I am a resourceful and detail-oriented professional with a strong background in restaurant operations and administrative coordination. I am skilled in calendar management, client communication, and social media support, and proficient in Microsoft Office and Canva. I have hands-on experience with email management, document handling, and customer service. I am eager to provide reliable and efficient virtual assistance to entrepreneurs, coaches, and small business owners. I thrive in organized, dynamic environments and am dedicated to helping clients streamline their administrative tasks and social media efforts. My experience managing operational tasks and supporting digital communications has equipped me with the skills to contribute effectively in virtual assistant roles.

Joanna B. Pagulayan

I am a resourceful and detail-oriented professional with a strong background in restaurant operations and administrative coordination. I am skilled in calendar management, client communication, and social media support, and proficient in Microsoft Office and Canva. I have hands-on experience with email management, document handling, and customer service. I am eager to provide reliable and efficient virtual assistance to entrepreneurs, coaches, and small business owners. I thrive in organized, dynamic environments and am dedicated to helping clients streamline their administrative tasks and social media efforts. My experience managing operational tasks and supporting digital communications has equipped me with the skills to contribute effectively in virtual assistant roles.

Available to hire

I am a resourceful and detail-oriented professional with a strong background in restaurant operations and administrative coordination. I am skilled in calendar management, client communication, and social media support, and proficient in Microsoft Office and Canva. I have hands-on experience with email management, document handling, and customer service. I am eager to provide reliable and efficient virtual assistance to entrepreneurs, coaches, and small business owners.

I thrive in organized, dynamic environments and am dedicated to helping clients streamline their administrative tasks and social media efforts. My experience managing operational tasks and supporting digital communications has equipped me with the skills to contribute effectively in virtual assistant roles.

See more

Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Work Experience

Assistant Restaurant Manager at Mang Inasal, SM Southmall
January 1, 2025 - August 21, 2025
Managed employee files, business permits, and internal documents. Oversaw customer service performance to ensure high-quality standards. Handled operational tasks including scheduling, task delegation, and problem-solving. Maintained compliance with cleanliness and sanitation requirements.
Part-Time Virtual Assistant (Freelance) at Shyne Vidal
January 1, 2025 - Present
Used Plannable for social media scheduling and coordination. Conducted email scraping via LinkedIn for client outreach. Assisted in maintaining organized digital files and communication.
Assistant Restaurant Manager at Mang Inasal, SM Southmall
December 31, 2025 - August 21, 2025
Managed employee files, business permits, and internal documents. Oversaw customer service performance ensuring high-quality standards. Handled operational tasks including scheduling, task delegation, and problem-solving. Maintained compliance with cleanliness and sanitation requirements.
Part-Time Virtual Assistant (Freelance) at Shyne Vidal
January 1, 2025 - Present
Used Plannable for social media scheduling and coordination. Conducted email scraping via LinkedIn for client outreach. Assisted in maintaining organized digital files and communication.

Education

Bachelor of Science in Business Administration, Major in Operations Management at Pamantasan ng Lungsod ng Muntinlupa
January 1, 2019 - January 1, 2023
Senior High School – STEM Track at University of Perpetual Help System DALTA
January 1, 2017 - January 1, 2019
Bachelor of Science in Business Administration, Major in Operations Management at Pamantasan ng Lungsod ng Muntinlupa
January 1, 2019 - January 1, 2023
Senior High School – STEM Track at University of Perpetual Help System DALTA
January 11, 2030 - January 1, 2019

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Professional Services, Software & Internet
    uniE608 “Virtual Assistant Portfolio for Beauty Brands & Influencers”
    "This portfolio showcases my work as a Virtual Assistant specializing in the beauty and cosmetics industry. It highlights my skills in social media management, Canva content creation, e-commerce support, and influencer coordination. The design uses pastel pink, beige, and rose gold tones to reflect a modern beauty brand aesthetic. Inside, you’ll find examples of Instagram feed layouts, promotional graphics, and branded highlight covers created for beauty-focused businesses. This project demonstrates my ability to help beauty brands and influencers build a strong and consistent online presence while managing essential back-end tasks."