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I have over 10 years of experience in UX design, responsive web design, and e-commerce management, with a strong focus on ServiceNow UX design and AI-assisted solutions. I enjoy creating user-centered digital experiences that simplify complex workflows and improve engagement. I am passionate about leveraging research, prototyping, and usability testing to create impactful portals and applications. My skills span a variety of tools and platforms including Figma, UXPin, Salesforce Lightning Design System, and numerous development and design software. I have worked with top-tier clients in healthcare, financial services, retail, and energy sectors, leading design projects that have resulted in measurable business and user experience improvements.…I have over 10 years of experience in UX design, responsive web design, and e-commerce management, with a strong focus on ServiceNow UX design and AI-assisted solutions. I enjoy creating user-centered digital experiences that simplify complex workflows and improve engagement. I am passionate about leveraging research, prototyping, and usability testing to create impactful portals and applications. My skills span a variety of tools and platforms including Figma, UXPin, Salesforce Lightning Design System, and numerous development and design software. I have worked with top-tier clients in healthcare, financial services, retail, and energy sectors, leading design projects that have resulted in measurable business and user experience improvements.

Brandon Youngblood

UX Designer, UI Designer, Web Designer, +2

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I have over 10 years of experience in UX design, responsive web design, and e-commerce management, with a strong focus on ServiceNow UX design and AI-assisted solutions. I enjoy creating user-centered digital experiences that simplify complex workflows and improve engagement. I am passionate about leveraging research, prototyping, and usability testing to create impactful portals and applications. My skills span a variety of tools and platforms including Figma, UXPin, Salesforce Lightning Design System, and numerous development and design software. I have worked with top-tier clients in healthcare, financial services, retail, and energy sectors, leading design projects that have resulted in measurable business and user experience improvements.…I have over 10 years of experience in UX design, responsive web design, and e-commerce management, with a strong focus on ServiceNow UX design and AI-assisted solutions. I enjoy creating user-centered digital experiences that simplify complex workflows and improve engagement. I am passionate about leveraging research, prototyping, and usability testing to create impactful portals and applications. My skills span a variety of tools and platforms including Figma, UXPin, Salesforce Lightning Design System, and numerous development and design software. I have worked with top-tier clients in healthcare, financial services, retail, and energy sectors, leading design projects that have resulted in measurable business and user experience improvements.

Available to hire

I have over 10 years of experience in UX design, responsive web design, and e-commerce management, with a strong focus on ServiceNow UX design and AI-assisted solutions. I enjoy creating user-centered digital experiences that simplify complex workflows and improve engagement. I am passionate about leveraging research, prototyping, and usability testing to create impactful portals and applications.

My skills span a variety of tools and platforms including Figma, UXPin, Salesforce Lightning Design System, and numerous development and design software. I have worked with top-tier clients in healthcare, financial services, retail, and energy sectors, leading design projects that have resulted in measurable business and user experience improvements.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Sr. UX Developer (Contractor) at Rimini Street

June 30, 2025 - August 8, 2025

Led UX and development for a ServiceNow AI-assisted ERP solution that created a new revenue stream by building a white-label and ServiceNow application. Crafted Figma components to facilitate ServiceNow development and designed high-fidelity mockups while conducting usability testing via Miro to gather user insights across multiple business groups.

Sr. UX Designer (Contractor) at Humana

December 31, 2024 - August 8, 2025

Performed UX research and usability testing for Class II medical devices compliance with ISO 13485 on the IT4U platform via ServiceNow. Conducted tree jack testing, heuristic evaluations, and user research. Created wireframes and high-fidelity interactive mockups in Figma and led usability testing sessions in Miro.

Sr. UX Designer at Kyndryl

July 31, 2024 - August 8, 2025

Designed ServiceNow portals including Wawa's store issue management portal used by over 70,000 associates, resulting in significant cost savings. Improved engagement on Kyndryl’s HR ServiceNow Portal by 42%. Produced wireframes, high-fidelity mockups, and led interactive UAT sessions.

Sr. UX Designer (Contractor) at Fifth Third Bank

June 30, 2023 - August 8, 2025

Designed the Data Exchange platform that enhanced data search and aggregation efficiency, saving time and money. Created the Switchboard application for seamless access to cloud services and self-service data tools.

UX Delivery Architect (Contractor) at Capgemini

November 30, 2022 - August 8, 2025

Managed design of CSL Plasma’s ServiceNow portal to cut costs and eliminate technical debt. Leveraged Salesforce LDS components for cross-platform widget experiences. Documented UX design inputs and led workshops and feedback sessions using Miro.

Sr. UX Designer (Contractor) at NextEra Energy

July 31, 2022 - August 8, 2025

Conducted UX research and built prototypes for internal websites and ServiceNow portals using UXPin and Figma. Managed Enterprise Design Platform to consolidate data and led a 4-person UX and development team in Mexico.

Sr. UX Designer (Contractor) at Etico Parking

January 31, 2022 - August 8, 2025

Designed B2B CRM experiences using Salesforce Lightning Design System and conducted competitive analysis and UX research.

Sr. Web & UX Designer at Infinity Sales Group

August 31, 2021 - August 8, 2025

Provided user experience research and design for compareinternet.com, including website and graphic design. Managed and improved e-commerce conversion rates for major clients like Verizon and AT&T.

Web/UX Designer at Shoes For Crews

November 30, 2019 - August 8, 2025

Led web and UX design for a $150M+ e-commerce site. Improved KPIs using A/B testing and heat map analytics. Designed and implemented a new checkout flow, increasing conversion rates by 30%.

Web Designer at Inneox

March 31, 2016 - August 8, 2025

Managed global web and design workflows, ensuring quality and timely delivery. Collaborated with clients for personalized web and design materials. Delivered innovation training to senior staff, fostering creativity.

Web Designer at Elephant Group

December 31, 2012 - August 8, 2025

Designed and maintained websites for major clients (Verizon, AT&T, Comcast, Time Warner, ADT). Implemented SEO strategies and analyzed performance metrics. Led graphic and print design projects for in-house brand MyTechHelp.

Web Designer at Runaware

January 31, 2012 - August 8, 2025

Led a cross-functional web and marketing team to meet campaign deadlines with high quality output.