Available to hire
I am an experienced IT technician and systems engineer with a strong background in cloud solutions, hardware diagnostics, and collaborative Agile environments. I have a proven track record of delivering reliable infrastructure support and software development using modern programming technologies.
I enjoy providing hands-on support and technical guidance, designing automated solutions, and working in diverse multinational teams. My expertise spans AWS cloud services, Node.js, Python, and database management, and I am committed to professional excellence and building trust with clients and colleagues.
Skills
Work Experience
IT Technician Freelance at Freelance
October 1, 2023 - PresentDiagnosed and repaired hardware issues including hard drive failures, faulty RAM, and overheating. Set up automated backup and recovery solutions for clients' sensitive data. Advised clients on hardware upgrades and custom PC builds considering cost and performance. Provided non-technical guidance to help users understand issues and maintain systems. Maintained customer relationships with consistent communication, professionalism, and trust.
System Engineer - AWS Business Unit at Tata Consultancy Services
October 1, 2023 - August 19, 2025Migrated on-premise voice call centers to cloud-based solutions on Amazon Connect, providing infrastructure support and system administration. Implemented Amazon Lex chatbots to integrate client applications with natural language processing. Developed and maintained AWS Lambda functions in Node.js and Python for chatbot input processing, backend connectivity, and automated support workflows. Monitored performance and operational health with Amazon CloudWatch, resolving system errors for high reliability and availability. Managed user authorization and permissions with AWS IAM. Maintained hardware asset inventory ensuring operational readiness and compliance. Implemented APIs with Amazon API Gateway and troubleshot REST API issues with Postman. Assisted network configuration and monitoring on AWS, including DNS management with Route 53. Provided hands-on support for software and connectivity issues collaborating with end users and cross-functional teams. Worked in an Agile, diverse mult
Software Engineer Intern at NYC Tech Talent Pipeline
June 1, 2021 - August 19, 2025Completed development projects in Node.js using MongoDB and Sequelize ORM for NoSQL databases and PostgreSQL for SQL database solutions. Designed modular component-based front-ends in React, applying Bootstrap for stylesheets. Presented code projects to industry partners for continuous feedback, creating tickets to resolve in upcoming sprint cycles collaborating on Git/GitHub in Agile environment.
Education
B.S. Computer Science at CUNY Brooklyn College
January 1, 2017 - December 1, 2020Qualifications
AWS Certified Solutions Architect – Associate (SAA-C03)
December 1, 2020 - June 1, 2025CompTIA Network+ ce Certification (N10-009)
December 1, 2020 - March 1, 2025Industry Experience
Professional Services, Software & Internet, Computers & Electronics
Skills
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