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I am a dedicated IT professional with experience as a System Administrator, working hands-on with applications like ServiceNow and supporting major clients such as Delta Air Lines. My background also includes roles in customer service and administration, which have honed my ability to deliver consistent, high-quality support and maintain operational efficiency. With a Bachelor of Science in Information Technology and active involvement in Women in Technology groups, I am driven to learn and grow continuously. I am proficient in Microsoft Office and Google Workspace, with foundational knowledge in design tools such as Figma and Sketch, and I enjoy leading and collaborating with teams to achieve shared goals.…I am a dedicated IT professional with experience as a System Administrator, working hands-on with applications like ServiceNow and supporting major clients such as Delta Air Lines. My background also includes roles in customer service and administration, which have honed my ability to deliver consistent, high-quality support and maintain operational efficiency. With a Bachelor of Science in Information Technology and active involvement in Women in Technology groups, I am driven to learn and grow continuously. I am proficient in Microsoft Office and Google Workspace, with foundational knowledge in design tools such as Figma and Sketch, and I enjoy leading and collaborating with teams to achieve shared goals.

Cecelia O’Koli

Project Manager, Web Developer, Developer, +3

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I am a dedicated IT professional with experience as a System Administrator, working hands-on with applications like ServiceNow and supporting major clients such as Delta Air Lines. My background also includes roles in customer service and administration, which have honed my ability to deliver consistent, high-quality support and maintain operational efficiency. With a Bachelor of Science in Information Technology and active involvement in Women in Technology groups, I am driven to learn and grow continuously. I am proficient in Microsoft Office and Google Workspace, with foundational knowledge in design tools such as Figma and Sketch, and I enjoy leading and collaborating with teams to achieve shared goals.…I am a dedicated IT professional with experience as a System Administrator, working hands-on with applications like ServiceNow and supporting major clients such as Delta Air Lines. My background also includes roles in customer service and administration, which have honed my ability to deliver consistent, high-quality support and maintain operational efficiency. With a Bachelor of Science in Information Technology and active involvement in Women in Technology groups, I am driven to learn and grow continuously. I am proficient in Microsoft Office and Google Workspace, with foundational knowledge in design tools such as Figma and Sketch, and I enjoy leading and collaborating with teams to achieve shared goals.

Available to hire

I am a dedicated IT professional with experience as a System Administrator, working hands-on with applications like ServiceNow and supporting major clients such as Delta Air Lines. My background also includes roles in customer service and administration, which have honed my ability to deliver consistent, high-quality support and maintain operational efficiency.

With a Bachelor of Science in Information Technology and active involvement in Women in Technology groups, I am driven to learn and grow continuously. I am proficient in Microsoft Office and Google Workspace, with foundational knowledge in design tools such as Figma and Sketch, and I enjoy leading and collaborating with teams to achieve shared goals.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Language

German

Beginner

Spanish; Castilian

Intermediate

Work Experience

System Administrator at Tata Consultancy Service

July 1, 2021 - Present

Trained on internal applications such as ServiceNow. Serves as the IT contractor for Delta Air Lines, monitoring delta.com and the FlyDelta app, and alerting teams to any issues to ensure continuous service performance and user satisfaction.

Receptionist at KC Healthcare Supplies

May 30, 2014 - May 25, 2015

Supported scheduling and processing of ordered goods and delivery trucks. Organized files and documents with strict adherence to client privacy policies.

Crew Member at Sonic

January 30, 2019 - December 5, 2019

Ensured consistency and accuracy in delivering customer orders with a friendly, positive attitude. Worked closely with shift supervisors to track errors, minimize waste, and maintain a clean and safe work environment.