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I am a digital marketing professional with over eight years of experience leading strategies and coordinating cross-functional teams to deliver successful projects, both in companies and as an entrepreneur. As the founder and director of my own communications solutions agency, I have built and managed SEM and SEO campaigns, crafted content strategies, conducted market research, and analyzed metrics like KPI, ROI, ROAS, CTR, CPC, and CPL to maximize results. I thrive on turning insights into action, building strong brand identities, and driving growth across diverse markets. I excel at developing long-term relationships with clients and stakeholders, balancing a pragmatic, results-driven mindset with creative problem solving. I am fluent in Spanish and English, comfortable working in fast-paced environments, and passionate about turning data into strategies that elevate brand value and business outcomes.…I am a digital marketing professional with over eight years of experience leading strategies and coordinating cross-functional teams to deliver successful projects, both in companies and as an entrepreneur. As the founder and director of my own communications solutions agency, I have built and managed SEM and SEO campaigns, crafted content strategies, conducted market research, and analyzed metrics like KPI, ROI, ROAS, CTR, CPC, and CPL to maximize results. I thrive on turning insights into action, building strong brand identities, and driving growth across diverse markets. I excel at developing long-term relationships with clients and stakeholders, balancing a pragmatic, results-driven mindset with creative problem solving. I am fluent in Spanish and English, comfortable working in fast-paced environments, and passionate about turning data into strategies that elevate brand value and business outcomes.

Juan Andres Perez Parra

Project Manager, Marketing Strategist, Community Manager, +3

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I am a digital marketing professional with over eight years of experience leading strategies and coordinating cross-functional teams to deliver successful projects, both in companies and as an entrepreneur. As the founder and director of my own communications solutions agency, I have built and managed SEM and SEO campaigns, crafted content strategies, conducted market research, and analyzed metrics like KPI, ROI, ROAS, CTR, CPC, and CPL to maximize results. I thrive on turning insights into action, building strong brand identities, and driving growth across diverse markets. I excel at developing long-term relationships with clients and stakeholders, balancing a pragmatic, results-driven mindset with creative problem solving. I am fluent in Spanish and English, comfortable working in fast-paced environments, and passionate about turning data into strategies that elevate brand value and business outcomes.…I am a digital marketing professional with over eight years of experience leading strategies and coordinating cross-functional teams to deliver successful projects, both in companies and as an entrepreneur. As the founder and director of my own communications solutions agency, I have built and managed SEM and SEO campaigns, crafted content strategies, conducted market research, and analyzed metrics like KPI, ROI, ROAS, CTR, CPC, and CPL to maximize results. I thrive on turning insights into action, building strong brand identities, and driving growth across diverse markets. I excel at developing long-term relationships with clients and stakeholders, balancing a pragmatic, results-driven mindset with creative problem solving. I am fluent in Spanish and English, comfortable working in fast-paced environments, and passionate about turning data into strategies that elevate brand value and business outcomes.

Available to hire

I am a digital marketing professional with over eight years of experience leading strategies and coordinating cross-functional teams to deliver successful projects, both in companies and as an entrepreneur. As the founder and director of my own communications solutions agency, I have built and managed SEM and SEO campaigns, crafted content strategies, conducted market research, and analyzed metrics like KPI, ROI, ROAS, CTR, CPC, and CPL to maximize results. I thrive on turning insights into action, building strong brand identities, and driving growth across diverse markets.

I excel at developing long-term relationships with clients and stakeholders, balancing a pragmatic, results-driven mindset with creative problem solving. I am fluent in Spanish and English, comfortable working in fast-paced environments, and passionate about turning data into strategies that elevate brand value and business outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

Spanish; Castilian

Fluent

English

Fluent

Catalan; Valencian

Fluent

Italian

Beginner

Work Experience

Customer care representative at Cigna Healthcare

June 1, 2023 - October 28, 2025

Gestión y fortalecimiento de relaciones con organismos internacionales como UNICEF, Naciones Unidas y el World Food Programme, proporcionando soporte a miembros en más de 190 países y coordinando operaciones en mercados clave. Administración de contratos y documentación (más de 300 tipos) y aseguramiento del cumplimiento de normativas internacionales. Supervisión de procesos financieros, emisión, facturación, reembolsos y cálculo de primas, garantizando la cobertura médica para familias y miembros. Gestión de comunicaciones estratégicas y resolución de incidencias, atendiendo consultas por mail y teléfono y coordinando con departamentos internos para optimizar procesos. Especialista en CRM y sistemas de gestión (Salesforce, Mainframe, Outlook, Excel, Octopus y Valor).

