Configured SAP C4C using KUT and SDK, created and managed extension fields, UI adaptations, and business objects. Built data sources, reports, and approval workflows, and managed transports for changes. Integrated with ECC/CRM via web services and XML. Developed mash-ups, reuse libraries, and mobile add-ons. Performed user and master data administration, supported data migration, issue resolution, and system rollouts. Conducted root cause analysis and implemented fixes/workarounds. Created custom reports and monitored systems using tracing/debugging tools. Served clients in Europe, Northern and Latin America.

Software Engineer / Support Developer Intern at Amdocs Philippines Inc.

May 15, 2023 - January 8, 2024

Provided Level 2 technical support for Amdocs client Globe via email ticket resolution, diagnosing, troubleshooting, and resolving issues using proprietary tools. Communicated clearly with clients, provided solutions with justifications, and suggested process improvements. Collaborated with other interns to develop a Carpool mobile application.

Software Engineer / Junior Support Developer / SAP C4C Analyst at Collabera Digital

August 1, 2025 - September 9, 2025

Configuration and Customization: Configuration of SAP C4C solution using Key User Tools (KUT); creation of extension fields; integration with ECC and CRM systems; SAP C4C administrator tasks (user creation, role management, system configuration). Development and Reporting: SD K Toolkit on the PDI platform; custom reports and analytics; fine-tuning of new business objects. Integration and Interoperability: web services and XML-based integration; tracing and debugging features; building data sources for new business objects. Mobile and Mashups: architecture and development of add-on solutions for mobile devices; mash-ups development. Reuse and Process: creation of reusable libraries and components; custom process extension scenarios; publishing new add-ons in scoping. Troubleshooting and Support: issue resolution in C4C production environment during rollout. Data Management: collation and input of C4C master data; support for data migration and cleansing tasks. SAP C4C Environment: confi

Software Engineer / Support Developer Intern at Amdocs Philippines Inc.

January 1, 2024 - September 9, 2025

Provided Level 2 support for Globe via email ticket resolution; clear client communication; troubleshooting using Amdocs tools; suggested process improvements; contributed ideas toward Carpool mobile app development; gained project management exposure.