunications maintenance, including MS Teams and legacy systems, and contributed to IT projects throughout the infrastructure lifecycle. Utilized tools such as Service Now, CMDB, SharePoint, MS Teams, MS 365, OneDrive, Intune, Active Directory, and SCCM.
Entwicklungsanfragen – IT Support Engineer at FAAC AG
April 30, 2024 - August 5, 2025Created development requests, provided technical consulting and customer support, and assisted in bid processing. Delivered 3rd level support with incident analysis, troubleshooting by phone, remote or on-site, and triaged incident reports via Jira. Provided technical support for new installations.
IT-Support und Aussendiensttechniker at Beyond gravity AG (via Allgeier Schweiz AG)
June 6, 2023 - August 5, 2025Delivered 1st and 2nd level support for Windows user applications, handled support tickets, maintained user permissions, and supported asset management. Managed network and telecom systems including MS Teams and legacy phone systems. Participated in IT projects across infrastructure lifecycles and supported Azure IAAS and O365 problem resolution. Assisted in hardware error diagnostics and component updates while supporting other service providers.
Unterstützung von Projekt-IKT-Systemen Ingenieurwesen at GGZ Gemeinnütziger Verein
September 30, 2022 - August 5, 2025Managed incident tracking and troubleshooting via Jira, executed access permissions (IAM) on Azure resources to maintain secure access, configured and deployed devices for employees, installed and maintained workplace systems, peripherals, network components and software. Provided onsite support at all GGZ locations in Zug region and handled ICT inventory and stock management.
Projektmigration und Beratung at Partner RE (Reinsurance Europe) SE
July 15, 2022 - August 5, 2025Handled PC migration, MS 365, database and OneDrive migrations and testing for over 150 users. Provided technical consultancy, troubleshooting, database recovery, cloud mapping and data deletion. Managed Citrix asset inventory.
IT-Kaufmann/-frau (Teilzeit) at Allveco AG
May 31, 2022 - August 5, 2025Managed print job administration including postage optimization and provided second-level support for mobile and desktop devices. Maintained and monitored NVR devices, configured IP cameras and VoIP phones, updated and repaired hardware and software, handled warranty and external service provider coordination. Installed and configured applications including MS Office 365, OneDrive and Zabbix monitoring tools for servers. Performed server migration to Microsoft Azure cloud and managed storage, backup, Active Directory, Azure AD, Exchange Server, servers and network infrastructure. Installed and configured firewalls and VPNs and developed frontend and backend web architectures.
IT Administrator & Webentwickler (Nebenberuflich) at MCL – Umzug Management GmbH
August 31, 2021 - August 5, 2025Provided web hosting and server maintenance, Office 365 solutions, and remote technical support for Windows and Mac endpoints and mobile devices. Led digital marketing efforts including SEO, Google Ads, and social media marketing. Installed and configured printers and network devices.
IT-Administrator & Webentwickler at Erni-Transport AG
August 1, 2019 - August 5, 2025Led web development, hosting, and server replacement efforts. Managed MS Exchange Server, digital marketing including SEO, Google Ads, social media marketing, and produced various multimedia content. Handled MS Office 365 administration, Active Directory, and VoIP phone installation and maintenance.
IT-Administrator & Webentwickler at Difinas AG
January 1, 2019 - August 5, 2025Performed web development, server maintenance, digital marketing including virtual reality applications, and multimedia content production. Managed MS Office 365, MS Exchange Server, Active Directory, and VoIP systems.
IT-Praktikant at Groupneed International GmbH
July 1, 2017 - August 5, 2025Supported IT operations, social media, and website administration with additional focus on graphic design tasks.
IT-Praktikant at Corex AG
March 1, 2017 - August 5, 2025Worked on ORACLE database support, technical assistance, and release management with software and SQL scripting.
Praktikantin im IT-Support at Pagevision IT AG
October 1, 2016 - August 5, 2025Performed troubleshooting and repair of PC systems, notebooks, and mobile phones. Assembled servers and provided customer service and sales support.
Mitarbeiter im WTL (Betriebs- und Technologiezentrum Region Linth)
May 1, 2015 - August 5, 2025Worked in the graphics and layout department focusing on image editing with Adobe Photoshop and Adobe Creative Cloud applications.
