I am a creative and driven graduate with a dual degree in Marketing and Media, Communication, and Culture, bringing strong editorial, customer relations, and communication expertise. I have experience in content production, cross-team collaboration, and process improvement within publishing and financial services. I have a proven ability to resolve complex customer inquiries, manage branded social media accounts, and oversee editorial workflows for both print and digital formats. I am seeking to leverage a growth mindset and fresh storytelling skills in a dynamic media or marketing role. Throughout my career, I have cultivated strong customer relationships through consistent, professional communication by phone and email, ensuring brand tone alignment. I have managed comprehensive editorial workflows including proofreading and logistical coordination for a diverse range of print and digital educational materials. Additionally, I have streamlined order dispatch processes, enhanced coordination between warehouse and customer service teams, and actively contributed to quality control measures and process improvements.

Linda Podbury

I am a creative and driven graduate with a dual degree in Marketing and Media, Communication, and Culture, bringing strong editorial, customer relations, and communication expertise. I have experience in content production, cross-team collaboration, and process improvement within publishing and financial services. I have a proven ability to resolve complex customer inquiries, manage branded social media accounts, and oversee editorial workflows for both print and digital formats. I am seeking to leverage a growth mindset and fresh storytelling skills in a dynamic media or marketing role. Throughout my career, I have cultivated strong customer relationships through consistent, professional communication by phone and email, ensuring brand tone alignment. I have managed comprehensive editorial workflows including proofreading and logistical coordination for a diverse range of print and digital educational materials. Additionally, I have streamlined order dispatch processes, enhanced coordination between warehouse and customer service teams, and actively contributed to quality control measures and process improvements.

Available to hire

I am a creative and driven graduate with a dual degree in Marketing and Media, Communication, and Culture, bringing strong editorial, customer relations, and communication expertise. I have experience in content production, cross-team collaboration, and process improvement within publishing and financial services. I have a proven ability to resolve complex customer inquiries, manage branded social media accounts, and oversee editorial workflows for both print and digital formats. I am seeking to leverage a growth mindset and fresh storytelling skills in a dynamic media or marketing role.

Throughout my career, I have cultivated strong customer relationships through consistent, professional communication by phone and email, ensuring brand tone alignment. I have managed comprehensive editorial workflows including proofreading and logistical coordination for a diverse range of print and digital educational materials. Additionally, I have streamlined order dispatch processes, enhanced coordination between warehouse and customer service teams, and actively contributed to quality control measures and process improvements.

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Work Experience

Editorial Production Specialist / Administration Coordinator at Learn Now Publications
September 1, 2023 - Present
Cultivated strong customer relationships through consistent, professional communication via phone and email, ensuring brand tone alignment. Managed comprehensive editorial workflows, including proofreading and logistical coordination, for a diverse range of print and digital educational materials. Ensured consistent branding and messaging across all communication channels.
Dispatch & Production Coordinator at Learn Now Publications
September 1, 2023 - August 12, 2025
Streamlined order dispatch processes utilizing Shopify and Starshipit, enhancing coordination between warehouse and customer service teams. Proactively conducted stock checks and contributed to rigorous quality control measures, identifying and implementing process improvements.
Consumer Lending Specialist at Commonwealth Bank of Australia
July 1, 2021 - August 12, 2025
Consistently resolved complex and sensitive customer inquiries and escalations, leveraging strong empathy and advanced problem-solving techniques. Collaborated cross-functionally with other teams, consistently achieving high customer satisfaction (NPS) and timely resolution targets.
Consumer Affairs Representative (Contract) at Colgate Palmolive
July 1, 2019 - August 12, 2025
Wrote, edited, and managed brand posts for key social media platforms including Facebook, Instagram, and Twitter, enhancing brand responsiveness. Actively engaged with customers across diverse channels, skillfully managing feedback, resolving complaints, and addressing product inquiries.
Client Services Administrator (Contract) at eNerds Pty Ltd
November 1, 2018 - August 12, 2025
Managed data entry, scheduling, and documentation to support operational efficiency. Produced client-facing materials and contributed to team reporting.

Education

Bachelor of Commerce (Marketing) at Macquarie University
January 11, 2030 - January 1, 2025
Bachelor of Arts (Media, Culture and Communication) at Macquarie University
January 11, 2030 - January 1, 2025
Higher School Certificate at Willoughby Girls High School
January 11, 2030 - January 1, 2016

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Financial Services, Retail, Education, Wholesale & Distribution