Vladyslav Halchuk
I'm a certified software developer with extensive experience in teaching, deskside support, and software development.
About
I’m a certified software developer with extensive experience in teaching, deskside support, and software development. I have worked directly with clients in the dropshipping industry, improving digital processes through intelligent applications. I am adept at providing professional and friendly customer service via phone and email, and I bring a proactive, analytical approach to solving problems.
I am a collaborative team player who thrives in both independent and group settings. I am passionate about innovation and digital transformation, and I am eager to contribute my technical expertise to a dynamic IT environment. Fluent in Ukrainian, Russian, and English, with proficiency in Polish.
- 5 years' experience
- Joined August 2025
Industry experience
- Software & Internet
- Professional Services
- Retail
- Media & Entertainment
- Education
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Work experience· 13 roles
Managed front desk responsibilities including welcoming clients and handling inquiries. Supported administrative tasks, scheduling, and documentation as part of a community employment scheme. Provided friendly and efficient client-facing service.
Delivered technical support to diverse customers, troubleshooting and resolving issues efficiently. Managed incoming support requests via phone and ConnectWise ticketing system. Provided first-level remote support across multiple IT disciplines and maintained high customer satisfaction by proactively addressing concerns.
Delivered technical support to a diverse customer base, troublesHooting and resolving issues, managed incoming requests, logged service tickets in ConnectWise, provided first-level remote support across IT disciplines, and maintained high customer satisfaction.
Education· 9
Certifications and awards
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