Net Café Operator at Net Café in Sri Lanka
January 1, 2004 - August 5, 2025Maintained telecommunications and IT infrastructure including PCs and servers.
Self-Employed
January 1, 2005 - August 5, 2025Created wooden sculptures.
IT Support Engineer - Cloud & Datacenter at Beyond gravity AG
May 31, 2025 - August 5, 2025Provided 1st and 2nd level support for Windows-based user applications and managed incoming support tickets. Maintained laptop and desktop support, user and permissions management across multiple systems. Managed IT asset management including hardware, mobile devices, and IT accessories. Collaborated with development teams to support infrastructure issues and engaged with stakeholders for project requirements and execution. Maintained network infrastructure, telecommunication systems, and facilitated office relocations and installations. Participated in IT projects spanning the full lifecycle of IT infrastructure and organizational programs. Troubleshot Azure IaaS and Office 365 issues supporting the Ruag RC project. Utilized tools like ServiceNow, CMDB, SharePoint, MS Teams, and Intune.
Entwicklungsanfragen – IT Support Engineer at FAAC AG
April 30, 2024 - August 5, 2025Handled development requests, provided technical consulting and customer support, and assisted with tender processes. Delivered 3rd level support including analysis and problem-solving via phone, remote and onsite support. Managed incident reports and technical support for new installations using Jira and Webex tools.
IT-Support und Aussendiensttechniker at Beyond gravity AG (im Auftrag der Allgeier (Schweiz) AG)
June 30, 2023 - August 5, 2025Provided 1st and 2nd level support for Windows user applications. Maintained laptops, desktops, user and permissions management. Managed IT assets and supported IT logistics including hardware and mobile devices. Maintained network infrastructure and telecommunication systems, handled office moves and installations. Participated in IT projects covering entire lifecycles. Diagnosed hardware issues and performed component updates. Supported Azure IaaS and O365 troubleshooting and Ruag RC project. Used ServiceNow, CMDB, SharePoint, Microsoft 365, Intune, Active Directory, SCCM, and FTP.
Unterstützung von Projekt -IKT -Systemen Ingenieurwesen at GGZ Gemeinnütziger Verein
September 30, 2022 - August 5, 2025Managed incident tickets via Jira, troubleshooting and escalating as needed. Configured IAM permissions for Azure resource access ensuring secure cloud management. Provided device deployment and maintenance, installation and upkeep of workplace systems, peripherals, and network components. Delivered onsite support across Zug area. Updated manuals and managed ICT asset and inventory control. Used Citrix, SharePoint, MS Teams, MS365, Intune, Bitwarden, and Cisco Jabber.
Projektmigration und Beratung at Partner RE (Reinsurance Europe) SE
July 15, 2022 - August 5, 2025Handled PC migration including staging, migration, validation, and testing of new laptops and configurations for over 150 users. Provided technical consultancy, troubleshooting, database recovery, and cloud mapping. Managed data deletion and Citrix inventory control.
IT-Kaufmann/ -frau in Teilzeit at Allveco AG
May 31, 2022 - August 5, 2025Managed desktop, peripheral, and telephony systems. Administered print job management and postage optimization. Delivered second-level support including remote and onsite assistance. Managed electronic devices, NVR devices, IP cameras, VoIP installation and maintenance. Conducted server migration to Microsoft Azure Cloud, with Active Directory, Azure AD and Exchange migration. Handled virtualization systems, firewall configuration, VPNs, NAS management. Developed frontend and backend website architecture, collaborated on design and interaction. Handled server installation and configuration for Windows Server 2016 and Linux. Used Zabbix monitoring, Fortinet UTM Firewall, and various server and network technologies.
IT Administrator & Webentwickler (nebenberuflich) at MCL – Umzug Management GmbH
August 31, 2021 - August 5, 2025Managed webhosting, server maintenance and replacement. Provided personal technical support for Windows and Mac OS endpoints, tablets, smartphones, and Microsoft Office. Delivered digital marketing including SEO, Google Ads, and social media marketing. Installed and configured printers locally and in networks.
