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I am a detail-oriented senior software quality assurance engineer with 10 years of experience testing mobile and large-scale applications. I specialize in manual and functional testing, test case design, and backend validation using SQL for effective test data management. I thrive in cross-functional environments, collaborating with engineers, product managers, and stakeholders to ensure high-quality releases. I am passionate about implementing best practices, optimizing testing processes, and driving continuous improvements in software quality. I enjoy building and maintaining automation frameworks, delivering data-driven insights, and helping teams ship reliable software on tight deadlines.…I am a detail-oriented senior software quality assurance engineer with 10 years of experience testing mobile and large-scale applications. I specialize in manual and functional testing, test case design, and backend validation using SQL for effective test data management. I thrive in cross-functional environments, collaborating with engineers, product managers, and stakeholders to ensure high-quality releases. I am passionate about implementing best practices, optimizing testing processes, and driving continuous improvements in software quality. I enjoy building and maintaining automation frameworks, delivering data-driven insights, and helping teams ship reliable software on tight deadlines.

Jordan Hines

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I am a detail-oriented senior software quality assurance engineer with 10 years of experience testing mobile and large-scale applications. I specialize in manual and functional testing, test case design, and backend validation using SQL for effective test data management. I thrive in cross-functional environments, collaborating with engineers, product managers, and stakeholders to ensure high-quality releases. I am passionate about implementing best practices, optimizing testing processes, and driving continuous improvements in software quality. I enjoy building and maintaining automation frameworks, delivering data-driven insights, and helping teams ship reliable software on tight deadlines.…I am a detail-oriented senior software quality assurance engineer with 10 years of experience testing mobile and large-scale applications. I specialize in manual and functional testing, test case design, and backend validation using SQL for effective test data management. I thrive in cross-functional environments, collaborating with engineers, product managers, and stakeholders to ensure high-quality releases. I am passionate about implementing best practices, optimizing testing processes, and driving continuous improvements in software quality. I enjoy building and maintaining automation frameworks, delivering data-driven insights, and helping teams ship reliable software on tight deadlines.

Available to hire

I am a detail-oriented senior software quality assurance engineer with 10 years of experience testing mobile and large-scale applications. I specialize in manual and functional testing, test case design, and backend validation using SQL for effective test data management. I thrive in cross-functional environments, collaborating with engineers, product managers, and stakeholders to ensure high-quality releases.

I am passionate about implementing best practices, optimizing testing processes, and driving continuous improvements in software quality. I enjoy building and maintaining automation frameworks, delivering data-driven insights, and helping teams ship reliable software on tight deadlines.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Senior SQA Engineer (Automation) at Airbnb

January 1, 2022 - Present

Led end-to-end QA efforts for a large-scale travel and booking platform ensuring seamless user experience across web and mobile. Designed and executed comprehensive test strategies covering search, booking, payment, and post-booking workflows to ensure high system reliability. Collaborated with cross-functional teams for API integrations with REST, GraphQL, SOAP, AWS Lambda, and Kafka. Developed and optimized automation scripts with Python, Selenium, Appium, Cypress, and Playwright, enhancing test efficiency and reducing release cycles. Conducted performance testing including scalability analysis using JMeter, Gatling, and LoadRunner. Delivered detailed test reports using TestRail, Allure, and Kibana to help stakeholders make data-driven decisions. Managed defect tracking via JIRA focused on payment gateways and dynamic pricing. Implemented CI/CD test automation pipelines with GitHub Actions and AWS to support Agile workflows.

Senior QA Automation Engineer at Salesforce Inc

January 1, 2022 - August 8, 2025

Developed and maintained automated test scripts using Python, Selenium, Cypress, and SpecFlow for .NET and React applications ensuring robust coverage. Deployed and monitored .NET applications in production environments using Azure DevOps, Jenkins, and GitHub Actions, integrating CI/CD pipelines. Maintained API tests for Microservices on AWS and Azure with Postman and Newman. Managed defect tracking with JIRA and Azure DevOps to ensure smooth release cycles. Created and executed end-to-end test cases from Software Requirement Specifications using TestRail and Zephyr. Conducted functional testing on enterprise office automation systems and mobile apps. Chaired the Change Control Board, leading change management and optimizing QA practices.

