I am a Marketing & Technical Support Specialist with over 9 years of experience blending digital marketing expertise and technical support skills to drive business growth. I excel in optimising Meta Ads campaigns, tracking funnel performance, and analysing customer journeys to achieve measurable ROI improvements. My background spans eCommerce and wellness brand sectors, where I have successfully collaborated with global teams including Amazon and Accenture. I bring a data-driven mindset and a passion for digital marketing innovation to every project I undertake. Whether working with startups or large enterprises, I focus on delivering actionable insights and solutions that enhance engagement and growth. Open to relocation to Australia, I am eager to contribute my skills in a dynamic and expanding professional environment.

Alejandro Aguilar Chacón

I am a Marketing & Technical Support Specialist with over 9 years of experience blending digital marketing expertise and technical support skills to drive business growth. I excel in optimising Meta Ads campaigns, tracking funnel performance, and analysing customer journeys to achieve measurable ROI improvements. My background spans eCommerce and wellness brand sectors, where I have successfully collaborated with global teams including Amazon and Accenture. I bring a data-driven mindset and a passion for digital marketing innovation to every project I undertake. Whether working with startups or large enterprises, I focus on delivering actionable insights and solutions that enhance engagement and growth. Open to relocation to Australia, I am eager to contribute my skills in a dynamic and expanding professional environment.

Available to hire

I am a Marketing & Technical Support Specialist with over 9 years of experience blending digital marketing expertise and technical support skills to drive business growth. I excel in optimising Meta Ads campaigns, tracking funnel performance, and analysing customer journeys to achieve measurable ROI improvements. My background spans eCommerce and wellness brand sectors, where I have successfully collaborated with global teams including Amazon and Accenture.

I bring a data-driven mindset and a passion for digital marketing innovation to every project I undertake. Whether working with startups or large enterprises, I focus on delivering actionable insights and solutions that enhance engagement and growth. Open to relocation to Australia, I am eager to contribute my skills in a dynamic and expanding professional environment.

See more

Language

Spanish; Castilian
Fluent
English
Advanced
Portuguese
Advanced

Work Experience

Digital Marketing Consultant – Freelance at Self-employed
January 31, 2025 - August 18, 2025
Developed and executed a full-funnel strategy for a wellness brand focused on Yoga & Spiritual Retreats, which increased lead acquisition and online visibility. Designed interactive dashboards to track engagement, audience behaviour, and conversion rates. Optimised segmentation and ad content on Instagram and Facebook to improve CTR and ROI. Conducted competitor benchmarking to refine brand messaging and positioning.
Account Manager – Accenture (Meta Ads Support) at Accenture
December 31, 2025 - August 18, 2025
Supported business clients in campaign analysis, attribution tracking, and ad optimisation. Provided solutions for billing, targeting, and creative performance challenges. Collaborated with internal teams to improve account structures, audience targeting, and ad formats. Assisted clients in refining funnel strategies, improving campaign efficiency and ROI.
BR Selling Partner Support at Amazon
October 31, 2024 - August 18, 2025
Assisted Amazon Sellers using FBA with inventory management, pricing, and marketplace strategy. Guided sellers to optimise their listings and increase sales performance. Contributed to operational improvements that enhanced seller satisfaction and retention.
BR Advance Technician – Digital Specialist Team at Amazon
January 31, 2020 - August 18, 2025
Provided advanced technical support and mentored underperforming agents to improve KPIs. Delivered training modules about Amazon services and devices. Assisted team leads with performance management and onboarding new staff members.
CSBR Digital Specialist at Amazon
May 1, 2019 - August 18, 2025
Delivered technical support through phone, email, and chat for Amazon devices and platforms. Recognised for consistent overperformance and was selected to support team development. Provided peer coaching and mentoring to improve team knowledge and service quality.
Digital Marketing Consultant – Freelance at Freelance
January 31, 2025 - August 18, 2025
Developed and executed a full-funnel strategy for a wellness brand focused on Yoga & Spiritual Retreats, which increased lead acquisition and online visibility. Designed interactive dashboards to track engagement, audience behaviour, and conversion rates. Optimised segmentation and ad content on Instagram and Facebook, improving click-through rate (CTR) and ROI. Conducted competitor benchmarking to refine brand messaging and positioning.
Account Manager – Meta Ads Support at Accenture
January 1, 2025 - Present
Supported business clients in campaign analysis, attribution tracking, and ad optimisation. Provided solutions for billing, targeting, and creative performance challenges. Partnered with internal teams to enhance account structures, audience targeting, and ad formats. Helped clients refine funnel strategies, resulting in improved campaign efficiency and ROI.
BR Selling Partner Support at Amazon
October 1, 2024 - August 18, 2025
Assisted Brazilian Amazon sellers using FBA with inventory, pricing, and marketplace strategy. Guided sellers to optimise product listings and increase sales performance. Contributed to operational improvements, driving seller satisfaction and retention.
BR Advance Technician – Digital Specialist Team at Amazon
January 1, 2020 - August 18, 2025
Provided advanced technical support and mentored underperforming agents to improve KPIs. Delivered training modules on Amazon services and devices. Assisted team leads with performance management and onboarding.
CSBR Digital Specialist at Amazon
May 1, 2019 - August 18, 2025
Delivered technical support via phone, email, and chat for Amazon devices and platforms. Recognized for consistent overperformance and selected to support team development. Provided peer coaching and mentoring that improved team knowledge and service quality.

Education

Digital Marketing & Social Media at Frankfort Academy
November 1, 2022 - December 1, 2023
Team Management & Leadership at Amazon
January 1, 2019 - December 31, 2019
Portuguese at Centro de Estudios Brasileños
January 1, 2015 - December 31, 2015
Conversational English at NLC
January 1, 2012 - December 31, 2012
High School Diploma at Sistema Educativo Bendito Jesús
January 1, 2009 - December 31, 2009

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Healthcare, Professional Services, Software & Internet, Travel & Hospitality