I am a dedicated marketing professional fluent in both English and Spanish, with a strong background in social media coordination, community management, and account management. I have experience growing and moderating large online communities, developing and executing comprehensive social media strategies, and creating engaging content that drives audience interaction. I thrive in collaborative environments and excel under pressure, leveraging skills such as conflict resolution, time management, and adaptability to achieve results. My passion lies in combining my strong communication skills with technological tools like Microsoft Office, IBM SPSS Statistics, Canva, and Qualtrics to deliver meaningful marketing outcomes. I am eager to continue growing my expertise in social media marketing and community engagement while contributing to organizations that value innovation and connection with their audience.

Emily Gallardo

I am a dedicated marketing professional fluent in both English and Spanish, with a strong background in social media coordination, community management, and account management. I have experience growing and moderating large online communities, developing and executing comprehensive social media strategies, and creating engaging content that drives audience interaction. I thrive in collaborative environments and excel under pressure, leveraging skills such as conflict resolution, time management, and adaptability to achieve results. My passion lies in combining my strong communication skills with technological tools like Microsoft Office, IBM SPSS Statistics, Canva, and Qualtrics to deliver meaningful marketing outcomes. I am eager to continue growing my expertise in social media marketing and community engagement while contributing to organizations that value innovation and connection with their audience.

Available to hire

I am a dedicated marketing professional fluent in both English and Spanish, with a strong background in social media coordination, community management, and account management. I have experience growing and moderating large online communities, developing and executing comprehensive social media strategies, and creating engaging content that drives audience interaction. I thrive in collaborative environments and excel under pressure, leveraging skills such as conflict resolution, time management, and adaptability to achieve results.

My passion lies in combining my strong communication skills with technological tools like Microsoft Office, IBM SPSS Statistics, Canva, and Qualtrics to deliver meaningful marketing outcomes. I am eager to continue growing my expertise in social media marketing and community engagement while contributing to organizations that value innovation and connection with their audience.

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Language

English
Fluent
Spanish; Castilian
Fluent

Work Experience

Community Aid Moderator at NetEase, Inc.
April 1, 2024 - Present
Moderated and helped grow the company online community from 300,000 to 4 million members. Monitored comments, messages, and inquiries to ensure alignment with company values, views, and voice. Managed large amounts of negative reactions triggered by unexpected changes.
Social Media Coordinator at Agency 241
May 1, 2025 - August 25, 2025
Developed and executed comprehensive social media strategies aligned with clients' goals. Planned and scheduled content across social media platforms maintaining a consistent posting schedule. Used latest social media trends and trending topics to optimize content and posting times.
Account Manager at Golden Empire Accounting & Tax
December 1, 2024 - August 25, 2025
Created graphics for Instagram stories and posts using Canva. Assembled a newsletter and supported the creation of a sign-up link. Increased average engagement per post by more than 200% through engaging graphic design.
Social Media Coordinator at Agency 241
May 1, 2023 - August 25, 2025
Tracked KPIs and measured growth using Excel. Collaborated with a team of 4 to create, manage, and post to client social media pages. Professionally responded to comments, direct messages, and emails.

Education

Bachelor of Science in Marketing at CSU, Long Beach
January 11, 2030 - May 1, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Financial Services, Software & Internet, Retail