Available to hire
I am a versatile IT professional with over 5 years of experience supporting and managing e-commerce platforms, along with a strong background in IT systems and digital solutions.
I excel at online store operations, product and content management, order coordination, and platform support, and I bring a solid technical foundation in web management and system troubleshooting. I’m also certified in Prompt Engineering through Dubai’s One Million Prompters initiative and am actively exploring data-driven e-commerce optimization and AI-powered solutions to drive growth.
Skills
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Language
Arabic
Fluent
English
Intermediate
Work Experience
IT Support & Website Manager at BLOOMR
January 1, 2024 - PresentDesigned and maintained the company's Shopify e-commerce website ensuring optimal user experience and consistency across platforms. Conducted regular site performance checks and troubleshooting. Provided technical support to internal staff and resolved system issues. Analyzed competitors and implemented improvements in content and website structure.
Game Developer at Freelancer
January 1, 2022 - PresentDeveloped 2D and 3D games using Unity and C# for mobile and desktop platforms. Wrote clean, reusable, and optimized code. Collaborated on UI/UX design and implemented interactive gameplay features. Debugged software issues and optimized performance while contributing creative ideas to game mechanics and user engagement.
Augmented Reality Developer at Rift Digital Lab
April 1, 2023 - August 22, 2025Created AR experiences utilizing Unity and C#. Developed interactive AR applications with 3D modeling and animation. Tested and optimized apps across multiple devices and platforms. Collaborated on educational and promotional AR solutions while staying updated with trends in AR/VR development.
Android Developer at Mega for Technical Solutions
April 1, 2023 - August 22, 2025Built and maintained Android applications using Java and Flutter. Integrated APIs and managed data retrieval with Android Studio. Focused on clean UI/UX design and rigorous debugging. Worked closely with teams to ensure smooth app functionality and researched new tools to enhance app performance.
Call Center Agent at MTN
March 1, 2023 - August 22, 2025Handled inbound and outbound customer calls professionally. Resolved inquiries, complaints, and service issues. Promoted telecom products and explained current offers. Achieved targets in call resolution and customer satisfaction and collaborated with supervisors to improve service quality.
Production Manager at Wizera for Commercial Services
November 1, 2022 - August 22, 2025Supervised daily production workflows ensuring timely and quality output. Led teams, managed schedules, controlled inventory, minimized waste, and enhanced operational efficiency. Monitored budgets and provided performance reports. Implemented process improvements to increase productivity.
IT Support Technician at Al-Anfal Food Company
December 1, 2020 - August 22, 2025Provided technical support by diagnosing and resolving hardware/software issues. Assisted users with troubleshooting, configured networks, and maintained IT documentation. Performed hardware diagnostics and conducted routine maintenance to ensure system reliability while demonstrating effective communication and teamwork.
Data Entry Clerk – Insurance Department at Sudan Eye Center
October 1, 2017 - August 22, 2025Entered and verified patient data accurately while handling insurance claims and managing insurance documentation. Processed insurance forms and submitted claims to providers. Maintained organized digital records and ensured timely communication with insurance companies for approvals and reimbursements.
Data Entry Clerk at Sudan Eye Center (Insurance Department)
October 1, 2017 - October 3, 2025Entered and verified large volumes of patient data with a high level of accuracy and confidentiality. Responsible for handling insurance claims and managing the medical insurance department. Processed patient insurance forms and submitted claims to relevant insurance providers. Maintained organized digital records using electronic management systems, and ensured consistent and timely communication with insurance companies to follow up on pending approvals and reimbursements.
IT Support Technician at Al-Anfal Food Company
December 1, 2020 - October 3, 2025Provided technical support by diagnosing and resolving hardware and software issues, assisting users with troubleshooting, configuring networks, and maintaining IT documentation. Demonstrated effective communication and teamwork while performing hardware diagnostics and conducting routine maintenance to ensure system reliability.
