Available to hire
I am a customer-focused professional with a strong background in communication, stakeholder engagement, and digital content creation. I excel at delivering high-quality service across multiple channels, resolving complex queries, and ensuring customer satisfaction. My experience spans collaborating with cross-functional teams, optimizing service processes, and providing data-driven insights to boost performance.
Over the years, I have grown adept at working in diverse environments from marketing agencies to non-profit organizations, handling public communications, enhancing client engagement, and executing campaigns successfully. I am passionate about improving service delivery and stakeholder communication through innovative and empathetic approaches.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Work Experience
Brand Ambassador at N20 Brand Experience Marketing Agency, UK
February 1, 2024 - PresentPromote clients' brands at promotional events nationwide. Run marketing campaigns for major UK retailers like Tesco and Superdrug. Drive brand loyalty and encourage sales through in-store events, product sampling, demonstrations, and experiential activities. Engage consumers and represent brands as an expert.
Content and Social Media Marketing at Oreal Digital Agency
December 1, 2024 - August 22, 2025Collaborated with the marketing team to develop campaign briefs aligned with strategic goals, increasing brand awareness and engagement. Created engaging blog content and graphics using Canva to promote products and services for SMBs. Built brand loyalty and drove sales growth through customer interaction.
Digital Content Creator at Thumbs Up Media
September 1, 2023 - August 22, 2025Developed and managed engaging digital content for multiple platforms aligning with campaign objectives. Edited and proofread content to maintain quality storytelling and messaging. Managed daily YouTube channel operations to enhance audience engagement with compelling video content.
Communications Specialist at United Network of Youth for Peace and Diplomacy
July 1, 2022 - August 22, 2025Led communications activities and managed the public relations unit to ensure message alignment with strategic goals. Developed and executed social media strategies to promote initiatives and boost audience interaction. Conducted media briefings and produced blog content supporting organizational objectives.
Media Relations Personnel (Internship) at Institute for Peace and Conflict Resolution
August 1, 2018 - August 22, 2025Assisted in writing press releases and preparing articles supporting communication goals. Conducted research on media coverage and prepared content for various communication platforms.
Project Coordinator at Smile Humanitarian Initiative
July 1, 2016 - August 22, 2025Managed comprehensive project activities and coordinated with partners to ensure smooth implementation and delivery. Ensured accurate and error-free project documentation, supporting effective stakeholder communication.
Brand Ambassador at N20 Brand Experience Marketing Agency, UK
February 1, 2024 - PresentDelivered exceptional customer service across in-store campaigns, ensuring each interaction reflected the brand positively. Engaged with a wide range of customers to explain product benefits and resolve objections, boosting satisfaction and loyalty. Provided real-time feedback to teams on customer experiences, helping improve event effectiveness. Worked closely with brand representatives and retail partners to ensure smooth execution of service interactions.
Content & Social Media Marketer at Oreal Digital Agency
December 1, 2024 - August 22, 2025Managed communication channels to support customer engagement and inquiries for SME clients. Collaborated with internal teams to streamline service workflows and improve client response times. Provided content insights to improve client visibility and address specific consumer needs.
Digital Content Creator at Thumbs Up Media
September 1, 2023 - August 22, 2025Created and refined content to address audience interests and queries, improving engagement and satisfaction metrics. Maintained direct contact with users through feedback loops and engagement campaigns, enhancing loyalty.
Communications Specialist at United Network of Youth for Peace and Diplomacy (UNYPD)
July 1, 2022 - August 22, 2025Led public-facing communications to handle sensitive queries and respond to stakeholder concerns. Designed and implemented communication strategies that resolved issues and improved organizational image. Identified areas of communication breakdown and provided feedback and coaching to peers to ensure consistent quality.
Media Relations Intern at Institute for Peace and Conflict Resolution
August 1, 2018 - August 22, 2025Responded to public and internal information requests through official communication channels. Supported senior teams with reporting and documentation for executive briefings and stakeholder updates.
Project Coordinator at Smile Humanitarian Initiative
July 1, 2016 - August 22, 2025Handled communications and support for beneficiaries and partners, ensuring timely resolution of issues. Coordinated team responsibilities and improved internal reporting on project outcomes. Developed procedural documentation and controls to enhance service delivery and mitigate operational risks.
Education
M.Sc. International Marketing and Branding at University of Dundee, Scotland
September 1, 2023 - September 1, 2024B.Sc. Mass Communication at Covenant University, Nigeria
October 1, 2003 - July 1, 2007M.Sc. International Marketing and Branding at University of Dundee, Scotland
September 1, 2023 - September 1, 2024B.Sc. Mass Communication at Covenant University, Nigeria
October 1, 2003 - July 1, 2007Qualifications
Industry Experience
Media & Entertainment, Retail, Non-Profit Organization, Professional Services
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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