Helen Tigistu

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
See more

Language

English
Advanced
Amharic
Fluent

Work Experience

WordPress Web Developer at Freelance
September 1, 2022 - Present
Developed and managed customized websites for diverse sectors including hospitals, event organizers, import-export businesses, online shops, and consultancy services. Implemented SEO, performance optimization, security, and responsive design best practices. Created website content optimized for user experience and SEO.
Mid-Level Software Engineer at Zergaw Cloud
June 1, 2025 - September 1, 2025
Developed and customized websites tailored to client needs across sectors such as e-commerce, financial services, healthcare, import-export, technology, and e-learning. Implemented SEO, performance optimization, security, and responsive design best practices. Managed hosting platforms including cPanel and ISPConfig, optimizing web hosting service management. Customized and configured webmail for professional email communication, ensuring security and effectiveness. Managed and optimized MySQL databases to support dynamic website features, ensuring reliable, high-performance data handling. Applied HTML, CSS, and JavaScript best practices to build responsive, user-friendly, and optimized web solutions. Handled requirement gathering, client training, ongoing maintenance, debugging, and fixing errors to ensure smooth project delivery and long-term success. Prepared user manuals and compliance statements for internal and external use.
Intern Web Developer at Resolution Studio
September 1, 2021 - September 1, 2025
Designed and developed a dynamic website using WordPress, incorporating innovative features and ensuring an engaging user experience.
Senior WordPress & Front-End Developer at Freelance
January 1, 2022 - Present
Senior WordPress & Front-End Developer with 4+ years across e-commerce, finance, healthcare, e-learning, and technology. Expert in HTML, CSS, JavaScript, PHP, MySQL, and React for scalable, high-performance solutions. Strong focus on performance, SEO, security, and responsive design. Proven ability to deliver modern React-based UIs with excellent user experience. Experienced in hosting, deployment, and server management (cPanel, ISPConfig). Led the development and management of custom websites and web applications across health care, events, import–export, e-commerce, and consultancy sectors, applying best practices in SEO, performance optimization, security, and responsive design.
Web Developer Freelancer at Zergaw Cloud
January 1, 2022 - Present
Led development of modern React-based UIs, applied best practices in SEO, performance, security, and responsive design; hosted, deployed, and managed web applications across health care, e-commerce, education, and technology sectors; integrated AI-powered features including chat support systems to enhance user engagement and customer support automation.
Hosting & Infrastructure Manager at Resolution Studio
January 1, 2021 - January 1, 2025
Oversaw hosting and infrastructure management; deployed and optimized cPanel/ISPConfig configurations to improve service reliability and operational efficiency; enhanced secure email communications; managed MySQL databases for dynamic features and ensured data integrity.
Senior WordPress & Front-End Developer at Self-employed / Freelance
January 1, 2022 - Present
Senior WordPress & Front-End Developer with 4+ years of experience across e-commerce, finance, healthcare, e-learning, and tech. Proficient in HTML, CSS, JavaScript, PHP, MySQL, and React for scalable, high-performance solutions. Strong focus on performance, SEO, security, and responsive design. Proven ability to deliver modern React-based UIs with excellent user experience. Experienced in hosting, deployment, and server management (cPanel, ISPConfig). Leads requirements, optimization, debugging, and client training with high-impact results.
Web Developer at Zergaw Cloud
January 1, 2021 - January 1, 2025
Hosted and infrastructure management, working with cPanel and ISPConfig, deploying and optimizing ISPConfig to improve service reliability and operational efficiency. Enhanced secure email communications by configuring and customizing professional web mail solutions. Managed and optimized MySQL databases to support dynamic features and maintain high-performance, reliable data handling across cloud-hosted client platforms. Applied front-end best practices (HTML, CSS, JavaScript) to deliver responsive, user-centric, and optimized web experiences. Led requirement analysis, client training, maintenance, and troubleshooting, ensuring smooth project delivery, long-term stability, and client satisfaction. Produced technical documentation, including user manuals and compliance statements, supporting internal operations and external users.
Intern Web Developer at Resolve Studio
January 1, 2021 - January 1, 2021
Designed and developed a dynamic website using WordPress, incorporating innovative features and ensuring an engaging user experience.

Education

Bachelor of Science at Addis Ababa University
January 1, 2017 - January 1, 2021
Bachelor of Science Software Engineering at Addis Ababa University
January 1, 2021 - September 1, 2025
Bachelor of Science in Software Engineering at Addis Ababa University
January 1, 2016 - January 1, 2021
Bachelor of Science in Software Engineering at Addis Ababa University
January 1, 2016 - January 1, 2021
Bachelor of Science in Software Engineering at Addis Ababa University
January 1, 2016 - January 1, 2021

Qualifications

Foundations of User Experience (UX) Design
February 1, 2023 - May 20, 2023

Industry Experience

Financial Services, Travel & Hospitality, Education, Retail, Transportation & Logistics, Professional Services, Healthcare, Software & Internet
    paper CRM Consultancy Service Provider

    I created a clean, one-page website for a CRM consultancy firm. The site highlights the company profile, outlines the services offered, and integrates a contact form to ensure smooth and easy communication with clients.

    paper Accounting Firm

    I developed a professional website for an accounting firm that highlights its services and company profile in a structured and user-friendly way. The site includes a popup notice feature for important updates, a registration system for accounting-related courses, and a customized insights page designed to share industry news, resources, and firm updates. This ensures the firm can effectively showcase its expertise while engaging clients and students.