I am an IT Project Management professional with 10 years of experience and a data analytics expert specialized in Agile software delivery and advanced reporting capabilities. I have successfully managed multiple remote Agile teams in fast-paced SaaS environments and developed robust Jira dashboards and BI reports that optimize sprint tracking, release planning, and team performance metrics. I am seeking an IT Agile Project Manager position where my project management and data analytics skills will support the mission of providing SaaS-based Human Resource Management Systems for public sector organizations.
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- Migrated 100% of 2,500+ customers ahead of the FMCSA deadline.
- Reduced installation errors by 30% through field team training and checklists.
- Achieved 95% user adoption in 60 days with targeted training and feedback loops.
- Cut support tickets by 40% through proactive issue tracking and rapid response.
- Delivered the project three weeks early and 12% under budget.
- Planning – Led discovery with development, QA, and field teams to define requirements and create a roadmap. Used Jira for tracking and set KPIs for success.
- Development & Testing – Oversaw build sprints to ensure usability and compliance. Partnered with QA to run a pilot program with five fleets, resolving 97% of defects pre-launch.
- Implementation & Training – Coordinated 15 field teams to install devices on 2,500 vehicles using a geo-prioritized schedule. Delivered live and recorded training, earning a 4.8/5 satisfaction score. Implemented escalation protocols, reducing issue resolution time from 48 to 12 hours.
- Adoption & Close-Out – Monitored adoption with the Customer Success team, proactively engaged low-use fleets, and captured feedback to optimize the platform. Concluded with a retrospective documenting lessons for future projects.
At Trimbler Oil & Gas, we faced a critical compliance deadline to migrate over 2,500 customers from the legacy AOBRD platform to the new ELD solution. Non-compliance risked penalties, customer churn, and operational disruptions.
As Project Manager, I led the entire migration within a tight six-month timeline—coordinating software development, QA testing, field installations, user adoption, and risk management.
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Approach:
This project strengthened my ability to bridge technical development with operational execution, lead cross-functional teams, and deliver measurable results under high-pressure conditions while ensuring a seamless customer experience.
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