IT-Administrator & Webentwickler at Erni - Transport AG
August 1, 2019 - August 5, 2025Web development, hosting, and server maintenance. Managed MS Exchange Server, graphic design, digital marketing, SEO, Google Ads, photography, videography, and video editing. Maintained MS Office 365, Active Directory, and VoIP phone installations.
IT-Administrator & Webentwickler at Difinas AG
January 1, 2019 - August 5, 2025Developed websites, maintained hosting and servers. Responsible for graphic design, digital marketing, SEO, Google Ads, 3D virtual reality content, photography, videography, and video editing. Managed MS Office 365, MS Exchange, Active Directory, and VoIP phone installations.
IT-Praktikant at Groupneed International GmbH
July 1, 2017 - August 5, 2025Provided IT support and administration including social media and website administration. Engaged in graphic work.
IT-Praktikant at Corex AG
March 1, 2017 - August 5, 2025Supported Oracle database operations, technical support, and release management of software. Created SQL scripts.
Praktikantin im IT-Support at Pagevision IT AG
October 1, 2016 - August 5, 2025Performed error analysis and repair of PC systems, notebooks, and mobile phones (Mac & Android). Assembled servers and repaired devices. Provided customer service and sales support.
Mitarbeiter im WTL (Betriebs- und Technologiezentrum Region Linth) at WTL
May 1, 2015 - August 5, 2025Worked in the graphics/layout department, using Adobe Photoshop, InDesign, and Illustrator.
Net Café Betreiber at Self-employed
January 1, 2006 - August 5, 2025Managed internet café operations in Sri Lanka including maintenance of telecommunication installations and IT infrastructure (PC/Server).
Self-employed Wood Sculptor at Self-employed
January 1, 2005 - August 5, 2025Created wood sculptures during self-employment period in Sri Lanka.
IT Support Engineer - Cloud & Datacenter at Beyond gravity AG
May 31, 2025 - August 5, 2025Providing 1st and 2nd level support for Windows-based applications and user management across multiple sites. Managing IT assets, collaborating with development teams on infrastructure issues, and supporting network and telecommunication systems. Participating in IT lifecycle projects, troubleshooting Azure IaaS and Microsoft 365 problems, and maintaining CMDB data records.
Entwicklungsanfragen – IT Support Engineer at FAAC AG
April 30, 2024 - August 5, 2025Handling development requests, providing technical consulting and customer support, assisting in procurement processes, and offering 3rd level support including incident analysis and resolution via Jira. Supporting new installations and employing tools such as Jira and Webex.
IT-Support und Aussendiensttechniker at Beyond gravity AG (im Auftrag der Allgeier (Schweiz) AG)
June 6, 2023 - August 5, 2025Delivering 1st and 2nd level support for Windows applications, asset management, network and telecommunication maintenance, participating in IT projects, performing hardware troubleshooting and updates, and supporting Azure IaaS and O365 issues for Ruag RC project.
Unterstützung von Projekt-IKT-Systemen Ingenieurwesen at GGZ Gemeinnütziger Verein
September 30, 2022 - August 5, 2025Managing incident tracking via Jira, isolating and resolving errors, handling IAM permissions for Azure resources, device provisioning, workplace installation, and on-site support across Zug locations. Updated user manuals and managed ICT inventory.
Projektmigration und Beratung at Partner RE (Reinsurance Europe) SE
July 15, 2022 - August 5, 2025Executing PC migration for over 150 users including MS 365, OneDrive, and cloud integrations; staging, testing laptops, providing technical consulting, troubleshooting databases, and managing Citrix inventory.
IT-Kaufmann / -frau (Teilzeit) at Allveco AG
May 31, 2022 - August 5, 2025Managing print jobs and optimization, second-level support, mobile device management, VoIP telephony maintenance, Windows and Linux server administration including virtualization and firewall configuration, cloud server migration and permissions in Azure, as well as web development and frontend architecture design.
IT Administrator & Webentwickler (nebenberuflich) at MCL – Umzug Management GmbH
August 31, 2021 - August 5, 2025Maintained web hosting and servers, provided technical support for Windows and Mac OS, supported digital marketing efforts including SEO and Google Ads, and configured printers.
IT-Administrator & Webentwickler at Erni -Transport AG
August 1, 2019 - August 5, 2025Web development, hosting, server maintenance, MS Exchange server administration, graphic design, digital marketing, SEO, Google Ads, and VoIP phone installations and maintenance.
