I am a dedicated and detail-oriented communications professional with over six years of experience in public relations, CRM, SEO, and client engagement. My work involves producing digital content, managing customer relationships, and analyzing data to improve brand visibility and client satisfaction. I am passionate about empathetic communication, digital marketing, and leveraging analytics for strategic decision-making. Throughout my career, I've led customer experience initiatives for both human and pet services, designed streamlined review request processes, developed targeted content strategies, and provided analytical reports to inform marketing decisions. I am committed to enhancing engagement and trust through thoughtful communication and effective digital marketing strategies.

Megan Burnett

I am a dedicated and detail-oriented communications professional with over six years of experience in public relations, CRM, SEO, and client engagement. My work involves producing digital content, managing customer relationships, and analyzing data to improve brand visibility and client satisfaction. I am passionate about empathetic communication, digital marketing, and leveraging analytics for strategic decision-making. Throughout my career, I've led customer experience initiatives for both human and pet services, designed streamlined review request processes, developed targeted content strategies, and provided analytical reports to inform marketing decisions. I am committed to enhancing engagement and trust through thoughtful communication and effective digital marketing strategies.

Available to hire

I am a dedicated and detail-oriented communications professional with over six years of experience in public relations, CRM, SEO, and client engagement. My work involves producing digital content, managing customer relationships, and analyzing data to improve brand visibility and client satisfaction. I am passionate about empathetic communication, digital marketing, and leveraging analytics for strategic decision-making.

Throughout my career, I’ve led customer experience initiatives for both human and pet services, designed streamlined review request processes, developed targeted content strategies, and provided analytical reports to inform marketing decisions. I am committed to enhancing engagement and trust through thoughtful communication and effective digital marketing strategies.

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Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

Spanish; Castilian
Intermediate
Portuguese
Intermediate

Work Experience

Communications & Client Relations Specialist at Funeral Marketing Services
February 1, 2022 - Present
Led customer experience initiatives for both human and pet services by conducting empathy-based follow-up calls and managing sensitive client communications. Designed and implemented a streamlined review request process for pet cremation services, resulting in a 40% increase in online reviews over 12 months. Developed targeted content strategies using client feedback to boost engagement and trust across platforms. Provided analytical reports on SEO performance and Google My Business metrics to inform marketing decisions.
Digital Marketing & Client Experience Associate at Funeral Marketing Services
February 1, 2022 - August 14, 2025
Created and maintained SEO-optimized content, including articles and social media posts, to improve online visibility for funeral home clients. Managed outreach campaigns to request client reviews via email and phone, increasing feedback response rates by over 30%. Produced 15+ promotional videos and maintained brand-aligned visual content. Tracked Google search rankings using spreadsheets for 50+ clients, identifying and resolving SEO gaps that improved ranking positions by 15%.
Family Orientation Leader at Hofstra University, Parent & Family Program Office
August 31, 2017 - August 14, 2025
Led campus tours, crafted informational content, and supported logistics for family events.
Public Relations Intern at St. John’s Episcopal Hospital
May 31, 2021 - August 14, 2025
Supported PR efforts for the launch of a mobile health unit. Built a media contact list and designed sponsorship materials to boost outreach.
Student Researcher at Hofstra University Special Collections Department
August 31, 2017 - August 14, 2025
Conducted historical research and developed an online resource highlighting key archival findings.
Election Poll Worker at New York State Board of Elections
September 30, 2018 - August 14, 2025
Assisted voters with ballots and ensured proper election protocol and security.

Education

Master’s in Public Relations at Hofstra University
January 11, 2030 - August 14, 2025
Bachelor’s in History; Minor in Latin American and Caribbean Studies at Hofstra University
January 11, 2030 - August 14, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services, Education, Healthcare, Media & Entertainment, Other