Diana Mosleh

Provided comprehensive administrative support to ensure efficient office operations, including scheduling meetings, managing calendars, and handling correspondence. Maintained physical and digital filing systems for accurate record-keeping and easy retrieval. Served as the main point of contact for internal and external communications, answering calls, responding to emails, and liaising with clients and stakeholders. Drafted, edited, and formatted letters, reports, and presentations using Microsoft Office. Input, updated, and maintained data in company databases and spreadsheets with high accuracy. Handled sensitive information with discretion, ensuring compliance with company privacy policies.

Greeted customers, answered calls, and addressed inquiries while maintaining customer confidence by protecting confidential information. Directed visitors and maintained employee and department directories. Ensured continuity among work teams by documenting and communicating actions and irregularities. Translated concepts between source and target languages accurately, conveying style and tone. Managed work schedules to meet deadlines and rendered spoken messages accurately and clearly.

Dealt directly with customers via telephone, electronic channels, and face-to-face. Responded promptly to inquiries and handled complaints effectively. Obtained and evaluated information to manage product and service inquiries to ensure customer satisfaction.