IT-Administrator & Webentwickler at Difinas AG
January 1, 2019 - August 5, 2025Web development, hosting, server maintenance, graphic design, digital marketing (SEO, Google Ads), 3D virtual reality, photography, video production and editing, MS Exchange server management, and VoIP phone installation.
IT-Praktikant at Groupneed International GmbH
July 1, 2017 - August 5, 2025IT support and administration, social media management, website administration, and graphic design.
IT-Praktikant at Corex AG
March 31, 2017 - August 5, 2025Supporting Oracle database, technical support, software release management, and SQL scripting.
Praktikantin im IT-Support at Pagevision IT AG
October 31, 2016 - August 5, 2025Performed hardware repair on PCs, notebooks, mobile phones (Mac & Android), server assembly, and customer service & sales.
Mitarbeiter im WTL (Betriebs- und Technologiezentrum Region Linth) at WTL
May 31, 2015 - August 5, 2025Graphics and layout work, image editing with Photoshop and Adobe CC tools.
Net Café Betreiber at Eigenes Unternehmen
January 1, 2006 - August 5, 2025Maintenance of telecommunications systems and IT infrastructures (PC/Server) in Sri Lanka.
Selbstständigkeit
January 1, 2005 - August 5, 2025Created wooden sculptures in Sri Lanka.
IT Support Engineer - Cloud & Datacenter at Beyond gravity AG
May 31, 2025 - August 5, 2025Providing 1st and 2nd level support for Windows-based user applications including ticket handling for end users. Maintaining laptops, desktops, and user permission management across multiple systems. Managing IT assets, aiding in procurement, supporting infrastructure problems during code merges, and collaborating with stakeholders to gather requirements and execute projects. Support involved network infrastructure, telecommunications systems, office relocations, IT lifecycle project participation, hardware troubleshooting, component updates, and cloud problem resolution specifically Azure IAAS and Office 365. Tools used included ServiceNow, CMDB, SharePoint, MS Teams, MS 365, OneDrive, Intune, Active Directory, SCCM, and FTP.
Entwicklungsanfragen – IT Support Engineer at FAAC AG
April 30, 2024 - August 5, 2025Responsible for creating development requests, providing technical advice and customer support, assisting in tender processing, providing 3rd level support, analyzing and solving problems both remotely and on-site, and handling incident reports via Jira. Also provided technical support for new installations.
IT-Support und Aussendiensttechniker at Beyond gravity AG (via Allgeier Schweiz AG)
June 6, 2023 - August 5, 2025Delivered 1st and 2nd level support for Windows user applications and asset management including hardware and mobile device support. Maintained CMBD dataset updates, network infrastructure, telecommunication systems including MS Teams and legacy telephony, and managed office relocations. Participated in full lifecycle IT infrastructure projects and organizational programs. Handled hardware diagnostics and replacements, software troubleshooting, component updates, and supported Azure IAAS and Office 365 issues.
Unterstützung von Projekt-IKT-Systemen Ingenieurwesen at GGZ Gemeinnütziger Verein
September 30, 2022 - August 5, 2025Managed incident reports using Jira, isolated and resolved issues, administered Azure IAM permissions for secure resource access, provisioned devices, installed and maintained workplace systems, provided on-site support at multiple locations, revised manuals and maintained ICT inventory and asset management. Tools included Citrix, SharePoint, MS Teams, MS365, Intune, Bitwarden, and Cisco Jabber.
Projektmigration und Beratung at Partner RE (Reinsurance Europe) SE
July 15, 2022 - August 5, 2025Carried out PC migration and configuration for over 150 users including MS 365, OneDrive, and cloud mapping. Conducted staging, testing, validation, performed troubleshooting, database restoration, data deletion, and managed Citrix asset administration. Provided technical consultancy services in English.
IT-Kaufmann/-frau (Part-time) at Allveco AG
May 31, 2022 - August 5, 2025Managed print job processing including postage optimization, performed second-level support remotely and on-site, handled electronic device management (iOS, Android), maintained NVR devices and IP camera configurations, installed and maintained VoIP phones, managed system OS upgrades and repairs, coordinated warranty repairs with external providers. Supported remote applications for global clients. Managed applications, cloud services, and monitoring, created shipping addresses with SQL scripts, installed/configured MS Office 365, Windows server monitoring tools (Zabix), configured Azure Web servers, managed Azure IAM permissions, cloud server migration and backup management. Administered Active Directory, Azure AD, Exchange Server, VMware, Fortinet firewall, VPNs, NAS systems and virtualization environments.