Automation Architect at Accenture

December 1, 2020 - August 8, 2025

Collaborated with Customer Due Diligence automation team designing and implementing a scalable testing framework supporting Selenium, web, and Android platforms. Automated KYC policy verification improving coverage by 70% and regulatory compliance. Developed email automation and user activity simulation frameworks reducing manual testing time by 50%. Led automated regression testing for pricing, fare, and tax validations. Conducted code reviews, design sessions, and sprint planning improving QA team collaboration and code quality. Used Appium for virtualized cross-device testing. Led hiring and technical interview processes for automation engineers.

SDET / Salesforce Engineer at Simform

March 1, 2019 - August 8, 2025

Developed and maintained Java Selenium automated test scripts to validate functionality and performance of Flash-based Facebook games. Designed and extended gameplay for PetVille franchise enhancing user engagement. Managed content integration for CityVille ensuring smooth version updates. Created detailed test plans and documentation improving test coverage and alignment with product needs. Performed smoke testing and release cycle management identifying critical early issues for stable deployments. Developed tools to streamline quality control processes enhancing efficiency in testing and debugging.

QA Engineer at Infosys

October 1, 2016 - August 8, 2025

Researched and proposed technological innovations in test automation optimizing execution times and improving efficiency. Enhanced DFS algorithm for comprehensive test case generation eliminating duplication. Filed a patent request protecting this innovation in test automation. Designed and developed a scalable Java, Selenium, and TestNG test automation framework for web applications. Implemented unit tests using Mockito ensuring robust validation and coverage of critical functionalities.

Senior QA Automation Engineer at Salesforce Inc

December 1, 2020 - January 31, 2022

Developed and maintained automated test scripts using Python, Selenium, Cypress, and SpecFlow for .NET and React applications, ensuring robust test coverage. Manually deployed and monitored .NET applications in production environments using Azure DevOps, Jenkins, and GitHub Actions, integrating CI/CD pipelines for seamless deployments. Maintained and executed API tests for microservices on AWS (Lambda, API Gateway, DynamoDB) and Azure (Functions, Cosmos DB) using Postman and Newman. Tracked and managed defects in JIRA and Azure DevOps, collaborating with development teams to resolve issues efficiently. Created and executed end-to-end test cases based on SRS, leveraging TestRail and Zephyr for test case management and reporting. Conducted functional testing across enterprise office automation systems, web, and mobile apps. Led change management initiatives as Chair of the Change Control Board (CCB).

Automation Architect at Accenture

March 1, 2019 - December 31, 2020

Collaborated with the Customer Due Diligence automation team to design and implement a scalable automated testing framework for the cornerstone app, supporting Selenium, Web, and Android platforms. Automated Know Your Customer policy verification processes, improving test coverage by 70% and enhancing defect detection to ensure regulatory standards. Developed a framework for email automation and user activity simulation using an RTM system for Agility Harmony, reducing manual testing time by 50% and enabling faster feature releases. Implemented an automated regression test suite for the Itemized Price List (IPL), verifying pricing logic, fare breakdowns, and tax calculations. Led code reviews, design sessions, and sprint planning for automation stories and test cases; utilized Appium for cross-device testing and virtualization to ensure compatibility across devices. Led hiring and interview processes for automation engineers.

SDET / Salesforce Engineer at Simform

October 1, 2016 - March 31, 2019

Developed and maintained automated test scripts in Java with Selenium to validate functionality and performance of Flash-based games on Facebook; designed and implemented an expansion for the PetVille franchise, enhancing gameplay features and user engagement; managed content updates for CityVille. Created and maintained comprehensive test plans and documentation, improving test coverage and ensuring alignment with product requirements. Performed smoke testing and managed release cycles, identifying critical issues early to ensure stable deployments. Developed tools and scripts to streamline quality control processes, increasing testing efficiency.

QA Engineer at Infosys

July 1, 2014 - October 31, 2016

Researched and proposed a technological innovation in test automation to optimize processes and reduce execution time. Enhanced the DFS algorithm to generate comprehensive test cases for all flows with no duplication, and filed a patent for this innovation. Designed and developed a web test automation framework using Java, Selenium, and TestNG; implemented unit tests with Mockito to ensure robust validation of critical functionalities.