I am a self-motivated and innovative software engineer with a strong foundation in computer science and software development. I have proven experience in developing scalable, efficient, and secure applications using a variety of programming languages and frameworks. Skilled in data structures and full-stack development, I am passionate about solving challenging problems. I am committed to continuous learning and professional growth in dynamic and fast-paced environments. Currently, I am enhancing my expertise while providing technical support to customers at Virgin Media. Previously, I worked as an Integration Engineer where I developed API solutions and improved system reliability in an Agile environment. I am eager to apply my skills and knowledge to contribute effectively to software development projects.

Kennedy Mwenga

I am a self-motivated and innovative software engineer with a strong foundation in computer science and software development. I have proven experience in developing scalable, efficient, and secure applications using a variety of programming languages and frameworks. Skilled in data structures and full-stack development, I am passionate about solving challenging problems. I am committed to continuous learning and professional growth in dynamic and fast-paced environments. Currently, I am enhancing my expertise while providing technical support to customers at Virgin Media. Previously, I worked as an Integration Engineer where I developed API solutions and improved system reliability in an Agile environment. I am eager to apply my skills and knowledge to contribute effectively to software development projects.

Available to hire

I am a self-motivated and innovative software engineer with a strong foundation in computer science and software development. I have proven experience in developing scalable, efficient, and secure applications using a variety of programming languages and frameworks. Skilled in data structures and full-stack development, I am passionate about solving challenging problems. I am committed to continuous learning and professional growth in dynamic and fast-paced environments.

Currently, I am enhancing my expertise while providing technical support to customers at Virgin Media. Previously, I worked as an Integration Engineer where I developed API solutions and improved system reliability in an Agile environment. I am eager to apply my skills and knowledge to contribute effectively to software development projects.

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Experience Level

Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Fluent
Swahili
Fluent
Chinese
Beginner
French
Beginner

Work Experience

Technical Support Agent at Virgin Media
October 1, 2024 - Present
Provide technical, billing, and mobile support to customers in a fast-paced, call center environment, resolving complex queries efficiently. Collaborate with support teams to identify and address systemic issues, enhancing customer satisfaction and operational performance. Consistently achieve performance metrics, including Net Promoter Score (NPS) and cross-selling/upselling targets. Utilize strong communication and analytical skills to handle diverse customer scenarios and ensure effective problem resolution. Conduct administrative tasks related to customer accounts, ensuring accuracy and compliance with company policies. Work in a hybrid environment, balancing remote and in-office responsibilities seamlessly.
Integration Engineer at Bring Global
February 28, 2023 - August 24, 2025
Analyzed complex business requirements and developed API solutions, improving data retrieval efficiency. Conducted Proof of Concept (PoC) demonstrations to illustrate the feasibility of proposed solutions, leading to an increase in stakeholder confidence. Designed, developed, and rigorously validated API solution prototypes, reducing response times and enhancing user satisfaction. Successfully implemented API Gateways by applying best practices, resulting in reduction in response times and an increase in system reliability. Enhanced API security and performance by implementing SSL encryption and adhering to industry best practices, achieving reduction in security incidents. Worked in an Agile/Scrum environment, participating in sprint planning, daily stand-ups, and retrospectives to improve team efficiency and project delivery.

Education

Master of Engineering in Cyber Security at University of Limerick
September 1, 2023 - January 31, 2025
B.Sc. Applied Computer Technology (Software Engineering, Forensics IT & Cybercrime) at United States International University - Africa
September 1, 2018 - September 1, 2022

Qualifications

Agile Project Management; Agile Delivery - Udemy
January 11, 2030 - August 24, 2025
Apache Camel Framework with Spring Boot - Udemy
January 11, 2030 - August 24, 2025
Bash Scripting and Shell Programming - Udemy
January 11, 2030 - August 24, 2025
Linux Administration Bootcamp - Udemy
January 11, 2030 - August 24, 2025
The World of Computing Network - Udemy
January 11, 2030 - August 24, 2025
Time Management Mastery - Udemy
January 11, 2030 - August 24, 2025
WSO2 API Manager Advanced – WSO2
January 11, 2030 - August 24, 2025
Visual Basic.NET Programming - Institute of Advanced Technology (I.A.T)
January 11, 2030 - August 24, 2025

Industry Experience

Telecommunications, Software & Internet, Financial Services, Professional Services

Experience Level

Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate