Michel Ferreira Lisboa

Customer Support Expert at Mobilize Financial Services

Provide daily support to customers, handling inquiries, resolving issues and complaints professionally and timely. Manage contract-related requests including changes, transfers, early settlements, and amortizations. Review and analyze customer documentation for accuracy and compliance. Liaise with internal departments such as Management, Insurance, and Rental teams to coordinate support and follow-up actions. Ensure high standards of customer care while adhering to company policies and procedures.

Consultant Frontend Developer at Armis

Provided consultancy for Caixa Geral de Depósitos. Role involved daily client contact, maintaining and adding new features. Worked with technologies such as HTML, CSS, TypeScript, Angular, Ionic, GitHub, JIRA, Agile, SCRUM.

Engineering Consultant at Capgemini

Consultant for VW, working on the development of vehicle dashboards. Responsible for developing new features such as alerts and warnings and maintaining operations for previous developments, ensuring they met company and industry standards within an international team.

Customer Support & Sales at TLC I2 Soluções LDA

Customer-oriented role with daily use of SAP. Responsible for customer support and sales activities.

Customer Expert at Mobilize Financial Services

Provide daily support to customers, handling inquiries, resolving issues in a timely and professional manner. Manage contract-related requests including changes, transfers, early settlements, and amortizations. Review and analyze customer documentation to ensure accuracy and compliance. Liaise with internal departments such as Management, Insurance, and Rental teams to coordinate support and follow-up actions. Ensure a high standard of customer care while adhering to company policies and procedures.

Frontend Developer at Armis

Frontend Developer providing consultancy for Caixa Geral de Depósitos dashboards; focus on feature implementation and maintaining dashboard components.

Frontend Developer at Capgemini Engineering

Consultant for VW dashboards; responsible for developing new features and maintaining operations for previous deployments to ensure they meet company and industry standards within an international team.

Customer Support & Sales at LCI2 Soluções LDA

Customer oriented role providing daily customer support and sales activities.

Operations Customer Expert at Mobilize Financial Services

Provide daily support to customers, handle inquiries, resolve issues in a timely and professional manner. Manage contract-related requests, including contract changes, contract transfers, early settlements, and amortizations. Review and analyze customer documentation to ensure accuracy and compliance. Liaise with internal departments such as Management, Insurance, and Rental teams to coordinate support and follow-up actions. Ensure a high standard of customer care while adhering to company policies and procedures.

Frontend Developer at Armis Consulting

Daily contact with the client, developing frontend features, and maintaining dashboards; provided consultancy for Caixa Geral de Depósitos. Implemented new features, collaborated with design and backend teams, and ensured delivery aligned with client expectations.