Production Manager at Wizera for Commercial Services
November 1, 2022 - October 3, 2025Supervised daily production workflows, ensuring timely and quality outputs. Led teams, managed schedules, and improved internal processes. Controlled inventory, minimized waste, and enhanced efficiency. Monitored budgets and provided performance reports to management. Implemented process improvements for higher productivity.
Call Center Agent at MTN
March 1, 2023 - October 3, 2025Handled inbound and outbound calls with professionalism. Resolved customer inquiries, complaints, and service issues. Promoted telecom products and explained current offers. Met targets in call resolution and customer satisfaction. Collaborated with supervisors to improve service quality.
Android Developer at Mega for Technical Solutions
April 1, 2023 - October 3, 2025Built and maintained Android applications using Java and Flutter. Integrated APIs and managed data retrieval using Android Studio. Focused on clean UI/UX design and consistent debugging. Worked closely with teams to ensure smooth app functionality. Researched new tools and approaches to enhance app performance.
Augmented Reality Developer at Rift Digital Lab
April 1, 2023 - October 3, 2025Created AR experiences using Unity and C#. Developed interactive AR apps with 3D modeling and animation. Tested and optimized apps for multiple devices and platforms. Collaborated on innovative educational and promotional AR solutions. Kept up to date with trends in AR/VR development.
Game Developer at Freelancer
January 1, 2022 - PresentDeveloped 2D and 3D games using Unity and C#. Wrote clean, reusable, and optimized code for mobile and desktop platforms. Collaborated on UI/UX design and implemented interactive gameplay features. Debugged software issues and optimized performance. Contributed creative ideas to game mechanics and user engagement.
IT Support & Website Manager at BLOOMR
January 1, 2024 - PresentDesigned and maintained the company’s Shopify e-commerce website for optimal user experience. Updated product listings and ensured consistency across online platforms. Conducted regular site performance checks and troubleshooting. Provided technical support to internal staff and resolved system issues. Analyzed competitors and implemented improvements in content and structure.
IT Support & Website Manager at BLOOMR
January 1, 2024 - PresentDesigned and maintained the company’s Shopify e-commerce website for optimal user experience. Updated product listings and ensured consistency across online platforms. Conducted regular site performance checks and troubleshooting. Provided technical support to internal staff and resolved system issues. Analyzed competitors and implemented improvements in content and structure.
Game Developer at Freelancer
January 1, 2022 - PresentDeveloped 2D and 3D games using Unity and C#. Wrote clean, reusable, and optimized code for mobile and desktop platforms. Collaborated on UI/UX design and implemented interactive gameplay features. Debugged software issues and optimized performance. Contributed creative ideas to game mechanics and user engagement.
Augmented Reality Developer at Rift Digital Lab
April 1, 2023 - October 3, 2025Created AR experiences using Unity and C#. Developed interactive AR apps with 3D modeling and animation. Tested and optimized apps for multiple devices and platforms. Collaborated on innovative educational and promotional AR solutions. Kept up to date with trends in AR/VR development.
Android Developer at Mega for Technical Solutions
April 1, 2023 - October 3, 2025Built and maintained Android applications using Java and Flutter. Integrated APIs and managed data retrieval using Android Studio. Focused on clean UI/UX design and consistent debugging. Worked closely with teams to ensure smooth app functionality. Researched new tools and approaches to enhance app performance.
Call Center Agent at MTN
March 1, 2023 - October 3, 2025Handled inbound and outbound calls with professionalism. Resolved customer inquiries, complaints, and service issues. Promoted telecom products and explained current offers. Met targets in call resolution and customer satisfaction. Collaborated with supervisors to improve service quality.
Production Manager at Wizera for Commercial Services
November 1, 2022 - October 3, 2025Supervised daily production workflows, ensuring timely and quality outputs. Led teams, managed schedules, and improved internal processes. Controlled inventory, minimized waste, and enhanced efficiency. Monitored budgets and provided performance reports to management. Implemented process improvements for higher productivity.
IT Support Technician at Al-Anfal Food Company
December 1, 2020 - October 3, 2025Provided technical support by diagnosing and resolving hardware and software issues, assisting users with troubleshooting, configuring networks, and maintaining IT documentation. Demonstrated effective communication and teamwork while performing hardware diagnostics and routine maintenance to ensure system reliability.
