Scarleth Massou

Responsible for the comprehensive development of editorial projects, including the creation and layout of textbooks and the design and preparation of final artwork for catalogs. Managed the creation of visual content for the brand, including video and graphic arts for promotion on screens and digital platforms. Oversaw content publishing on social media and handled community and client engagement to strengthen the publishing house’s online presence. Optimized social media cycle contributing to successful calendar publication while ensuring adherence to quality standards and deadlines. Increased social media reach and engagement by 70% through creation and editing of audiovisual content and strategic graphic designs. Designed and laid out product content using Adobe Suite, Procreate, and Canva, improving visual presentation in social media and print quality of visuals.

Managed and grew the salon’s digital presence by creating engaging visual content such as photography, videos, and graphic designs for social media. Managed digital platforms like Facebook and Instagram, ensuring effective communication with clients and encouraging online interaction. Assisted with appointment scheduling and client management, optimizing customer service and the salon’s workflow. Increased social media engagement through strategic visual content and interactive posts. Improved appointment and client organization, reducing cancellations and optimizing services scheduling. Contributed to growth of the digital community, strengthening customer relationships and attracting new followers.

Provided customer service by responding to inquiries and resolving issues related to online shopping and home delivery services. Tracked orders and assisted customers with use of the digital platform, troubleshooting technical problems. Handled returns and refunds in accordance with company policies and gathered customer feedback and suggestions to improve the service. Enhanced customer experience by reducing order issue resolution times. Contributed to improved digital platform support through clear and effective guidance. Maintained a high level of customer satisfaction by properly applying return and refund policies.