Keerthi Ashok Kumar

Software Development Engineer in Test at ZopSmart

Handled end-to-end testing for services including manual and automation testing using tools like Dynatrace, Postman, Echo, GitHub, JMeter, and QMtry. Performed basic automation and performance testing, participated in on-call support for critical issues, maintained test cases in QMtry, and stored automation scripts in GitHub. Delivered client demos, verified Kafka event results, and engaged in meetings to discuss test approaches and strategies. Mentored a team of 6 members, provided production support by monitoring systems, and participated in Agile meetings. Improved test coverage by incorporating edge cases related to regional policies and partner capabilities, created structured Confluence pages with detailed instructions, and ensured smooth project delivery through collaboration.

Software Development Engineer in Test at TestYantra Consultancy

Worked as an engineer for ZopSmart with a US-based client on an e-commerce application (Kroger). Performed API testing covering 30 APIs and tested 14 services each with multiple APIs. Engaged in manual and automation testing as the solo tester for all services. Automated functional and smoke test cases using Yaapita Automation Framework and set up CI/CD pipelines with GitHub Actions. Collaborated with dependent teams to ensure seamless integration of services. Maintained detailed test documentation improving traceability and coordinated with partner teams to resolve integration issues and enhance API behavior for region-specific responses. Worked on internal projects performing Selenium user interface testing, functional and integration test cases.

Technical Support Analyst at HCL Tech Ltd

Provided technical support for Deutsche Bank employees resolving IT-related issues efficiently. Communicated effectively at all levels to troubleshoot and resolve technical problems, worked with support desk software, ticketing tools, and database management systems. Installed, uninstalled, configured, and maintained software applications using tools like MC7 and Software Centre. Resolved system issues including Outlook access and Microsoft application problems. Created, tracked, documented, and escalated tickets using ServiceNow. Followed escalation procedures and ensured resolution within agreed SLAs. Provided multi-channel support via phone, email, and chat. Conducted research on technical issues and suggested action plans. Demonstrated strong problem-solving skills and ability to work independently or in teams while prioritizing tasks to meet deadlines.

Software Development Engineer in Test at ZopSmart

Sole tester performing API testing (manual and automation) for 14 microservices and 30+ APIs; utilized Dynatrace, Postman, Echo, GitHub, JMeter, and QMetr y for testing and monitoring; conducted basic automation in Postman; supported on-call production support using Dynatrace and Echo; maintained test cases in QM etry and stored automation scripts in GitHub; led client demos; verified Kafka events for correctness and data integrity; mentored a team of six; created and maintained structured Confluence pages; actively participated in Agile ceremonies.

Software Development Engineer in Test at TestYantra Consultancy

Automated functional and smoke tests using Yaapita Automation Framework; set up and maintained CI/CD pipelines in GitHub Actions for automated test execution and deployment; collaborated with dependent teams for end-to-end testing and seamless service integration; executed end-to-end scenarios validating cancellation rules, delivery zones, and system enforcement.

Technical Support Analyst at HCL Tech Ltd

Delivered IT support and troubleshooting for internal users across multiple channels; managed incidents through ServiceNow within SLA; installed, configured, and maintained enterprise software using MC7 and Software Center; provided L1 support for Outlook and Microsoft apps; recognized as Best Team Player for collaboration and consistency.

Relocated to Wellington, New Zealand following marriage.