I am an innovative product designer with over 9 years of experience designing intuitive, user-centered digital experiences across healthcare, SaaS, and e-commerce sectors. I specialize in bridging business goals with user needs through research-led design, rapid prototyping, and scalable design systems. I have a proven track record of delivering high-impact platforms that enhance engagement, streamline workflows, and improve accessibility. I thrive collaborating with cross-functional teams and stakeholders to create impactful digital experiences. My focus is on usability, accessibility, and aligning design with business objectives to deliver measurable results that truly benefit users and organizations.

Margaret Kneipp

I am an innovative product designer with over 9 years of experience designing intuitive, user-centered digital experiences across healthcare, SaaS, and e-commerce sectors. I specialize in bridging business goals with user needs through research-led design, rapid prototyping, and scalable design systems. I have a proven track record of delivering high-impact platforms that enhance engagement, streamline workflows, and improve accessibility. I thrive collaborating with cross-functional teams and stakeholders to create impactful digital experiences. My focus is on usability, accessibility, and aligning design with business objectives to deliver measurable results that truly benefit users and organizations.

Available to hire

I am an innovative product designer with over 9 years of experience designing intuitive, user-centered digital experiences across healthcare, SaaS, and e-commerce sectors. I specialize in bridging business goals with user needs through research-led design, rapid prototyping, and scalable design systems. I have a proven track record of delivering high-impact platforms that enhance engagement, streamline workflows, and improve accessibility.

I thrive collaborating with cross-functional teams and stakeholders to create impactful digital experiences. My focus is on usability, accessibility, and aligning design with business objectives to deliver measurable results that truly benefit users and organizations.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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Work Experience

Product Designer at Coates Group
January 1, 2025 - August 24, 2025
Led end-to-end UX design for Creative Center, Switchboard™, a dynamic CMS powering digital menu boards across 30,000+ QSR stores. Designed scalable workflows for content scheduling, localization, and personalization with templated content systems using smart components for location-specific customization. Partnered with developers to integrate real-time data feeds for personalized promotions. Conducted user research and usability testing with stakeholders including McDonald's global teams. Presented interactive prototypes to clients, gathering feedback to refine UX and align with business goals. Facilitated design walkthroughs and handoffs, ensuring smooth developer implementation.
Senior Product Designer at BIO V8 Clinics
August 1, 2024 - Present
As Senior Product Designer, I play a key role in shaping the future of our digital platform to ensure an intuitive, engaging, and impactful user experience. I designed patient and doctor-facing web apps covering onboarding, telehealth consultations, prescriptions, and repeat ordering. I facilitated stakeholder discovery workshops with medical, operations, and support teams to identify high-impact improvements. I created modular, reusable UI flows to reduce development complexity and speed feature rollouts. I built and maintained a customized Material UI design system to enable consistent, accessible design at scale. I integrated user feedback and analytics tools like Hotjar and Intercom for iterative design improvements. The platform delivered measurable results including a 23% increase in registration completions and 40% of sales originating from repeat prescriptions post-launch.
Research, UX & Web Designer at Harvest Media
November 1, 2020 - August 24, 2025
Shaped and enhanced user experience to ensure functionality and usability across the platform. Wireframed and refined workflows for seamless user interactions. Conducted client interviews and surveys to identify pain points and improve software. Collaborated closely with cross-functional teams using task management and version control tools to ensure efficient workflows. Conducted cross-browser testing and approved releases to maintain platform standards. Translated concepts into user flows, wireframes, and development-ready interface designs. Facilitated B2B sign-ups, onboarding, and client support including user guides for new features. Managed design, maintenance, and updates of the company website aligned with business goals.
UX & App Designer at HarvestThe.Net
November 1, 2020 - August 24, 2025
Combined UX/UI design, client collaboration, and project management to create high-quality digital solutions. Collaborated with clients to understand business objectives and translate them into effective digital products. Documented and communicated client goals internally to ensure alignment. Developed UX-driven designs and optimized user workflows throughout the customer journey. Managed wireframes and workflows to improve project efficiency. Tested and approved releases to maintain usability and performance standards.

Education

Diploma of Website Development at Martin College
January 1, 2015 - January 1, 2016
HSC at Cecil Hills High School
January 1, 2009 - December 31, 2009

Qualifications

The AI-Driven Product Designer Short Course
January 11, 2030 - August 24, 2025
Design Psychology: Master the Art and Science of UX Design Short Course
January 11, 2030 - August 24, 2025

Industry Experience

Healthcare, Software & Internet, Retail, Professional Services, Other