I am a motivated customer service professional with extensive experience in the logistics sector, skilled at managing complex situations and enhancing client satisfaction. I am currently pursuing studies in marketing to broaden my strategic insights and grow in a dynamic marketing environment. I am known for my quick learning ability, strong responsibility, and proactive approach to embracing new challenges. I am eager to leverage both my practical skills and education to contribute effectively in a marketing role.…

Paula Spurina

I am a motivated customer service professional with extensive experience in the logistics sector, skilled at managing complex situations and enhancing client satisfaction. I am currently pursuing studies in marketing to broaden my strategic insights and grow in a dynamic marketing environment. I am known for my quick learning ability, strong responsibility, and proactive approach to embracing new challenges. I am eager to leverage both my practical skills and education to contribute effectively in a marketing role.…

Available to hire

I am a motivated customer service professional with extensive experience in the logistics sector, skilled at managing complex situations and enhancing client satisfaction. I am currently pursuing studies in marketing to broaden my strategic insights and grow in a dynamic marketing environment.

I am known for my quick learning ability, strong responsibility, and proactive approach to embracing new challenges. I am eager to leverage both my practical skills and education to contribute effectively in a marketing role.

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Language

English
Fluent
Russian
Advanced
Latvian
Fluent
Korean
Beginner
Italian
Beginner

Work Experience

Customer Service Frontline Agent at DHL Express Latvia
June 1, 2024 - Present
Played a pivotal role in ensuring seamless communication between the company and its clients. Responsible for customer interactions, booking and documentation, problem resolution, sales and upselling, and providing administrative support. The role demands strong communication skills, a customer-centric approach, and the ability to work efficiently in a dynamic environment.
Head Waitress at The Good Father
April 1, 2024 - September 5, 2025
Worked in a high-end restaurant, delivering exceptional service to create memorable dining experiences. Responsibilities included menu knowledge, guest reception, upselling, payment processing, and team collaboration. This role required excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
Head Waitress at Ziedondarza Paviljons
August 1, 2023 - September 5, 2025
Performed all key responsibilities similar to the previous waitress role, including exceptional customer service, upselling, and teamwork in a fast-paced restaurant environment.

Education

High-school diploma at Riga Secondary School NO.609
January 1, 2020 - May 1, 2023
Bachelors In Marketing at University of Economics and Culture
September 1, 2024 - September 5, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Transportation & Logistics, Travel & Hospitality, Professional Services, Media & Entertainment, Retail

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