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I am a detail-oriented and customer-focused Technical Support Specialist with over nine years of experience in web design, troubleshooting, and client success. I thrive on resolving complex technical issues and enjoy guiding users through product customization and integrations to optimize their online presence. Throughout my career, I've demonstrated strong problem-solving skills, effective communication, and the ability to mentor teammates, helping them grow their technical expertise. I am passionate about leveraging my skills in HTML, CSS, responsive design, and cross-functional collaboration to deliver exceptional support and ensure customer satisfaction. I am eager to bring my technical knowledge and dedication to a new tech support role where I can continue to help clients succeed and grow professionally.…I am a detail-oriented and customer-focused Technical Support Specialist with over nine years of experience in web design, troubleshooting, and client success. I thrive on resolving complex technical issues and enjoy guiding users through product customization and integrations to optimize their online presence. Throughout my career, I've demonstrated strong problem-solving skills, effective communication, and the ability to mentor teammates, helping them grow their technical expertise. I am passionate about leveraging my skills in HTML, CSS, responsive design, and cross-functional collaboration to deliver exceptional support and ensure customer satisfaction. I am eager to bring my technical knowledge and dedication to a new tech support role where I can continue to help clients succeed and grow professionally.

Cynthia Dukes

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I am a detail-oriented and customer-focused Technical Support Specialist with over nine years of experience in web design, troubleshooting, and client success. I thrive on resolving complex technical issues and enjoy guiding users through product customization and integrations to optimize their online presence. Throughout my career, I've demonstrated strong problem-solving skills, effective communication, and the ability to mentor teammates, helping them grow their technical expertise. I am passionate about leveraging my skills in HTML, CSS, responsive design, and cross-functional collaboration to deliver exceptional support and ensure customer satisfaction. I am eager to bring my technical knowledge and dedication to a new tech support role where I can continue to help clients succeed and grow professionally.…I am a detail-oriented and customer-focused Technical Support Specialist with over nine years of experience in web design, troubleshooting, and client success. I thrive on resolving complex technical issues and enjoy guiding users through product customization and integrations to optimize their online presence. Throughout my career, I've demonstrated strong problem-solving skills, effective communication, and the ability to mentor teammates, helping them grow their technical expertise. I am passionate about leveraging my skills in HTML, CSS, responsive design, and cross-functional collaboration to deliver exceptional support and ensure customer satisfaction. I am eager to bring my technical knowledge and dedication to a new tech support role where I can continue to help clients succeed and grow professionally.

Available to hire

I am a detail-oriented and customer-focused Technical Support Specialist with over nine years of experience in web design, troubleshooting, and client success. I thrive on resolving complex technical issues and enjoy guiding users through product customization and integrations to optimize their online presence. Throughout my career, I’ve demonstrated strong problem-solving skills, effective communication, and the ability to mentor teammates, helping them grow their technical expertise.

I am passionate about leveraging my skills in HTML, CSS, responsive design, and cross-functional collaboration to deliver exceptional support and ensure customer satisfaction. I am eager to bring my technical knowledge and dedication to a new tech support role where I can continue to help clients succeed and grow professionally.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Theme Support Specialist at Shopify Inc.

June 1, 2025 - August 13, 2025

Provided advanced technical assistance for escalated theme-related inquiries, ensuring timely and effective resolution while maintaining high customer satisfaction. Guided store owners through theme customization, responsive design adjustments, and integration of third-party tools. Supported and mentored coworkers on HTML, CSS, GitHub, and jQuery. Maintained internal documentation and collaborated with cross-functional teams to identify and resolve recurring theme issues.

Support Advisor at Shopify Inc.

April 1, 2020 - August 13, 2025

Delivered customer support across multiple channels, resolving technical, design, and account-related inquiries. Assisted store owners in designing, building, and optimizing their online stores. Troubleshot coding errors and implemented customizations within HTML, CSS, and Liquid templates. Coached store owners on business growth strategies and social media use. Recognized for managing high ticket volumes with strong customer satisfaction.

Customer Service Representative at Director’s Choice

January 1, 2016 - August 13, 2025

Managed inbound calls, live chats, and email inquiries with accuracy and empathy. Provided service information, processed account updates, maintained detailed records, dispatched urgent messages, and coordinated with on-call staff. Operated office equipment and managed administrative tasks effectively in a fast-paced environment.