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I’m Narjes Merhiai, a Lebanese software developer who enjoys building practical AI systems that solve real support and automation challenges. I recently developed an AI-powered Helpdesk using RAG to instantly answer questions, classify support tickets, and retrieve accurate information from internal knowledge bases. I also work on AI workflows and intelligent agents, including appointment-booking automation and customer support chat experiences. I build reliable backend services with NestJS and PostgreSQL, create responsive user interfaces with React, and deploy scalable cloud solutions on AWS using Docker and container-based architectures.…I’m Narjes Merhiai, a Lebanese software developer who enjoys building practical AI systems that solve real support and automation challenges. I recently developed an AI-powered Helpdesk using RAG to instantly answer questions, classify support tickets, and retrieve accurate information from internal knowledge bases. I also work on AI workflows and intelligent agents, including appointment-booking automation and customer support chat experiences. I build reliable backend services with NestJS and PostgreSQL, create responsive user interfaces with React, and deploy scalable cloud solutions on AWS using Docker and container-based architectures.

Narjes Merhiai

Data Scientist, AI Engineer, Web Developer, +4

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I’m Narjes Merhiai, a Lebanese software developer who enjoys building practical AI systems that solve real support and automation challenges. I recently developed an AI-powered Helpdesk using RAG to instantly answer questions, classify support tickets, and retrieve accurate information from internal knowledge bases. I also work on AI workflows and intelligent agents, including appointment-booking automation and customer support chat experiences. I build reliable backend services with NestJS and PostgreSQL, create responsive user interfaces with React, and deploy scalable cloud solutions on AWS using Docker and container-based architectures.…I’m Narjes Merhiai, a Lebanese software developer who enjoys building practical AI systems that solve real support and automation challenges. I recently developed an AI-powered Helpdesk using RAG to instantly answer questions, classify support tickets, and retrieve accurate information from internal knowledge bases. I also work on AI workflows and intelligent agents, including appointment-booking automation and customer support chat experiences. I build reliable backend services with NestJS and PostgreSQL, create responsive user interfaces with React, and deploy scalable cloud solutions on AWS using Docker and container-based architectures.

Available to hire

I’m Narjes Merhiai, a Lebanese software developer who enjoys building practical AI systems that solve real support and automation challenges. I recently developed an AI-powered Helpdesk using RAG to instantly answer questions, classify support tickets, and retrieve accurate information from internal knowledge bases.

I also work on AI workflows and intelligent agents, including appointment-booking automation and customer support chat experiences. I build reliable backend services with NestJS and PostgreSQL, create responsive user interfaces with React, and deploy scalable cloud solutions on AWS using Docker and container-based architectures.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Arabic

Fluent

Work Experience

Software & AI Development Intern at Zero & One

October 1, 2025 - December 31, 2025

Developed an AI-powered Helpdesk system using Retrieval-Augmented Generation (RAG) to answer user questions, classify support tickets, and retrieve relevant information from internal company knowledge bases. Implemented document chunking, vector embeddings, and semantic search using pgvector with PostgreSQL. Built backend services with NestJS, TypeORM, and PostgreSQL, and developed a responsive frontend with React.js. Integrated Amazon Bedrock for LLM inference and AI orchestration. Deployed and scaled the platform on AWS using EC2, ECS, ECR, RDS, and VPC, with Docker for portability. Tested and documented APIs with Postman to support maintainability and smooth integration across services.

AI Engineer Intern at Monty Holding

August 31, 2025 - August 20, 2025

Worked as an AI Engineer using n8n to design and implement automated workflows for data handling, API integrations, and process automation, improving efficiency and streamlining operations.

Data Science and AI Development Intern at Monty Mobile

July 1, 2025 - September 30, 2025

Designed and implemented AI-driven automation workflows with n8n to streamline data handling, API integrations, and business processes. Built an AI Call Agent with real-time availability checks, appointment booking, human handoff, Supabase booking creation, and structured JSON responses for consistent workflow execution. Developed an eSIM customer support chatbot to improve response speed and user experience through automated assistance. Contributed to AI and data science initiatives in a fast-paced telecommunications environment, strengthening hands-on experience in data-driven problem solving and software development.

Data Science and AI Intern at Monty Holding

January 1, 2025 - Present

Participated in data science and AI projects providing hands-on experience with data processing, model training, and application of AI techniques.

Sales Associate at Narcis Jewelry

December 31, 2023 - August 20, 2025

Provided excellent customer service, assisted with product recommendations, and handled transactions efficiently.