I am a CRM Manager with 7+ years of experience driving customer retention, lifecycle marketing, and revenue growth across telecommunications, AI, fashion, and digital businesses. I design and implement scalable CRM systems that improve engagement and maximize customer lifetime value, transforming fragmented journeys into structured, high-performing experiences. I combine data-driven strategy, automation, and customer psychology to deliver measurable business outcomes and help teams shift focus from short-term sales to long-term value creation. I specialize in turning complex customer journeys into repeatable, scalable processes that boost retention and growth. By blending analytics, personalized messaging, and automation, I help brands build stronger relationships with customers and drive consistent revenue expansion across multiple industries.

I am a CRM Manager with 7+ years of experience driving customer retention, lifecycle marketing, and revenue growth across telecommunications, AI, fashion, and digital businesses. I design and implement scalable CRM systems that improve engagement and maximize customer lifetime value, transforming fragmented journeys into structured, high-performing experiences. I combine data-driven strategy, automation, and customer psychology to deliver measurable business outcomes and help teams shift focus from short-term sales to long-term value creation. I specialize in turning complex customer journeys into repeatable, scalable processes that boost retention and growth. By blending analytics, personalized messaging, and automation, I help brands build stronger relationships with customers and drive consistent revenue expansion across multiple industries.

Available to hire

I am a CRM Manager with 7+ years of experience driving customer retention, lifecycle marketing, and revenue growth across telecommunications, AI, fashion, and digital businesses. I design and implement scalable CRM systems that improve engagement and maximize customer lifetime value, transforming fragmented journeys into structured, high-performing experiences. I combine data-driven strategy, automation, and customer psychology to deliver measurable business outcomes and help teams shift focus from short-term sales to long-term value creation.

I specialize in turning complex customer journeys into repeatable, scalable processes that boost retention and growth. By blending analytics, personalized messaging, and automation, I help brands build stronger relationships with customers and drive consistent revenue expansion across multiple industries.

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Language

English
Fluent

Work Experience

CRM Manager & Digital Marketing Strategist at IVD MARKETING ENTERPRISE
January 1, 2019 - Present
Led CRM strategy across 10+ client projects, improving customer retention rates by an average of 25–40%. Designed and implemented automated customer journeys that increased repeat purchase rates by up to 35%. Built and optimized sales funnels that improved conversion rates by 20–30% across multiple campaigns. Reduced customer drop-off by over 30% through structured follow-up and lifecycle marketing systems. Advised business owners on aligning marketing and customer experience, contributing to consistent revenue growth.

Education

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Qualifications

Industry Experience

Education, Manufacturing, Professional Services, Telecommunications, Software & Internet, Retail, Consumer Goods, Media & Entertainment