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I am an experienced Community Manager with over a decade of experience in managing and cultivating vibrant online communities. I specialize in engagement, retention, and user experience improvements, and have a strong background in leadership, training, quality assurance, onboarding, and social media management. I am passionate about creating positive and supportive environments where community members feel valued and informed. Throughout my career, I have supported cross-functional teams and contributed to maintaining consistency across departments, ensuring seamless operations during staffing transitions. My technical support and customer service background have reinforced my ability to understand and resolve customer issues effectively, and I hold professional certifications in digital marketing and community management.…I am an experienced Community Manager with over a decade of experience in managing and cultivating vibrant online communities. I specialize in engagement, retention, and user experience improvements, and have a strong background in leadership, training, quality assurance, onboarding, and social media management. I am passionate about creating positive and supportive environments where community members feel valued and informed. Throughout my career, I have supported cross-functional teams and contributed to maintaining consistency across departments, ensuring seamless operations during staffing transitions. My technical support and customer service background have reinforced my ability to understand and resolve customer issues effectively, and I hold professional certifications in digital marketing and community management.

Jasmine Robinson

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I am an experienced Community Manager with over a decade of experience in managing and cultivating vibrant online communities. I specialize in engagement, retention, and user experience improvements, and have a strong background in leadership, training, quality assurance, onboarding, and social media management. I am passionate about creating positive and supportive environments where community members feel valued and informed. Throughout my career, I have supported cross-functional teams and contributed to maintaining consistency across departments, ensuring seamless operations during staffing transitions. My technical support and customer service background have reinforced my ability to understand and resolve customer issues effectively, and I hold professional certifications in digital marketing and community management.…I am an experienced Community Manager with over a decade of experience in managing and cultivating vibrant online communities. I specialize in engagement, retention, and user experience improvements, and have a strong background in leadership, training, quality assurance, onboarding, and social media management. I am passionate about creating positive and supportive environments where community members feel valued and informed. Throughout my career, I have supported cross-functional teams and contributed to maintaining consistency across departments, ensuring seamless operations during staffing transitions. My technical support and customer service background have reinforced my ability to understand and resolve customer issues effectively, and I hold professional certifications in digital marketing and community management.

Available to hire

I am an experienced Community Manager with over a decade of experience in managing and cultivating vibrant online communities. I specialize in engagement, retention, and user experience improvements, and have a strong background in leadership, training, quality assurance, onboarding, and social media management. I am passionate about creating positive and supportive environments where community members feel valued and informed.

Throughout my career, I have supported cross-functional teams and contributed to maintaining consistency across departments, ensuring seamless operations during staffing transitions. My technical support and customer service background have reinforced my ability to understand and resolve customer issues effectively, and I hold professional certifications in digital marketing and community management.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Community Manager at Movate - OnDemand (Remote)

March 1, 2014 - Present

Manage and nurture an active community by collaborating with members, offering mentorship, moderating forums, and organizing community events. Lead community initiatives and track KPIs to promote growth and user engagement. Provide support and training to new Community Managers and support staff, perform quality assurance tasks, and assist onboarding and sourcing teams. Manage social media presence and collaborate with marketing to align campaigns and improve visibility. Solely managed all network responsibilities during a staff transition period.

Technical Support at Kelly Connect-Apple (Remote)

June 30, 2014 - August 14, 2025

Handled inbound calls related to iOS software, provided empathetic and professional support resolving customer complaints and inquiries. Offered detailed product information and adhered to company guidelines to ensure high-quality service while accurately documenting interactions in the CRM system.

Customer Service at A Lasting Impression Retail

April 30, 2013 - August 14, 2025

Assisted customers with product selection, answered queries, processed sales transactions, handled returns and exchanges, maintained merchandise displays, supported inventory management, and worked closely with staff to ensure cohesive customer service experiences.