Available to hire
I am an experienced Executive Assistant and Administrative Support Professional with over 10 years of proven experience enabling smooth day-to-day operations for executives and teams. I excel at calendar coordination, travel planning, document management, and confidential correspondence, ensuring seamless day-to-day operations and strong client relationships.
I bring hands-on expertise in content creation, post scheduling, and digital engagement strategies to strengthen online brand presence, while delivering reliable support to executives and cross-functional teams with a friendly, proactive approach.
Experience Level
Language
English
Fluent
Tagalog
Fluent
Work Experience
Administration & Accounting Service
February 1, 2011 - August 20, 2025Handled over 50 customer inquiries daily with a 95% satisfaction rating, processed client account updates reducing data errors by 20%, guided new clients through onboarding and registration improving service ratings by 10%. Entered and verified over 100 client payment records daily with 99% accuracy, streamlined invoice processing reducing billing delays by 15%, and consolidated financial records across multiple accounts to improve reporting accuracy.
Administration & Accounting Service
February 1, 2011 - August 27, 2025Handled over 50+ customer inquiries per day, achieving a 95% satisfaction rating. Processed client account updates, reducing data errors by 20%. Guided new clients through onboarding and registration, improving service ratings by 10%. Entered and verified 100+ client payment records daily with 99% accuracy. Streamlined invoice processing, reducing billing delays by 15%. Consolidated financial records across multiple accounts to improve reporting accuracy.
Administration & Accounting Service
February 1, 2011 - August 27, 2025Handled over 50 customer inquiries per day, achieving a 95% satisfaction rating. Processed client account updates, reducing data errors by 20%. Guided new clients through onboarding and registration, improving service ratings by 10%. Entered and verified 100+ client payment records daily with 99% accuracy. Streamlined invoice processing, reducing billing delays by 15%. Consolidated financial records across multiple accounts to improve reporting accuracy.
Data Entry Assistant at Freelance
January 1, 2010 - October 22, 2025Entered, verified, and maintained large volumes of client and product data in Excel spreadsheets with high accuracy. Assisted in preparing daily and monthly reports for client review. Performed basic Magento product listing and updates, supporting e-commerce operations. Organized files and digital records to improve efficiency and accessibility. Ensured confidentiality and accuracy in handling sensitive data.
Admin & Accounting Assistant at Janeth Admin & Accounting
January 1, 2011 - October 22, 2025Provided administrative and accounting support including invoice processing, payment verification, and reconciliations. Processed and verified 100+ daily client payments with a 99% accuracy rate. Improved invoicing workflow, reducing payment delays by 15%. Maintained accurate financial documentation and prepared reports for management. Handled telemarketing calls to Dubai-based clients regarding credit card accounts, providing reminders and resolving inquiries. Drafted and sent email correspondence to international clients, ensuring timely follow-up and account updates.
Customer Care Representative at Bilkish / Alliance Debit and Recovery Inc.
January 1, 2011 - October 22, 2025Handled toll-free calls, inbound customer service calls, and walk-in client inquiries, ensuring prompt assistance and problem resolution. Managed and coordinated weekly itineraries of technicians, scheduling appliance servicing and repair visits. Prepared and submitted monthly reports on completed and pending service tasks to supervisors. Assisted walk-in customers in selecting and purchasing appliances, ensuring a positive buying experience. Supported collections and spare parts section by handling payments and parts requests when assigned at the branch. Maintained detailed records of customer complaints, technician assignments, and service updates. Delivered excellent service, contributing to a 95% customer satisfaction rating and improved client loyalty.
Customer Care Representative at Sharp Philippines, Inc.
January 1, 2009 - October 22, 2025Provided customer service and maintained client relations; managed customer inquiries and service tasks, contributing to overall customer satisfaction.
Education
Bachelor of Science in Physical Therapy at St. Louis Anne College - San Pedro, Laguna
January 1, 1995 - November 1, 2002Bachelor of Science in Physical Therapy at St. Louis Anne College – San Pedro, Laguna
January 1, 1995 - November 1, 2002Bachelor of Science in Physical Therapy at St. Louis Anne College – San Pedro, Laguna
January 1, 1995 - November 1, 2002Bachelor of Science in Physical Therapy at St. Louis Ann College
January 1, 1995 - January 1, 2002Qualifications
Virtual Assistant Training Roadmap
January 1, 2025 - August 20, 2025WordPress Management Training
January 1, 2025 - August 20, 2025Zoho One Essential Training
January 1, 2025 - August 20, 2025US Recruitment Playbook
January 1, 2025 - August 20, 2025Social Media Management
January 1, 2025 - August 20, 2025Basic SEO Training
January 1, 2025 - August 20, 2025EA Roadmap Training
January 1, 2025 - August 20, 2025Data Entry 101
January 1, 2025 - August 20, 2025Virtual Assistant Training Roadmap
January 1, 2025 - August 27, 2025WordPress Management Training
January 1, 2025 - August 27, 2025Zoho One Essential Training
January 1, 2025 - August 27, 2025US Recruitment Playbook
January 1, 2025 - August 27, 2025Social Media Management Basic
January 1, 2025 - August 27, 2025SEO Training
January 1, 2025 - August 27, 2025EA Roadmap Training
January 1, 2025 - August 27, 2025Data Entry 101
January 1, 2025 - August 27, 2025Virtual Assistant Training Roadmap
January 1, 2025 - August 27, 2025WordPress Management Training
January 1, 2025 - August 27, 2025Zoho One Essential Training
January 1, 2025 - August 27, 2025US Recruitment Playbook
January 1, 2025 - August 27, 2025Social Media Management Basic
January 1, 2025 - August 27, 2025SEO Training
January 1, 2025 - August 27, 2025EA Roadmap Training
January 1, 2025 - August 27, 2025Data Entry 101
January 1, 2025 - August 27, 2025Industry Experience
Healthcare, Telecommunications, Consumer Goods, Manufacturing, Professional Services, Software & Internet, Media & Entertainment, Retail, Education, Other
Experience Level
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