Data Entry Clerk – Insurance Department at Sudan Eye Center
October 1, 2017 - October 3, 2025Entered and verified large volumes of patient data with a high level of accuracy and confidentiality. Responsible for handling insurance claims and managing the medical insurance department. Processed patient insurance forms and submitted claims to relevant insurance providers. Maintained organized digital records and followed up on pending approvals and reimbursements.
Ecommerce Administrator at Pets Delight
November 1, 2025 - PresentManaged daily e-commerce operations including product listings, content updates and order coordination; supported inventory accuracy and product onboarding through CMS platforms; collaborated with operations, customer care and IT teams to resolve platform and order issues; assisted with website maintenance and performance monitoring; prepared basic sales and performance reports using Excel and Google Analytics.
Augmented Reality Developer at Rift Digital Lab
October 1, 2021 - April 1, 2023Created AR experiences using Unity and C#; developed interactive AR apps with 3D modeling and animation; tested and optimized apps for multiple devices and platforms; collaborated on educational and promotional AR solutions.
Android Developer at Mega for Technical Solutions
January 1, 2019 - April 1, 2023Built and maintained Android applications using Java and Flutter; integrated APIs and managed data retrieval using Android Studio; focused on clean UI/UX design and consistent debugging; worked closely with teams to ensure smooth app functionality; researched new tools to enhance performance.
Call Center Agent at MTN
January 1, 2021 - March 1, 2023Handled inbound and outbound calls with professionalism; resolved customer inquiries, complaints, and service issues; promoted telecom products and explained current offers; met targets in call resolution and customer satisfaction; collaborated with supervisors to improve service quality.
Production Manager at Wizera for Commercial Services
May 1, 2020 - November 1, 2022Supervised daily production workflows, ensuring timely and quality outputs; led teams, managed schedules, and improved internal processes; controlled inventory, minimized waste, and enhanced efficiency; monitored budgets and provided performance reports to management; implemented process improvements for higher productivity.
IT Support Technician at Al-Anfal Food Company
August 1, 2018 - December 1, 2020Provided technical support by diagnosing and resolving hardware and software issues, assisting users with troubleshooting, configuring networks, and maintaining IT documentation; demonstrated effective communication and teamwork while performing hardware diagnostics and conducting routine maintenance to ensure system reliability.
Data Entry Clerk at Sudan Eye Center
December 1, 2016 - October 1, 2017Entered and verified large volumes of patient data; maintained high accuracy and confidentiality; used electronic record management systems; ensured organized and consistent data storage.
Education
Diploma in Electronics Engineering at Sudan University of Science and Technology
January 1, 2013 - January 1, 2016Diploma in Electronics Engineering at Sudan University of Science and Technology
January 1, 2013 - January 1, 2016Diploma in Electronics Engineering at Sudan University of Science and Technology
January 1, 2013 - January 1, 2016Diploma Electronics Engineering at Sudan University of Science and Technology
January 1, 2013 - January 1, 2016Qualifications
Java Programmer - Edraak
January 11, 2030 - August 22, 2025Prompt Engineering – Dubai Centre for Artificial Intelligence – Dubai Future Foundation
January 1, 2025 - August 22, 2025Java Programmer
January 11, 2030 - October 3, 2025Prompt Engineering – Dubai Centre for Artificial Intelligence – Dubai Future Foundation
January 1, 2025 - October 3, 2025Java Programmer - Edraak
January 11, 2030 - October 3, 2025Prompt Engineering – Dubai Centre for Artificial Intelligence – Dubai Future Foundation
January 1, 2025 - October 3, 2025Java programmer - Edraak
January 11, 2030 - December 27, 2025Prompt Engineering – One Million Prompters Initiative, Dubai
January 1, 2025 - December 27, 2025Industry Experience
Computers & Electronics, Gaming, Education, Retail, Telecommunications, Manufacturing, Software & Internet, Media & Entertainment, Professional Services
Skills
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