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I am an experienced full stack developer and IT operations analyst with a strong background in software development, cloud infrastructure, and chatbot systems. I enjoy working collaboratively in teams, solving complex problems, and continuously learning new technologies to improve system efficiency and user engagement. My career has spanned financial services and insurance industries, where I have delivered cost-effective solutions and improved customer interaction platforms. I am passionate about leveraging technology to drive impactful outcomes and thrive in dynamic environments.…I am an experienced full stack developer and IT operations analyst with a strong background in software development, cloud infrastructure, and chatbot systems. I enjoy working collaboratively in teams, solving complex problems, and continuously learning new technologies to improve system efficiency and user engagement. My career has spanned financial services and insurance industries, where I have delivered cost-effective solutions and improved customer interaction platforms. I am passionate about leveraging technology to drive impactful outcomes and thrive in dynamic environments.

Edmilson Emmanuel Moura Andrade

Full Stack Developer, Web Developer, Programmer, +2

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I am an experienced full stack developer and IT operations analyst with a strong background in software development, cloud infrastructure, and chatbot systems. I enjoy working collaboratively in teams, solving complex problems, and continuously learning new technologies to improve system efficiency and user engagement. My career has spanned financial services and insurance industries, where I have delivered cost-effective solutions and improved customer interaction platforms. I am passionate about leveraging technology to drive impactful outcomes and thrive in dynamic environments.…I am an experienced full stack developer and IT operations analyst with a strong background in software development, cloud infrastructure, and chatbot systems. I enjoy working collaboratively in teams, solving complex problems, and continuously learning new technologies to improve system efficiency and user engagement. My career has spanned financial services and insurance industries, where I have delivered cost-effective solutions and improved customer interaction platforms. I am passionate about leveraging technology to drive impactful outcomes and thrive in dynamic environments.

Available to hire

I am an experienced full stack developer and IT operations analyst with a strong background in software development, cloud infrastructure, and chatbot systems. I enjoy working collaboratively in teams, solving complex problems, and continuously learning new technologies to improve system efficiency and user engagement.

My career has spanned financial services and insurance industries, where I have delivered cost-effective solutions and improved customer interaction platforms. I am passionate about leveraging technology to drive impactful outcomes and thrive in dynamic environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Information Technology Operations Analyst I at TD Bank

June 1, 2024 - Present

Provided first-level support for hardware, software, and network-related issues in a financial services environment. Achieved resolution of 85% of incidents at first contact, ensuring SLA compliance and service continuity. Documented root causes and escalated critical issues for timely resolution. Contributed to incident triage and logging using ServiceNow.

Warehouse Team Member, Ambassador and Process Guide at Amazon

July 1, 2024 - August 24, 2025

Selected for the Away Team during the launch of YYC4 (Calgary), training and supporting new associates. Achieved 130% production rate in three separate weeks, maintaining quality and customer focus. Provided guidance on standard operating procedures, fostering a culture of safety, efficiency, and team collaboration.

Senior System Development Analyst (full stack) at SulAmérica Seguros

April 30, 2023 - August 24, 2025

Shared expertise and knowledge with colleagues to contribute to team development. Led end-to-end development of a chat system integrating 5 APIs and 3 automated services, increasing chatbot conversation retention rate by 50%. Integrated 6 additional automated services into WhatsApp Chatbot, elevating retention rates to 75%. Performed Redis application vendor switch, resulting in $6,000 CAD annual cost savings.

Software Application Developer (full stack) at IBM

December 31, 2022 - August 24, 2025

Consulted on the development of new web chat and WhatsApp chat services for the Cognitivo project. Promoted to team lead for cognitive development initiatives. Collaborated with cross-functional teams on requirements and architecture design. Developed advanced chat systems with frontends, backends, and integration of multiple APIs, achieving 83% chatbot retention rate. Implemented WhatsApp API integration enabling seamless customer engagement. Led vendor transition for Kafka messaging tool, saving $65,000 CAD annually. Successfully migrated cloud infrastructure to Google Cloud Platform, achieving additional cost savings of $6,000 CAD per year.

Sales Manager at Macro Auto Peças

March 1, 2021 - August 24, 2025

Managed sales operations, driving business growth and customer satisfaction in the automotive parts sector.

Web Developer (Volunteer) at Jet Aircraft Museum

August 1, 2023 - Present

Developed a new responsive website focusing on layout and aesthetics to improve user experience. Implemented Git version control to support effective team collaboration. Integrated a deployment review version to ensure quality and accuracy prior to public release.

Information Technology Operations Analyst I at TD Bank

June 1, 2024 - Present

Provide first-level support for hardware, software, and network-related issues in a financial services environment. Resolve 85% of incidents at first contact, ensuring SLA compliance and service continuity. Document root causes, escalate critical issues, and contribute to incident triage and logging using ServiceNow.

Warehouse Team Member, Ambassador and Process Guide at Amazon

July 31, 2024 - August 24, 2025

Selected for the Away Team during the launch of YYC4 (Calgary), training and supporting new associates. Achieved 130% production rate in three separate weeks, maintaining quality and customer focus. Provided guidance on SOPs, fostering a culture of safety, efficiency, and team collaboration.

Senior System Development Analyst (full stack) at SulAmérica Seguros

April 30, 2023 - August 24, 2025

Actively shared expertise with colleagues, contributing to team development. Led end-to-end development of chat system integrating 5 APIs and 3 auto services, increasing chatbot conversation retention by 50%. Integrated 6 additional automated services into WhatsApp chatbot, boosting retention to 75%. Performed Redis vendor switch, saving $6,000 CAD annually.

Software Application Developer (full stack) at IBM

December 31, 2022 - August 24, 2025

Consulted on development of web chat and WhatsApp chat solutions for SulAmérica Seguros. Promoted to team lead for cognitive development initiatives. Collaborated on requirements and architecture design. Developed chat system with new frontend, backends, and API integrations, achieving 83% chatbot retention. Integrated WhatsApp API enabling multimedia communication. Led Kafka vendor transition saving $65,000 CAD annually and cloud infrastructure migration to GCP saving $6,000 CAD annually.

Sales Manager at Macro Auto Peças

March 1, 2021 - August 24, 2025

Managed sales activities and team operations in the auto parts sector.

Web Developer (Volunteer) at Jet Aircraft Museum

August 1, 2023 - Present

Developed the new website focusing on responsiveness and improved layout. Implemented Git version control for effective team collaboration. Integrated deployed versions for quality assurance before public release.