IT Administrator & Webentwickler (part-time) at MCL – Umzug Management GmbH
August 31, 2021 - August 5, 2025Handled web hosting, server maintenance, and replacement, provided technical support for Windows/Mac OS endpoints and mobile devices, digitized marketing campaigns including SEO, Google Ads, and social media marketing, and configured printers locally and in network environments.
IT Administrator & Webentwickler at Erni-Transport AG
August 1, 2019 - August 5, 2025Managed web development, hosting, server replacement, and maintenance. Administered MS Exchange Server, contributed to graphic design, digital marketing, SEO, Google Ads, social media marketing, photography, videography, video editing, MS Office 365, Active Directory, and installation/maintenance of VoIP telephony systems.
IT Administrator & Webentwickler at Difinas AG
January 1, 2019 - August 5, 2025Performed web development, web hosting, and server maintenance. Provided graphic design, digital marketing, including SEO, Google Ads, social media marketing, 3D virtual reality, photography, videography, video editing. Managed MS Office 365, MS Exchange Server, Active Directory, and VoIP telephone installations and maintenance.
IT-Praktikant at Groupneed International GmbH
July 1, 2017 - August 5, 2025Provided IT support and administration, social media management, website administration, and graphic work for limousine-center.com.
IT-Praktikant at Corex AG
March 1, 2017 - August 5, 2025Supported technical tasks including Oracle database, technical support, and release management using Quintessenz software, including writing SQL scripts.
Praktikantin im IT-Support at Pagevision IT AG
October 1, 2016 - August 5, 2025Performed PC system and notebook/mobile device repairs (Mac & Android), assembled servers, provided customer service and sales support.
Mitarbeiter im WTL at Betriebs- und Technologiezentrum Region Linth
May 1, 2015 - August 5, 2025Worked in graphics and layout, image editing with Photoshop, and Adobe CC tools (InDesign, Illustrator, Photoshop).
Net Café Operator at Net Café Sri Lanka
January 1, 2006 - August 5, 2025Maintained telecommunications and IT infrastructure including PCs and servers.
Self-employed at Self-employed in Sri Lanka
January 1, 2005 - August 5, 2025Created wooden sculptures.
IT Support Engineer - Cloud & Datacenter at Beyond gravity AG
May 31, 2025 - August 5, 2025Provided 1st and 2nd level support for Windows-based user applications and managed incoming support tickets from end users. Handled laptop, desktop, and user rights management across multiple systems. Managed IT asset inventory and coordinated equipment procurement. Collaborated with development teams on infrastructure issues and liaised with stakeholders on project requirements and execution. Maintained network infrastructure, telecommunications systems, and participated in office relocations. Participated in full project lifecycles for IT infrastructure and organizational programs. Supported Azure IaaS and O365 troubleshooting and project support including Ruag RC.
Entwicklungsanfragen – IT Support Engineer at FAAC AG
April 30, 2024 - August 5, 2025Handled creation of development requests, technical consultancy, and customer support. Supported tender processing and provided 3rd level support including analysis and problem resolution using Jira and other remote tools. Supported technical tasks for new installations.
IT-Support und Aussendiensttechniker at Beyond gravity AG (via Allgeier Schweiz AG)
June 6, 2023 - August 5, 2025Provided 1st and 2nd level support for Windows applications and user management. Responsible for IT asset management and procurement support. Maintained network and telecom systems and support for office moves. Participated in IT infrastructure projects and troubleshooting Azure IaaS and O365 issues. Supported Ruag RC project.
Unterstützung von Projekt-IKT-Systemen Ingenieurwesen at GGZ Gemeinnütziger Verein
September 30, 2022 - August 5, 2025Managed ticket triage, fault isolation and fixes for IT incidents using Jira. Administered Azure IAM permissions for secure resource access. Provided on-site support across GGZ sites, managed device provisioning and maintenance of workplace systems. Maintained ICT inventory and manuals.
