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I am a dedicated and tech-savvy professional actively seeking roles as a technical support specialist or customer success specialist, with aspirations to transition into an entry-level web developer position. I am committed to leveraging my extensive troubleshooting skills, strong background in customer service, and technical support expertise to enhance user experiences and efficiently resolve customer issues. With years of experience in both technical support environments and customer success roles, I continuously strive to grow my skill set, especially in programming and software development, to contribute effectively in various technology-driven teams and projects.…I am a dedicated and tech-savvy professional actively seeking roles as a technical support specialist or customer success specialist, with aspirations to transition into an entry-level web developer position. I am committed to leveraging my extensive troubleshooting skills, strong background in customer service, and technical support expertise to enhance user experiences and efficiently resolve customer issues. With years of experience in both technical support environments and customer success roles, I continuously strive to grow my skill set, especially in programming and software development, to contribute effectively in various technology-driven teams and projects.

Vanessa Carr

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I am a dedicated and tech-savvy professional actively seeking roles as a technical support specialist or customer success specialist, with aspirations to transition into an entry-level web developer position. I am committed to leveraging my extensive troubleshooting skills, strong background in customer service, and technical support expertise to enhance user experiences and efficiently resolve customer issues. With years of experience in both technical support environments and customer success roles, I continuously strive to grow my skill set, especially in programming and software development, to contribute effectively in various technology-driven teams and projects.…I am a dedicated and tech-savvy professional actively seeking roles as a technical support specialist or customer success specialist, with aspirations to transition into an entry-level web developer position. I am committed to leveraging my extensive troubleshooting skills, strong background in customer service, and technical support expertise to enhance user experiences and efficiently resolve customer issues. With years of experience in both technical support environments and customer success roles, I continuously strive to grow my skill set, especially in programming and software development, to contribute effectively in various technology-driven teams and projects.

Available to hire

I am a dedicated and tech-savvy professional actively seeking roles as a technical support specialist or customer success specialist, with aspirations to transition into an entry-level web developer position. I am committed to leveraging my extensive troubleshooting skills, strong background in customer service, and technical support expertise to enhance user experiences and efficiently resolve customer issues.

With years of experience in both technical support environments and customer success roles, I continuously strive to grow my skill set, especially in programming and software development, to contribute effectively in various technology-driven teams and projects.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Work Experience

Technical Support Advisor at Transcom/Apple Contract

January 1, 2025 - August 20, 2025

Provided technical support for Apple products including iOS, MacOS, iPad, SaaS products, and cloud databases. Utilized AppleCare support tools and CRM systems for troubleshooting software and hardware diagnostics, handling system updates and resolutions. Supported communications and escalations using internal chat tools such as Slack, Adobe, and Microsoft Teams. Worked with custom VoIP systems integrated into Apple's environment and provided phone and chat support.

Customer Success Specialist at Amerihealth Caritas Pennsylvania

January 1, 2024 - August 20, 2025

Delivered customer service support adhering to HIPAA standards, handling communication and mediation tasks. Managed RX files and worked with Citrix databases and Avaya phone systems. Updated state systems, supported web portals, maintained time management, and operated CRM systems efficiently to ensure customer satisfaction and success over a nine-year period.