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I’m a freelancer who specializes in… from…
Give an introduction about yourself, who are you, what are your most important skills and what differentiates you from other freelancers. This is the first thing clients will see. They are often interested in sector experience and knowledge, so please mention it.
Employment and project experience
Senior Designer Acme Co.
January 2017 - March 2017
UX Designer Microsoft Inc.
January 2019 - March 2019
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Language
English
Intermediate
Malay
Intermediate
Work Experience
Customer Support Specialist
December 31, 2018 - August 5, 2025Provided support across online communities using platforms such as Discord, Telegram, Zendesk, Freshdesk, HubSpot Service, Intercom, and Zoho Desk. Responsibilities included handling tickets, reporting bugs, and passing feedback to relevant teams.
Customer Support Specialist
August 31, 2020 - August 5, 2025Supported across online communities remotely and self-employed, providing customer service with a focus on ticket handling, bug reporting, and community engagement using various customer service platforms.
Online Admin and Content Creator at Partner's YouTube, Facebook, TikTok, Instagram
January 1, 2023 - PresentManaged content creation and administration on multiple social media platforms, leveraging analytics expertise and AI editing tools to optimize content performance.
Video Editor Intern at Radar TV
December 31, 2017 - August 5, 2025Edited videos as part of an internship, gaining hands-on experience in video production and editing workflows.
Project Leader / DevOps Enabled at Remote Code Repository Systems (GitHub/GitLab/Bitbucket)
January 1, 2024 - PresentLed projects involving collaborative development workflows, infrastructure as code (Pterodactyl), and familiarity with Docker and VPS hosting.
Culinary Video Editor
January 1, 2024 - PresentEdited culinary videos using Adobe Premiere, Wondershare Filmora, EDIUS, and CapCut.
Customer Support Specialist
August 31, 2020 - August 5, 2025Provided support across online communities including Discord, Telegram, Zendesk, Freshdesk, HubSpot Service, Intercom, and Zoho Desk. Handled tickets and bug reports and passed feedback to relevant teams, ensuring smooth customer service operations.
Customer Support Specialist
December 31, 2018 - August 5, 2025Managed customer support and data entry tasks remotely and offline within Indonesia, utilizing multiple customer support platforms and conducting data analysis and tracking through CRM and Google Sheets.
Admin and Content Creator at Partner's Social Media Channels
January 1, 2023 - PresentExecuted online administration and content creation for YouTube, Facebook, TikTok, Instagram. Utilized AI analytics expertise and AI editing tools to enhance content performance. Responsibilities included social media trend monitoring and traffic analytics.
Video Editor (Internship) at Radar TV
January 1, 2024 - PresentEdited culinary videos using Adobe Premiere, Wondershare Filmora, Edius, and CapCut. Managed post-production workflows and contributed to content quality improvements.
Online Admin and Content Creator
December 31, 2017 - August 5, 2025Provided online administrative support and content creation for partner projects on multiple social media platforms. Involved in AI tools implementation and customer support platform management, including data analysis and video editing.
Customer Support Specialist at Remote/Self-employed
August 31, 2020 - August 6, 2025Provided support across online communities (Discord, Telegram, Zendesk, Freshdesk, HubSpot Service, Intercom, Zoho Desk). Handled tickets, bug reports, and passed feedback.
Customer Support Specialist at Remote/offline
December 31, 2018 - August 6, 2025Provided customer support and data entry & administration services.
Online admin and content creator at Partner's social media (YouTube, Facebook, TikTok, Instagram)
January 1, 2023 - PresentManaged and created content on social media platforms and performed AI analytics and editing.
Video Editor Intern at Radar TV
December 31, 2017 - August 6, 2025Performed video editing during internship using tools such as Adobe Premiere, Wondershare Filmora, Edius, and CapCut. Edited culinary videos and handled collaborative development workflows.
Election Committee Data Input Staff at Gubernatorial and Vice Gubernatorial Election Committee
December 31, 2017 - August 6, 2025Input personal data for the election committee on the Upwork website.
Education
Vocational School Diploma at SMK HMPTI
January 11, 2030 - January 1, 2018Vocational School Diploma at SMK HMPTI
January 11, 2030 - January 1, 2018vocational school at SMK HMPTI
January 11, 2030 - January 1, 2018Qualifications
Industry Experience
Media & Entertainment, Professional Services, Software & Internet, Education, Other
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