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I am an accomplished professional with extensive experience in fraud risk operations, operations control, and live operations management at Glovo in Barcelona. I have demonstrated expertise in fraud investigation, chargeback management, and compliance with regulations such as KYC and GDPR. I've proven my ability to manage courier resources efficiently, ensuring timely deliveries and smooth workflows. I also have a strong background in sales and store management with a focus on performance management and team development. Skilled in data analysis, digital tools, and multitasking efficiency, my career goals include leveraging my creativity and flexibility to drive operational excellence and innovation within dynamic environments.…I am an accomplished professional with extensive experience in fraud risk operations, operations control, and live operations management at Glovo in Barcelona. I have demonstrated expertise in fraud investigation, chargeback management, and compliance with regulations such as KYC and GDPR. I've proven my ability to manage courier resources efficiently, ensuring timely deliveries and smooth workflows. I also have a strong background in sales and store management with a focus on performance management and team development. Skilled in data analysis, digital tools, and multitasking efficiency, my career goals include leveraging my creativity and flexibility to drive operational excellence and innovation within dynamic environments.

Ciprian Rada

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I am an accomplished professional with extensive experience in fraud risk operations, operations control, and live operations management at Glovo in Barcelona. I have demonstrated expertise in fraud investigation, chargeback management, and compliance with regulations such as KYC and GDPR. I've proven my ability to manage courier resources efficiently, ensuring timely deliveries and smooth workflows. I also have a strong background in sales and store management with a focus on performance management and team development. Skilled in data analysis, digital tools, and multitasking efficiency, my career goals include leveraging my creativity and flexibility to drive operational excellence and innovation within dynamic environments.…I am an accomplished professional with extensive experience in fraud risk operations, operations control, and live operations management at Glovo in Barcelona. I have demonstrated expertise in fraud investigation, chargeback management, and compliance with regulations such as KYC and GDPR. I've proven my ability to manage courier resources efficiently, ensuring timely deliveries and smooth workflows. I also have a strong background in sales and store management with a focus on performance management and team development. Skilled in data analysis, digital tools, and multitasking efficiency, my career goals include leveraging my creativity and flexibility to drive operational excellence and innovation within dynamic environments.

Available to hire

I am an accomplished professional with extensive experience in fraud risk operations, operations control, and live operations management at Glovo in Barcelona. I have demonstrated expertise in fraud investigation, chargeback management, and compliance with regulations such as KYC and GDPR. I’ve proven my ability to manage courier resources efficiently, ensuring timely deliveries and smooth workflows.

I also have a strong background in sales and store management with a focus on performance management and team development. Skilled in data analysis, digital tools, and multitasking efficiency, my career goals include leveraging my creativity and flexibility to drive operational excellence and innovation within dynamic environments.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Romanian, Moldavian, Moldovan

Fluent

English

Advanced

Spanish; Castilian

Intermediate

Russian

Beginner

Greek, Modern

Beginner

Work Experience

Freelance Music Producer at NoFussCuz

November 1, 2023 - Present

Produce music independently in Timisoara, Romania, leveraging creativity and musical skills to create original tracks and compositions.

Fraud - Risk Operations at Glovo

February 28, 2023 - August 12, 2025

Monitored activities for suspicious fraud indicators to reduce and recover financial losses while ensuring regulatory compliance. Coordinated with departments and used advanced tools to identify and mitigate fraud across multiple channels. Handled fraud investigations, chargeback management, KYC, DPA, GDPR, and DPO tickets via Jira, PayPal disputes, refund requests, and payment tickets. Analyzed transactional data to identify fraud, safeguarded customer information, and facilitated risk review meetings presenting findings to senior management.

Operations Controller Couriers at Glovo

November 30, 2022 - August 12, 2025

Managed courier resources ensuring timely deliveries and safety compliance. Maintained fleet size to service clients, especially during peak periods, and recruited staff when needed. Responded promptly to emergencies, coordinated cross-department communication, implemented strategies to improve efficiency and performance, and prepared daily operational performance reports.

Live Operations at Glovo

November 30, 2019 - August 12, 2025

Managed day-to-day service operations ensuring smooth delivery of services and optimal customer, partner, and rider experience. Focused on improving operational efficiency.

Sales Assistant at Visionary Eyewear

April 30, 2019 - August 12, 2025

Assisted customers in selecting eyewear suited to their preferences. Provided detailed information on frames, lenses, and optical products. Ensured accurate measurements for proper fitting, processed sales transactions, and handled payments.

Store Manager at Pantoful Galben

October 31, 2015 - August 12, 2025

Managed daily store operations including performance management, scheduling, ordering, product handling, and pricing changes. Facilitated staff training and development, solved unusual problems, merchandised displays to showcase items, and implemented visual merchandising strategies to enhance product visibility and sales.

Team Leader at Remark International

December 31, 2010 - August 12, 2025

Served as hotel entertainment/animation sales advisor, team leader, and store manager across locations in Zakynthos, Kos, Rhodos, and Thessaloniki, Greece.