Available to hire
I am a dynamic and results-driven professional with over 14 years of IT and project management expertise. I excel at streamlining operations, improving team performance, coordinating complex projects, fostering collaboration, and exceeding client expectations. I am proficient in Agile and Waterfall methodologies and have a strong track record of driving innovation and ensuring customer satisfaction.
I bring a strategic mindset and innovative solutions to every organization I join. I am skilled at leading cross-functional teams, managing resources, and delivering projects on time and within budget. I am passionate about developing positive workplace practices and mentoring junior team members to enhance their career growth and job satisfaction.
Experience Level
Work Experience
Engagement Delivery Manager at Salesforce.com Pvt Ltd
April 1, 2025 - August 5, 2025Strengthened client connections ensuring successful escalation management. Directed cross-functional teams of 25 members, promoting collaboration and accountability. Optimized workflows and boosted team efficiency using Agile/Scrum practices. Ensured smooth execution of deliverables by monitoring work plans and allocating resources. Maintained consistent project scope and timeline adherence through effective oversight. Supported employee morale and well-being by developing positive practices focused on career development and job satisfaction. Implemented customer relationship management (CRM) systems to improve client communication and service quality. Mentored junior project managers and team members by providing guidance and support to develop their skills and expertise.
Project Manager at Deloitte India
November 1, 2022 - August 5, 2025Successfully introduced Agile methodologies across all projects handled. Directed a team of 30 professionals (onshore and offshore) to ensure seamless delivery. Developed comprehensive project plans, outlining scopes, timelines, and resources, facilitating smooth execution. Facilitated regular team meetings and stakeholder updates, fostering open communication and collaborative problem-solving. Coordinated with clients to define project objectives and requirements, ensuring alignment with business goals. Oversaw development of project documentation, maintaining clear and accurate records throughout project lifecycles. Cultivated strong relationships with clients, stakeholders, and team members, building a culture of trust and cooperation. Presented project proposals and reports to senior management, articulating project value and securing necessary approvals. Assessed team performance and provided constructive feedback, contributing to professional development and skill enhancement. An
Project Manager at TA Digital Inc.
April 1, 2022 - August 5, 2025Directed Agile practices for various projects, boosting operational efficiency. Engaged with C-suite executives and stakeholders to synchronize project goals with organizational strategies. Enhanced decision-making processes through effective governance frameworks. Negotiated vendor contracts and partnerships, reducing costs by 10%. Trained and mentored junior team members, building a pipeline of skilled project managers. Facilitated communication between project teams and stakeholders, maintaining clear and timely updates. Maintained a Customer Satisfaction Index above 90%. Oversaw budget allocation and resource planning for projects worth $5M, maximizing ROI.
Technical Specialist at HCL Technologies
April 1, 2012 - August 5, 2025Served as liaison between client and development team to define product requirements. Managed task assignments and delivery flows for the team. Directly engaged with clients to configure and set up development environments. Managed complete project lifecycle for SDLC, boosting client satisfaction scores by 40%. Maintained a high level of product knowledge to offer expert advice on technical queries. Managed customer expectations by communicating clear timelines for issue resolution.
Engagement Delivery Manager at Salesforce.com Pvt Ltd
April 30, 2025 - August 5, 2025Strengthened client connections to ensure successful management of escalations. Directed cross-functional teams of 25 members to promote collaboration and accountability. Optimized workflows and boosted team efficiency using Agile/Scrum practices. Ensured smooth execution of deliverables by monitoring work plans and allocating resources. Maintained consistent project scope and timeline adherence through effective oversight. Supported employee morale and well-being by developing positive practices centered on career development and individual job satisfaction. Implemented customer relationship management CRM systems, improving client communication and service quality. Acted as a mentor to junior project managers and team members, providing guidance and support to develop their skills and expertise.
Project Manager at Deloitte India
November 30, 2022 - August 5, 2025Successfully introduced Agile methodologies across all projects handled. Directed a team of 30 professionals (onshore and offshore) to ensure seamless delivery. Developed comprehensive project plans outlining scopes, timelines, and resources, facilitating smooth execution. Facilitated regular team meetings and stakeholder updates, fostering open communication and collaborative problem-solving. Coordinated with clients to define project objectives and requirements, ensuring alignment with business goals. Oversaw the development of project documentation, maintaining clear and accurate records throughout project life cycles. Cultivated strong relationships with clients, stakeholders, and team members, building a culture of trust and cooperation. Presented project proposals and reports to senior management, articulating project value and securing necessary approvals. Assessed team performance and provided constructive feedback, contributing to professional development and skill enhancement
Project Manager at TA Digital Inc.
April 30, 2022 - August 5, 2025Directed Agile practices for various projects, boosting operational efficiency. Engaged with C-suite executives and stakeholders to synchronize project goals with organizational strategies. Enhanced decision-making processes through effective governance frameworks. Negotiated vendor contracts and partnerships, reducing costs by 10%. Trained and mentored junior team members, building a pipeline of skilled project managers. Facilitated communication between project teams and stakeholders, maintaining clear and timely updates. Maintained a Customer Satisfaction Index above 90%. Oversaw budget allocation and resource planning for projects worth $5M, maximizing ROI.
Technical Specialist at HCL Technologies
April 30, 2012 - August 5, 2025Served as liaison between client and development team to define product requirements. Managed task assignments and delivery flows for the team. Directly engaged with clients to configure and set up development environments. Managed complete project lifecycle for SDLC, boosting client satisfaction scores by 40%. Maintained a high level of product knowledge to offer expert advice on technical queries. Managed customer expectations by communicating clear timelines for issue resolution.
Education
Masters in Computer Applications at MIE T
July 1, 2009 - August 5, 2025Masters in Computer Applications at M I E T
July 1, 2009 - August 5, 2025Qualifications
Certified Scrum Master from Scrum Alliance
January 11, 2030 - August 5, 2025Certified SAFe PO/PM from Scaled Agile Inc.
January 11, 2030 - August 5, 2025Certified SAFe Agilist from Scaled Agile Inc.
January 11, 2030 - August 5, 2025Salesforce Certified Admin
January 11, 2030 - August 5, 2025Salesforce Certified Sales Cloud Consultant
January 11, 2030 - August 5, 2025Salesforce Certified Service Cloud Consultant
January 11, 2030 - August 5, 2025Salesforce Certified Experience Cloud Consultant
January 11, 2030 - August 5, 2025Certified Scrum Master from Scrum Alliance
January 11, 2030 - August 5, 2025Certified SAFe PO/PM from Scaled Agile Inc.
January 11, 2030 - August 5, 2025Certified SAFe Agilist from Scaled Agile Inc.
January 11, 2030 - August 5, 2025Salesforce Certified Admin
January 11, 2030 - August 5, 2025Salesforce Certified Sales Cloud Consultant
January 11, 2030 - August 5, 2025Salesforce Certified Service Cloud Consultant
January 11, 2030 - August 5, 2025Salesforce Certified Experience Cloud Consultant
January 11, 2030 - August 5, 2025Industry Experience
Computers & Electronics, Professional Services, Financial Services, Software & Internet
Experience Level
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