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I am a self-motivated and innovative software engineer with a strong foundation in computer science and software development. I have proven experience in developing scalable, efficient, and secure applications using a variety of programming languages and frameworks. Skilled in data structures and full-stack development, I am passionate about solving challenging problems. I am committed to continuous learning and professional growth in dynamic and fast-paced environments. Currently, I am enhancing my expertise while providing technical support to customers at Virgin Media. Previously, I worked as an Integration Engineer where I developed API solutions and improved system reliability in an Agile environment. I am eager to apply my skills and knowledge to contribute effectively to software development projects.…I am a self-motivated and innovative software engineer with a strong foundation in computer science and software development. I have proven experience in developing scalable, efficient, and secure applications using a variety of programming languages and frameworks. Skilled in data structures and full-stack development, I am passionate about solving challenging problems. I am committed to continuous learning and professional growth in dynamic and fast-paced environments. Currently, I am enhancing my expertise while providing technical support to customers at Virgin Media. Previously, I worked as an Integration Engineer where I developed API solutions and improved system reliability in an Agile environment. I am eager to apply my skills and knowledge to contribute effectively to software development projects.

Kennedy Mwenga

Developer, Programmer, Full Stack Developer, +1

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I am a self-motivated and innovative software engineer with a strong foundation in computer science and software development. I have proven experience in developing scalable, efficient, and secure applications using a variety of programming languages and frameworks. Skilled in data structures and full-stack development, I am passionate about solving challenging problems. I am committed to continuous learning and professional growth in dynamic and fast-paced environments. Currently, I am enhancing my expertise while providing technical support to customers at Virgin Media. Previously, I worked as an Integration Engineer where I developed API solutions and improved system reliability in an Agile environment. I am eager to apply my skills and knowledge to contribute effectively to software development projects.…I am a self-motivated and innovative software engineer with a strong foundation in computer science and software development. I have proven experience in developing scalable, efficient, and secure applications using a variety of programming languages and frameworks. Skilled in data structures and full-stack development, I am passionate about solving challenging problems. I am committed to continuous learning and professional growth in dynamic and fast-paced environments. Currently, I am enhancing my expertise while providing technical support to customers at Virgin Media. Previously, I worked as an Integration Engineer where I developed API solutions and improved system reliability in an Agile environment. I am eager to apply my skills and knowledge to contribute effectively to software development projects.

Available to hire

I am a self-motivated and innovative software engineer with a strong foundation in computer science and software development. I have proven experience in developing scalable, efficient, and secure applications using a variety of programming languages and frameworks. Skilled in data structures and full-stack development, I am passionate about solving challenging problems. I am committed to continuous learning and professional growth in dynamic and fast-paced environments.

Currently, I am enhancing my expertise while providing technical support to customers at Virgin Media. Previously, I worked as an Integration Engineer where I developed API solutions and improved system reliability in an Agile environment. I am eager to apply my skills and knowledge to contribute effectively to software development projects.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Swahili

Fluent

Chinese

Beginner

French

Beginner

Work Experience

Technical Support Agent at Virgin Media

October 1, 2024 - Present

Provide technical, billing, and mobile support to customers in a fast-paced, call center environment, resolving complex queries efficiently. Collaborate with support teams to identify and address systemic issues, enhancing customer satisfaction and operational performance. Consistently achieve performance metrics, including Net Promoter Score (NPS) and cross-selling/upselling targets. Utilize strong communication and analytical skills to handle diverse customer scenarios and ensure effective problem resolution. Conduct administrative tasks related to customer accounts, ensuring accuracy and compliance with company policies. Work in a hybrid environment, balancing remote and in-office responsibilities seamlessly.

Integration Engineer at Bring Global

February 28, 2023 - August 24, 2025

Analyzed complex business requirements and developed API solutions, improving data retrieval efficiency. Conducted Proof of Concept (PoC) demonstrations to illustrate the feasibility of proposed solutions, leading to an increase in stakeholder confidence. Designed, developed, and rigorously validated API solution prototypes, reducing response times and enhancing user satisfaction. Successfully implemented API Gateways by applying best practices, resulting in reduction in response times and an increase in system reliability. Enhanced API security and performance by implementing SSL encryption and adhering to industry best practices, achieving reduction in security incidents. Worked in an Agile/Scrum environment, participating in sprint planning, daily stand-ups, and retrospectives to improve team efficiency and project delivery.