I am Elizaveta Yakushina, a dedicated professional with experience in data governance, communications, social media management, and customer care. I have a strong background in collaborating closely with global teams to analyze and visualize data, creating actionable insights to drive data-driven decision-making. My diverse experience spans the retail, fashion, beauty, and non-profit sectors. I am passionate about strategic thinking, problem solving, and effective communication. Throughout my career, I have successfully led initiatives such as designing and launching a global People Analytics newsletter, supporting event organization and collaboration development, and managing social media campaigns to amplify brand presence and engagement.

Elizaveta Yakushina

I am Elizaveta Yakushina, a dedicated professional with experience in data governance, communications, social media management, and customer care. I have a strong background in collaborating closely with global teams to analyze and visualize data, creating actionable insights to drive data-driven decision-making. My diverse experience spans the retail, fashion, beauty, and non-profit sectors. I am passionate about strategic thinking, problem solving, and effective communication. Throughout my career, I have successfully led initiatives such as designing and launching a global People Analytics newsletter, supporting event organization and collaboration development, and managing social media campaigns to amplify brand presence and engagement.

Available to hire

I am Elizaveta Yakushina, a dedicated professional with experience in data governance, communications, social media management, and customer care. I have a strong background in collaborating closely with global teams to analyze and visualize data, creating actionable insights to drive data-driven decision-making. My diverse experience spans the retail, fashion, beauty, and non-profit sectors.

I am passionate about strategic thinking, problem solving, and effective communication. Throughout my career, I have successfully led initiatives such as designing and launching a global People Analytics newsletter, supporting event organization and collaboration development, and managing social media campaigns to amplify brand presence and engagement.

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Language

English
Fluent
Russian
Fluent
Spanish; Castilian
Fluent
French
Intermediate
German
Beginner

Work Experience

People Data Governance at CHANEL
April 1, 2024 - Present
Designed and launched the first global People Analytics and Data Governance newsletter, reaching over 800 employees. Collaborated closely with the global data privacy team to clean, analyze, and visualize large personal data sets, generating actionable insights for data-driven decision-making. Prepared and presented materials for the People Data Governance rollout across the UK, Japan, Europe, APAC, and US regions.
Customer Care Advisor at Self-portrait
January 31, 2024 - August 20, 2025
Worked with Shopify and courier platforms to manage, refund, cancel, and ship international orders. Direct touch point for UK and US based warehouses. Handled global customer inquiries via phone and email, ensuring prompt resolution and providing reassurance to reinforce their purchasing confidence.
Communications Intern at LOLA Barcelona
July 31, 2022 - August 20, 2025
Supported the team with the organisation of events and collaborations in Barcelona and Madrid. Established relationships with potential brand ambassadors to initiate new collaborations. Searched for new ideas for the launch of a new collection in Cuba.
Head of Social Media at Student Philanthropic Foundation
July 31, 2021 - August 20, 2025
Identified strategic ways of marketing the new branch and achieved the highest social media presence within the foundation. In charge of promoting and hosting 4+ events via social media accounts during the pandemic and initiating 2 collaborations with NGOs.

Education

Bachelor in Business Administration at ESADE Business & Law School
January 1, 2012 - January 1, 2018
Spanish Baccalaureate at St. Peter's School Barcelona
January 11, 2030 - August 20, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Media & Entertainment, Non-Profit Organization, Consumer Goods, Professional Services