I am a reliable and results-driven virtual assistant with over 2 years of providing administrative support to top executives and over 6 years of specialized experience in customer service. I want to contribute my skills and expertise to help businesses build a strong online presence and drive conversions. My work spans administrative support, customer service, social media management, and content creation, ensuring effective communication and optimized performance for various clients. I am experienced in handling diverse tools and platforms to manage tasks efficiently and deliver timely results.…

Roxanne Rodriguez

I am a reliable and results-driven virtual assistant with over 2 years of providing administrative support to top executives and over 6 years of specialized experience in customer service. I want to contribute my skills and expertise to help businesses build a strong online presence and drive conversions. My work spans administrative support, customer service, social media management, and content creation, ensuring effective communication and optimized performance for various clients. I am experienced in handling diverse tools and platforms to manage tasks efficiently and deliver timely results.…

Available to hire

I am a reliable and results-driven virtual assistant with over 2 years of providing administrative support to top executives and over 6 years of specialized experience in customer service. I want to contribute my skills and expertise to help businesses build a strong online presence and drive conversions. My work spans administrative support, customer service, social media management, and content creation, ensuring effective communication and optimized performance for various clients. I am experienced in handling diverse tools and platforms to manage tasks efficiently and deliver timely results.

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Work Experience

Administrative Support Specialist at YALLAWORLD (UK/UAE)
January 1, 2025 - August 15, 2025
Provided administrative support for a startup business including handling email management, Shopify order processing, returns and refunds, and communicating with the warehouse regarding inventory.
Lead Specialist, Recruiter & Social Media Marketer (SMM) at RDW (USA) Cleaning Services
January 1, 2024 - August 15, 2025
Managed communication with cleaners via calls and texts, found potential cleaners and did outreach via Instagram and email, sent proposals, invoices, contracts, created reports and handled email management. Posted authentic content and handled community engagement.
Customer Support Specialist / Real Estate Agent - Residential at MARY REALTOR
December 31, 2023 - August 15, 2025
Followed up with clients on interested deals, sent documents, assisted realtor by scheduling viewings and coordinating with sellers and investors. Set appointments and input locations into GPS for realtor, called warm/cold leads about their preferences and available options.
Customer Service Representative at THE RESULTS COMPANIES INC
January 1, 2019 - August 15, 2025
Managed inbound and outbound calls, addressed and resolved customer concerns, processed sales orders coordinating with sales department, provided technical support, promoted products to encourage upselling, and engaged in soft selling strategies. Ranked among top sellers and contributed to team success by supporting colleagues.
Local Property Specialist - Real Estate Investment Firm at NOBLE HOMES
December 31, 2023 - August 15, 2025
Sourced R2R deals and found interested clients using Instagram and WhatsApp. Planned content calendar, posted and created content (graphics/reels), managed online community and answered queries. Posted listings to different social media groups.
Legal Intake Specialist - Law Firm at SHAPIRO LAW FIRM
January 1, 2023 - August 15, 2025
Interviewed prospective clients by phone and email to evaluate claims, scheduled initial consultation appointments with attorneys for promising candidates. Managed client information using Salesforce and handled calls via RingCentral.
General Virtual Assistant, SMM & Content Creator - Wedding Industry / Educator at MEG DELA CRUZ HAIR / HAIR COACH MEG (USA)
January 1, 2023 - Present
Planned content calendars, analyzed social media insights, sent detailed reports to optimize performance. Scheduled or manually posted content, managed community interactions and appointment setting from leads to closing sales. Created graphics, edited videos, followed up on customer experience, and conducted marketing research.
Executive Assistant - Language Coach at CANTO TOMANDO (CANADA)
January 1, 2022 - Present
Handled social media tasks including uploading content across platforms like Snapchat, TikTok, Instagram, Facebook, LinkedIn, and YouTube. Managed Meta Business for scheduling posts and CRM systems like GHL and Asana. Performed video translations with AI tools for subtitles in six languages on YouTube.
Community Manager / Order Management - Wellness at GLEEFUL (USA)
January 1, 2024 - August 15, 2025
Coordinated with content creator for content planning and healthy engagement. Created graphics for static posts and stories using received images and videos. Posted content manually and engaged with the audience in real-time. Managed orders through Shopify and handled email inquiries and refunds.
Spotify Curator - Media Promotion at MRNA / EDGE
January 1, 2023 - Present
Created playlists and managed emails using PipelineDrive. Assisted with sales and customer follow-ups using Gmelius.

Education

BS Industrial Technology at Cebu Technological University
January 1, 2011 - January 1, 2015

Qualifications

Add your qualifications or awards here.

Industry Experience

Real Estate & Construction, Retail, Professional Services, Media & Entertainment, Telecommunications
    paper Sales Quality Leads
    SQL generated for various industries I collaborated. leadgeneration dataentry leadgenerationspecialist listbuilder salesqualityleads datascraperspecialist…