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I’m a Marketing Management graduate with 6+ years of operations experience, where I learned how to turn performance data into real decisions and improvements. I’ve led teams of 16–18 and built programs that reduced onboarding time by 25%, strengthened retention, and improved productivity without adding headcount.…

Aaronique Decon

Project Manager, Data Analyst, Marketing Strategist, +4

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I’m a Marketing Management graduate with 6+ years of operations experience, where I learned how to turn performance data into real decisions and improvements. I’ve led teams of 16–18 and built programs that reduced onboarding time by 25%, strengthened retention, and improved productivity without adding headcount.…

Available to hire

I’m a Marketing Management graduate with 6+ years of operations experience, where I learned how to turn performance data into real decisions and improvements. I’ve led teams of 16–18 and built programs that reduced onboarding time by 25%, strengthened retention, and improved productivity without adding headcount.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Operations Supervisor at Contact Point 360

February 1, 2025 - August 5, 2025

Led recruitment and onboarding for customer service teams of over 18 members, implemented performance tracking systems resulting in a 92% retention rate and 25% reduction in time-to-productivity. Analyzed performance data with advanced analytics tools to improve resource allocation, boosting team productivity by 22% while maintaining 96% quality standards. Developed project management frameworks for multi-client operations ensuring 95% on-time delivery through data-driven scheduling and cross-functional team collaboration.

Operations Supervisor at Contact Point 360

February 1, 2025 - August 5, 2025

Led recruitment and onboarding initiatives for customer service teams of more than 18 members, implementing performance tracking systems that achieved a 92% retention rate and reduced time-to-productivity by 25%. Utilized advanced analytics tools to analyze customer service performance data, optimized resource allocation strategies, improving overall team productivity by 22% while maintaining 96% quality standards. Developed comprehensive project management frameworks for multi-client service operations, ensuring 95% on-time delivery through data-driven scheduling and cross-functional collaboration.

Operations Supervisor at CONTACT POINT 360

November 1, 2020 - February 1, 2025

Rebuilt the onboarding process for a team of 18+ reps, reducing time-to-productivity by 25% and reaching 92% retention. Analyzed weekly performance data across call quality, compliance, and scheduling to identify where results were slipping, then realigned resources to improve overall team productivity by 22% without increasing headcount. Managed service delivery across multiple client accounts, achieving 95% on-time delivery and maintaining 96% quality standards. Served as a point of contact between client expectations and frontline operational priorities, keeping both sides aligned during high-volume periods.

Operations Supervisor at Teleperformance Canada

October 1, 2020 - August 5, 2025

Designed and executed performance optimization training programs for customer service teams achieving 88% quality assurance scores and 20% efficiency improvements. Managed cross-functional teams of 16+ professionals across multiple client campaigns, delivering over 65 high-volume service projects while exceeding client satisfaction benchmarks. Implemented workflow and resource management systems maintaining 94% service level compliance during peak periods and high-priority client deliverables.

Operations Supervisor at Teleperformance Canada

October 1, 2020 - August 5, 2025

Designed and executed performance optimization training programs for customer service operations, achieving consistent 88% quality assurance scores and improving team efficiency by 20%. Managed cross-functional teams of more than 16 professionals across multiple client campaigns, successfully delivering over 65 high-volume service projects while exceeding client satisfaction benchmarks. Implemented workflow optimization and resource management systems, maintaining 94% service level compliance during peak demand periods and high-priority client deliverables.

Operations Supervisor at Teleperformance Canada

October 1, 2018 - October 1, 2020

Designed a performance coaching program from scratch using gap analysis, improving team efficiency by 20% and maintaining consistent 88% QA scores across multiple client campaigns. Oversaw 16+ team members across 65+ concurrent high-volume service projects, balancing deadlines and stakeholder expectations while meeting client satisfaction benchmarks. Built a resource planning system to sustain 94% service level compliance during peak demand by using real usage patterns rather than ideal-case assumptions.

Education

Bachelor of Commerce, Business Management, Marketing Management (Honours) at Ted Rogers School of Management, Toronto Metropolitan University

September 1, 2023 - October 1, 2025

Advanced Diploma, Business Management, Entrepreneurship and Small Business at Seneca College of Applied Arts and Technology

January 1, 2016 - January 1, 2018

Bachelor of Commerce, Business Management, Marketing Management (Honours) at Ted Rogers School of Management, Toronto Metropolitan University

September 1, 2023 - October 1, 2025

Advanced Diploma, Business Management, Entrepreneurship and Small Business at Seneca College of Applied Arts and Technology

January 1, 2016 - January 1, 2018

Bachelor of Commerce – Business Management, Marketing Management (Honours) at Ted Rogers School of Management, Toronto Metropolitan University

January 11, 2030 - October 1, 2025

Advanced Diploma – Business Management, Entrepreneurship and Small Business at Seneca College of Applied Arts and Technology

January 11, 2030 - January 1, 2018