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I am an open-minded and experienced Technical Support professional, Video Editor, Web Designer (SEO), and Real Estate Virtual Assistant. I previously worked at Fujitsu where I handled clients with appreciation. I am positive, empathetic, customer-oriented, and a communicative person.…

Shielo

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I am an open-minded and experienced Technical Support professional, Video Editor, Web Designer (SEO), and Real Estate Virtual Assistant. I previously worked at Fujitsu where I handled clients with appreciation. I am positive, empathetic, customer-oriented, and a communicative person.…

Available to hire

I am an open-minded and experienced Technical Support professional, Video Editor, Web Designer (SEO), and Real Estate Virtual Assistant. I previously worked at Fujitsu where I handled clients with appreciation. I am positive, empathetic, customer-oriented, and a communicative person.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

System Engineer I at Eperformax Contact Center and BPO

September 20, 2021 - September 20, 2024

Ensured the highest levels of system and infrastructure availability including hardware and software maintenance, troubleshooting, installing, configuring, and maintaining operating systems. Managed network security and VMware S. Maintained system management tools by assisting employees in resolving their concerns using Help desk Monitoring (In-House), VPN issues, and working of Active Directory permissions, groups, and administration on Windows Server.

IT Personnel at Cebu Atlantic Hardware Inc.

July 23, 2018 - July 23, 2021

Maintained servers (Linux) and workstations, VMware, NAS storage devices, firewalls (Firewall with NAT and VPN), router installs and configurations, PTP (Ubiquiti) devices and remote access solutions, VOIP (Yealink) systems monitoring and configuration. Implemented and maintained archives, backup, and disaster recovery systems. Performed logo editing and web design using WordPress.

IT Staff at Gaisano Capital Retail Inc.

March 3, 2017 - July 20, 2018

Monitored and maintained the company computer systems, installed and configured hardware and software, resolved technical issues, including POS system and CCTV maintenance.