Available to hire
I am a dynamic professional with over 7 years of expertise in store management, customer service excellence, and conflict resolution. I have successfully transitioned from in-office to virtual roles, demonstrating flexibility and adaptability across diverse responsibilities. I am proficient in MS Office, CRM platforms, POS systems, Canva, Freshdesk, and video editing tools.
I am known for achieving targets, rapidly mastering new technologies, and delivering exceptional results in fast-paced environments. I strive to build trust and satisfaction in every customer interaction, turning challenges into opportunities to strengthen loyalty.
Experience Level
Language
English
Advanced
German
Intermediate
Work Experience
Virtual Customer Support at Home Products (Shopify) Dropshipping
June 30, 2021 - August 22, 2025Efficiently managed customer inquiries about products, delivery updates, refunds, and exchanges ensuring a seamless experience that builds trust and satisfaction, turning every interaction into an opportunity to strengthen customer loyalty.
Retail Operations Manager at FareastFlora.com (Singapore)
July 31, 2017 - August 22, 2025Managed overall operations for two retail outlets, including sales, inventory, and staff performance. Prepared and presented weekly sales reports to monitor progress toward company goals. Analyzed sales data and conducted production forecasts during peak seasons to optimize performance. Directed merchandising efforts and planned quarterly store layouts to enhance visual appeal and customer engagement. Increased sales revenue by 10% through strategic goal-setting and team productivity improvements. Supervised, trained, and evaluated a team of 10 staff members, conducting performance reviews and providing constructive feedback.
Retail Supervisor at FareastFlora.com, Singapore
May 31, 2014 - August 22, 2025Managed daily store operations, supported cashiers, set up product displays, and trained team members. Boosted sales by 10% through excellent customer service, ensuring the store remained clean, organized, and well-stocked. Fostered strong customer relationships and maintained effective team communication.
Customer Service / Retail Florist at FareastFlora.com, Singapore
April 30, 2011 - August 22, 2025Processed orders, payments, returns, and special requests. Managed stock levels and ensured timely replenishment. Assisted customers with product selection and upsold to meet sales targets. Handled customer complaints and coordinated efficient deliveries. Maintained organized and appealing customer spaces.
Customer Care Service Assistant at SKY Cable, Philippines
February 28, 2010 - August 22, 2025Handled customer inquiries regarding billing, promotions, products/services, resolved concerns related to cable connections, and updated subscriber account information in the ICMS system.
Technical Assistant at Inotera Memories Inc., Taiwan
September 30, 2008 - August 22, 2025Ensured product quality by inspecting to specification, maintaining metrology equipment, and collaborating on issue resolution with engineers and superiors.
Customer Support Officer / Project Team Leader Quality Assurance Staff at SPI Technologies Inc., Philippines
December 31, 2005 - August 22, 2025Managed client communication via email and phone, promptly addressing customer concerns. Led and managed a team to meet productivity and accuracy standards, trained members on project procedures and assigned tasks, recommended recognition or disciplinary actions as needed. Planned and executed quality actions, analyzed client specifications, evaluated project outputs, and recommended procedures to meet accuracy standards.
Education
Bachelor of Science in Accountancy at Technological Institute of the Philippines
January 1, 2000 - August 22, 2025Retail Management at Singapore Institute of Retail Studies
January 1, 2012 - August 22, 2025Advanced Floral Designing, Theme and Sketching at Creative Workz, Singapore
January 1, 2015 - August 22, 2025Retail Florist Floral Enrichment Program at Creative Workz, Singapore
January 1, 2011 - August 22, 2025Qualifications
Retail Management
January 1, 2012 - August 22, 2025Advanced Floral Designing, Theme and Sketching
January 1, 2015 - August 22, 2025Retail Florist Floral Enrichment Program
January 1, 2011 - August 22, 2025Industry Experience
Retail, Consumer Goods, Professional Services
Experience Level
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