Projektmigration und Beratung at Partner RE (Reinsurance Europe) SE
July 15, 2022 - August 5, 2025Conducted PC migrations for over 150 users involving MS 365, database, OneDrive and cloud. Performed staging, migration, validation, configuration testing, technical consulting and data recovery. Managed Citrix inventory.
IT-Kaufmann/-frau (Teilzeit) at Allveco AG
May 31, 2022 - August 5, 2025Managed print job administration, second level support for field service including remote and onsite troubleshooting. Maintained IoS/Android devices. Configured and maintained VoIP phones and NVR devices. Responsible for server migration to Microsoft Azure Cloud, server administration (Windows, Linux, VMware) and network firewall administration. Developed web frontend architecture and backend applications. Administered Active Directory, DNS, DHCP, Exchange Server. Supported cloud storage and backups including Azure Active Directory and Exchange Server.
IT Administrator & Webentwickler (Nebenberuflich) at MCL – Umzug Management GmbH
August 31, 2021 - August 5, 2025Managed web hosting and server maintenance, provided technical support for Windows and Mac OS devices as well as iOS and Android smartphones. Supported Office 365 and contributed to digital marketing initiatives including SEO, Google Ads and social media marketing. Installed and configured printers.
IT-Administrator & Webentwickler at Erni-Transport AG
August 1, 2019 - August 5, 2025Developed websites, maintained servers, supported MS Exchange server and VoIP telephony. Engaged in graphic design, digital marketing, SEO, Google Ads and multimedia content creation including photography and video editing.
IT-Administrator & Webentwickler at Difinas AG
January 1, 2019 - August 5, 2025Managed web development and server maintenance. Created graphic design content, digital marketing, SEO, Google Ads, SMM and 3D Virtual Reality projects. Provided MS Exchange, Active Directory and VoIP telephony support.
IT-Praktikant at Groupneed International GmbH
July 1, 2017 - August 5, 2025Provided IT support and administration. Managed social media and website administration. Assisted in graphic work.
IT-Praktikant at Corex AG
March 31, 2017 - August 5, 2025Supported Oracle databases, technical support, and software release management. Wrote SQL Scripts.
Praktikant im IT-Support at Pagevision IT AG
October 31, 2016 - August 5, 2025Analyzed and repaired PC systems, notebooks and mobile devices (Mac & Android). Assembled servers and handled customer service and sales.
Mitarbeiter Grafik/Layout at WTL (Betriebs- und Technologiezentrum Region Linth)
May 31, 2015 - August 5, 2025Worked in graphic design, image editing using Photoshop, Adobe CC InDesign, Illustrator and Photoshop.
Net Café Betreiber
January 1, 2004 - August 5, 2025Operated internet café and maintained telecommunications systems and IT infrastructure in Sri Lanka.
Selbstständigkeit
January 1, 2005 - August 5, 2025Created wooden sculptures as a self-employed artisan in Sri Lanka.
