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I am a multilingual and results-driven professional fluent in English, Spanish, and Portuguese. With a strong background in customer service, administration, and digital marketing, I excel at managing complex workflows and supporting high-level stakeholders in both public and private sectors. I bring a strategic mindset, strong interpersonal skills, and a keen eye for problem-solving to every role I undertake. In addition to my administrative expertise, I offer proven skills in social media management, content creation, and online visibility strategies tailored for service-based businesses. I am proficient in Microsoft Office and adapt quickly to platforms such as Salesforce, 1Link, Kerridge, and Canva, equipping me to support both operational and digital growth objectives effectively.…I am a multilingual and results-driven professional fluent in English, Spanish, and Portuguese. With a strong background in customer service, administration, and digital marketing, I excel at managing complex workflows and supporting high-level stakeholders in both public and private sectors. I bring a strategic mindset, strong interpersonal skills, and a keen eye for problem-solving to every role I undertake. In addition to my administrative expertise, I offer proven skills in social media management, content creation, and online visibility strategies tailored for service-based businesses. I am proficient in Microsoft Office and adapt quickly to platforms such as Salesforce, 1Link, Kerridge, and Canva, equipping me to support both operational and digital growth objectives effectively.

Amanda Santos

Social Media Manager, Content Creator, Marketing Strategist

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I am a multilingual and results-driven professional fluent in English, Spanish, and Portuguese. With a strong background in customer service, administration, and digital marketing, I excel at managing complex workflows and supporting high-level stakeholders in both public and private sectors. I bring a strategic mindset, strong interpersonal skills, and a keen eye for problem-solving to every role I undertake. In addition to my administrative expertise, I offer proven skills in social media management, content creation, and online visibility strategies tailored for service-based businesses. I am proficient in Microsoft Office and adapt quickly to platforms such as Salesforce, 1Link, Kerridge, and Canva, equipping me to support both operational and digital growth objectives effectively.…I am a multilingual and results-driven professional fluent in English, Spanish, and Portuguese. With a strong background in customer service, administration, and digital marketing, I excel at managing complex workflows and supporting high-level stakeholders in both public and private sectors. I bring a strategic mindset, strong interpersonal skills, and a keen eye for problem-solving to every role I undertake. In addition to my administrative expertise, I offer proven skills in social media management, content creation, and online visibility strategies tailored for service-based businesses. I am proficient in Microsoft Office and adapt quickly to platforms such as Salesforce, 1Link, Kerridge, and Canva, equipping me to support both operational and digital growth objectives effectively.

Available to hire

I am a multilingual and results-driven professional fluent in English, Spanish, and Portuguese. With a strong background in customer service, administration, and digital marketing, I excel at managing complex workflows and supporting high-level stakeholders in both public and private sectors. I bring a strategic mindset, strong interpersonal skills, and a keen eye for problem-solving to every role I undertake.

In addition to my administrative expertise, I offer proven skills in social media management, content creation, and online visibility strategies tailored for service-based businesses. I am proficient in Microsoft Office and adapt quickly to platforms such as Salesforce, 1Link, Kerridge, and Canva, equipping me to support both operational and digital growth objectives effectively.

Skills

Microsoft Office

Social Media Design

CRM

Experience Level

Microsoft Office

Expert

Social Media Design

Expert

CRM

Intermediate

Language

English

Fluent

Spanish; Castilian

Fluent

Portuguese

Fluent

Work Experience

Portfolio Manager at Commercial Services Group (Procurement Services)

April 1, 2025 - Present

Supporting procurement and contract strategy across several public sector accounts. Liaising with internal and external stakeholders, monitoring contract performance, ensuring compliance, and supporting the development of cost-saving initiatives. Role emphasizes communication, contract coordination, and strategic management skills.

Freelance Social Media Manager (Part-time) at Self-employed

March 1, 2023 - Present

Providing freelance social media management services to small business owners and professionals. Creating and scheduling strategic content, tracking performance, and implementing marketing techniques to increase online visibility. Focused on Instagram, content design via Canva, and result-driven growth campaigns tailored for service-based businesses.

Service Reservations Advisor at Sytner Mercedes-Benz (Swindon)

April 1, 2025 - August 25, 2025

Managed service bookings, MOTs, and repairs for customers. Liaised with dealerships and clients to ensure efficient service scheduling and handled customer retention strategies through proactive communication. Managed diaries and ensured workshop efficiency.

Office Administration Manager at Southwest Garage (Swindon)

May 1, 2021 - August 25, 2025

Oversaw administrative operations including invoicing and accounts receivable, managed customer relations and workshop coordination, and handled parts ordering and procurement. Responsible for hiring and interviewing new staff while maintaining strong supplier and client relationships.

Communication Specialist at Navex Global (Chippenham)

August 1, 2020 - August 25, 2025

Handled inbound customer inquiries and provided solutions. Prepared reports in English, Spanish, and Portuguese, and translated reports between these languages for internal and external use. Provided administrative support for compliance-related matters.

Personal Protection Advisor at Owl Financial (Swindon)

January 1, 2021 - August 25, 2025

Acquired and retained clients for personal protection insurance. Created tailored insurance solutions based on client needs, managed communications with clients and insurance providers, generated quotes and finalized sales contracts.