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Hi, I'm Garret Littler, a results-driven Quality Control and Operations Manager with over 8 years of experience enhancing team performance through structured feedback, evaluation systems, and comprehensive training. I excel at managing large distributed teams, implementing QA protocols, and optimizing workflows using AI-powered tools. As a native English speaker, I have a strong foundation in team communication, remote support systems, and operational problem-solving. I am passionate about developing scalable processes that improve quality, consistency, and team engagement in fast-paced, fully remote environments. My expertise lies in blending technology with people management to deliver measurable improvements while fostering a collaborative and motivated remote workforce.…Hi, I'm Garret Littler, a results-driven Quality Control and Operations Manager with over 8 years of experience enhancing team performance through structured feedback, evaluation systems, and comprehensive training. I excel at managing large distributed teams, implementing QA protocols, and optimizing workflows using AI-powered tools. As a native English speaker, I have a strong foundation in team communication, remote support systems, and operational problem-solving. I am passionate about developing scalable processes that improve quality, consistency, and team engagement in fast-paced, fully remote environments. My expertise lies in blending technology with people management to deliver measurable improvements while fostering a collaborative and motivated remote workforce.

Garret Littler

Content Producer, Project Manager, Online Trainer, +1

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Hi, I'm Garret Littler, a results-driven Quality Control and Operations Manager with over 8 years of experience enhancing team performance through structured feedback, evaluation systems, and comprehensive training. I excel at managing large distributed teams, implementing QA protocols, and optimizing workflows using AI-powered tools. As a native English speaker, I have a strong foundation in team communication, remote support systems, and operational problem-solving. I am passionate about developing scalable processes that improve quality, consistency, and team engagement in fast-paced, fully remote environments. My expertise lies in blending technology with people management to deliver measurable improvements while fostering a collaborative and motivated remote workforce.…Hi, I'm Garret Littler, a results-driven Quality Control and Operations Manager with over 8 years of experience enhancing team performance through structured feedback, evaluation systems, and comprehensive training. I excel at managing large distributed teams, implementing QA protocols, and optimizing workflows using AI-powered tools. As a native English speaker, I have a strong foundation in team communication, remote support systems, and operational problem-solving. I am passionate about developing scalable processes that improve quality, consistency, and team engagement in fast-paced, fully remote environments. My expertise lies in blending technology with people management to deliver measurable improvements while fostering a collaborative and motivated remote workforce.

Available to hire

Hi, I’m Garret Littler, a results-driven Quality Control and Operations Manager with over 8 years of experience enhancing team performance through structured feedback, evaluation systems, and comprehensive training. I excel at managing large distributed teams, implementing QA protocols, and optimizing workflows using AI-powered tools. As a native English speaker, I have a strong foundation in team communication, remote support systems, and operational problem-solving.

I am passionate about developing scalable processes that improve quality, consistency, and team engagement in fast-paced, fully remote environments. My expertise lies in blending technology with people management to deliver measurable improvements while fostering a collaborative and motivated remote workforce.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Content Quality Manager at Social Discovery Group

August 31, 2024 - August 18, 2025

Led daily quality control of over 300 global operators in a live-chat environment, applying structured error-identification protocols. Exceeded performance enforcement targets by 30% and awarded Employee of the Month in the first month. Collected and analyzed QA data to refine training priorities and reduce recurring issues. Delivered structured feedback and one-on-one performance reviews; created tailored training resources. Managed and reviewed AI training data sets from freelance contributors, improving alignment with conversational standards.

Head of Content - Wellness App at Social Discovery Group

May 31, 2024 - August 18, 2025

Oversaw operator team performance and training across a mental wellness chat platform. Developed hiring, onboarding, and continuous coaching systems focused on emotional intelligence and user engagement. Collaborated on app UX writing, onboarding flows, and AI-assisted conversation scripting. Created AI prompt templates to support effective responses across varied user inquiries. Managed payroll, scheduling, and support communication in a fully remote setting.

Content Editor - AI Chatbot App at Social Discovery Group

November 30, 2023 - August 18, 2025

Edited 10+ large data sets (~4,000 dialogue lines each) used in AI chatbot training. Conducted performance reviews for a team of six content contributors using KPI-aligned metrics. Maintained consistent tone, structure, and linguistic quality across multi-contributor content. Supported training content development with real-time feedback loops and review sessions.

Property Operations Manager at Private Estate

March 31, 2023 - August 18, 2025

Independently managed daily operations of a 6-acre property, coordinating tasks with multiple support roles. Maintained excellent organizational flow across team communication and seasonal planning. Acted as central problem-solver and contributor across all operational and support needs.

Proofreader & Editorial Support (Freelance) at World Bank/IMF Publications

January 1, 2017 - Present

Provided quality assurance for reference accuracy and citation formatting in international economic journals. Ensured delivery under deadline pressure while maintaining high editorial standards. Worked closely with senior editorial staff; sustained long-term engagement due to consistent performance.

Digital Marketing & Support Coordinator at Optimé Realty

December 31, 2018 - August 18, 2025

Wrote SEO content and email funnels to grow digital reach and client engagement. Designed content for print and web, including community guides, blog posts, and real estate listings. Supported office operations as front desk liaison, coordinating meetings and managing admin logistics. Assisted with branding and influencer marketing for lead realtor, writing newsletters, editing, and book production.

Client Operations Manager at Clinical Employment Services Ltd.

September 30, 2017 - August 18, 2025

Recruited and managed a team of 30+ medical professionals serving 200+ clinics/month. Built and maintained detailed rota schedules, achieving consistent 95%+ clinic coverage. Acted as liaison between client and clinicians; ensured smooth operations and problem resolution. Contributed to launching proprietary clinics and producing government-compliant reports.