Education
Vipulananda College at Vipulananda College
January 1, 1995 - January 1, 2002Urelu Ganesha College at Urelu Ganesha College
January 1, 1987 - January 1, 1995Deutschunterricht at Arbeits- und Technologiezentrum Region Linth/FAIP, Jona
January 1, 2015 - April 1, 2016Diplom in Computer Hardware Engineering mit Netzwerk at Unknown institution
January 1, 1999 - January 1, 2004Deutschunterricht at Arbeits- und Technologiezentrum Region Linth/FAIP, Jona
January 1, 2015 - April 1, 2016Vipulananda College at Vipulananda College, Vavuniya, Sri Lanka
January 1, 1995 - January 1, 2002Urelu Ganesha College at Urelu Ganesha College, Jaffna, Sri Lanka
January 1, 1987 - January 1, 1995Deutschunterricht, Arbeits - und Technologiezentrum Region Linth/FAIP, Jona at Arbeits - und Technologiezentrum Region Linth/FAIP, Jona
January 1, 2015 - April 1, 2016Deutschunterricht at Arbeits- und Technologiezentrum Region Linth/FAIP, Jona
January 1, 2015 - April 30, 2016Vipulananda College at Vipulananda College
January 1, 1995 - January 1, 2002Urelu Ganesha College at Urelu Ganesha College
January 1, 1987 - January 1, 1995Vocational education, Vipulananda College at Vipulananda College
January 1, 1995 - January 1, 2002Secondary education, Urelu Ganesha College at Urelu Ganesha College
January 1, 1987 - January 1, 1995Deutschunterricht (German language course) at Arbeits- und Technologiezentrum Region Linth/FAIP, Jona
January 1, 2015 - April 1, 2016Vipulananda College at Vipulananda College, Vavuniya, Sri Lanka
January 1, 1995 - January 1, 2002Urelu Ganesha College at Urelu Ganesha College, Jaffna, Sri Lanka
January 1, 1987 - January 1, 1995Deutschunterricht at Arbeits- und Technologiezentrum Region Linth/FAIP, Jona
January 1, 2015 - April 1, 2016Qualifications
Diplom in Computer Hardware Engineering mit Netzwerk
January 1, 1999 - January 1, 2004Professionelles Diplom in Grafikdesign
January 11, 2030 - August 5, 2025Zertifizierter Microsoft Azure Cloud Administrator Associate
January 28, 2022 - August 5, 2025Google Online Marketing Zertifikat
November 10, 2020 - August 5, 2025Diplom in Computer Hardware Engineering mit Netzwerk
January 1, 1999 - August 5, 2025Professionelles Diplom in Grafikdesign
January 11, 2030 - August 5, 2025Diplom in Computer Hardware Engineering mit Netzwerk
January 1, 1999 - January 1, 2004Professionelles Diplom in Grafikdesign
January 11, 2030 - August 5, 2025Microsoft Azure Cloud Administrator Associate
January 28, 2022 - August 5, 2025Zertifiziert für Online-Marketing durch Google
November 10, 2020 - August 5, 2025Diplom in Computer Hardware Engineering mit Netzwerk
January 1, 1999 - August 5, 2025Professionelles Diplom in Grafikdesign
January 11, 2030 - August 5, 2025Zertifizierter Microsoft Azure Cloud Administrator Associate
January 28, 2022 - August 5, 2025Zertifikat Online-Marketing durch Google
November 10, 2020 - August 5, 2025Diplom in Computer Hardware Engineering mit Netzwerk
January 1, 1999 - August 5, 2025Professionelles Diplom in Grafikdesign
January 11, 2030 - August 5, 2025Adobe PageMaker Zertifikat
January 11, 2030 - August 5, 2025Microsoft Office Zertifikat
January 11, 2030 - August 5, 2025Diplom in Computer Hardware Engineering mit Netzwerk
January 1, 1999 - January 1, 2004Professionelles Diplom in Grafikdesign
January 11, 2030 - August 5, 2025Microsoft Azure Cloud Administrator Associate
January 28, 2022 - August 5, 2025Zertifiziert für Online-Marketing durch Google
November 10, 2020 - August 5, 2025Diplom in Computer Hardware Engineering mit Netzwerk
January 1, 1999 - January 1, 2004Professionelles Diplom in Grafikdesign
January 11, 2030 - August 5, 2025Zertifizierter Microsoft Azure Cloud Administrator Associate
January 28, 2022 - August 5, 2025Zertifiziert für Online-Marketing durch Google
November 10, 2020 - August 5, 2025Diplom in Computer Hardware Engineering mit Netzwerk
January 1, 1999 - January 1, 2004Professionelles Diplom in Grafikdesign
January 11, 2030 - August 5, 2025Zertifizierter Microsoft Azure Cloud Administrator Associate
January 28, 2022 - August 5, 2025Zertifiziert für Online-Marketing durch Google
November 10, 2020 - August 5, 2025Diplom in Computer Hardware Engineering mit Netzwerk
January 1, 1999 - January 1, 2004Professionelles Diplom in Grafikdesign
January 11, 2030 - August 5, 2025Microsoft Certified: Azure Cloud Administrator Associate
January 28, 2022 - August 5, 2025Google Certified: Online Marketing
November 10, 2020 - August 5, 2025Industry Experience
Computers & Electronics, Software & Internet, Professional Services, Financial Services, Manufacturing, Telecommunications, Transportation & Logistics, Non-Profit Organization, Media & Entertainment
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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