Customer Care Representative at Cigna Healthcare

June 1, 2023 - Present

Managing and strengthening relationships with international organizations such as UNICEF, United Nations, and the World Food Program, providing support to members in over 190 countries and coordinating operations in key markets including Kenya, Antwerp, USA, Colombia, Guatemala, Peru, Kuala Lumpur, and Manila. Administering more than 300 types of contracts and documentation with staff members, hospitals, clinics, and administrative departments ensuring compliance with international regulations. Comprehensive supervision of financial processes including the issuance and management of payment guarantees, invoicing, reimbursements, and premium calculations, ensuring correct application of medical coverage policies. Management of strategic communication and incident resolution, handling member inquiries through direct channels and coordinating with internal departments to optimize processes. Specialist in CRM tools and management systems, proficient in Salesforce, Mainframe, Outlook, Excel

Backoffice Specialist at Quiron Salud

May 31, 2023 - August 19, 2025

Customer care and backoffice work involving processing and tracking of orders and purchase vouchers on the Prestashop e-Commerce platform managing company products and services. Comprehensive patient care and managing medical appointments, coordinating agendas and administrative procedures within the Quiron Salud hospital network throughout Spain. Resolving requests and inquiries, processing forms and procedures received via the Mi Quiron app, email, ticketing system, and telephone support. Skilled in specialized tools such as Prestashop, Inin, Casiopea, Excel, Microsoft SharePoint, Word and IVR platform, streamlining processes and ensuring an efficient patient experience.

Backoffice specialist at Quiron Salud

May 1, 2023 - May 1, 2023

Tramitación y seguimiento de pedidos y bonos de compra en la plataforma e‑Commerce Prestashop, gestionando productos y servicios. Atención integral al paciente y gestión de citas médicas, coordinación de agendas y trámites administrativos con la red hospitalaria de Quirón Salud. Resolución de solicitudes y consultas, procesando formularios y gestiones recibidas a través de la app Mi Quirón, correo y sistema de ticketing. Manejo de herramientas como Prestashop, Inin, Casiopea, Excel, Microsoft SharePoint, Word y plataforma IVR para optimizar procesos y garantizar una experiencia eficiente para los pacientes.

Customer Relationship Manager at Trilogi The eCommerce agency

September 30, 2022 - August 19, 2025

Managed and attended client base providing advice, issue resolution, and support via telephone and Zendesk ticket system. Planned and executed Email Marketing campaigns, designing newsletters and automations in Mailchimp to improve client conversion and loyalty. Managed and followed up leads registering and updating commercial opportunities in Zoho CRM ensuring efficient sales cycle control until closure. Led eCommerce projects supervising implementation and closure on platforms such as Prestashop, Magento, and Logicommerce with experience in international markets like Panama and Iceland. Acted as intermediary among key departments ensuring fluid communication and strategic alignment with client accounts.

Customer Relationship Manager at Trilogi The eCommerce agency

September 1, 2022 - September 1, 2022

Gestión y atención de la base de clientes, asesoramiento y resolución de incidencias a través de atención telefónica y sistema de ticketing en Zendesk. Planificación y ejecución de campañas de Email Marketing, diseño de newsletters y automatizaciones en Mailchimp para mejorar la conversión y fidelización de clientes. Gestión de leads y registro de oportunidades comerciales en Zoho CRM, asegurando un control eficiente del ciclo de ventas hasta el cierre. Liderazgo en proyectos eCommerce, supervisando la implementación y cierre de operaciones en plataformas Prestashop, Magento y Logicommerce, con experiencia en mercados internacionales como Panamá e Islandia. Intermediación entre departamentos clave para asegurar una comunicación fluida y alineación estratégica con las cuentas de clientes.