Available to hire
I am Rayner Durand, a results-driven IT professional with over 6 years of experience in web development, Jira administration, and systems management. I have designed, developed, and maintained web applications, and configured Jira environments to optimize business processes. I’m proficient at automating tasks, supporting cross-functional teams, and delivering data-driven solutions that improve operational performance.
I excel at turning data into actionable insights using Python, Power BI, and SQL, and I thrive in collaborative environments that drive business objectives. Based in Lisbon, Portugal, I value clear communication, rapid learning, and a proactive approach to solving complex technology challenges.
Skills
Experience Level
Language
English
Fluent
Spanish; Castilian
Fluent
Portuguese
Fluent
Work Experience
System & Jira Administrator at EVA Global
January 1, 2024 - August 26, 2025Managed Atlassian Cloud (Jira) environments, including user administration, workflow customization, and permission schemes to support agile project management. Provided IT support for networking, computing, and phone systems ensuring high availability and security. Automated reporting processes using Python, reducing report generation time and increasing data accuracy. Developed interactive dashboards in Power BI to monitor key operational metrics and collaborated with cross-functional teams to implement process improvements supporting business objectives.
IT Consultant & Web Administrator at Refrigeración Barbosa, C.A.
January 1, 2015 - PresentDelivered IT support for network and computer systems, troubleshooting hardware and software issues. Administered and maintained company websites using CMS platforms and custom web development. Automated business reporting with Python, streamlining data workflows. Built Power BI dashboards to visualize KPIs and support management decisions. Collaborated closely with teams to analyze customer data and implement retention strategies.
IT Technician & Web Administrator at Ozono, Lda
January 1, 2019 - PresentProvided IT support and web administration, including CMS management and web programming. Executed SQL queries for data extraction and manipulation to support business analytics. Created Excel reports and Tableau visualizations to track and present key performance indicators.
System Analyst & IT Support at Teltech, C.A.
January 1, 2010 - PresentProgrammed and configured Cisco equipment (CCNA level). Installed and maintained fiber optic networks. Delivered IT support for computing and networking solutions.
Internal Sales Engineer at GPM Instrumentación y Control
January 1, 2015 - August 26, 2025Managed technical sales, project coordination, and cost analysis for industrial solutions.
Logistics Support at Incenter – PDVSA
January 1, 2011 - August 26, 2025Oversaw materials management and provided IT support for plant operations.
System & Jira Administrator at EVA Global
January 1, 2024 - September 1, 2025Managed Atlassian Cloud (Jira) environments, including user administration, workflow customization, and permission schemes to support agile project management. Provided IT support for networking, computing, and phone systems ensuring high availability and security. Automated reporting processes using Python, reducing report generation time and increasing data accuracy. Developed interactive dashboards in Power BI to monitor key operational metrics, driving data-informed decision-making. Collaborated with cross-functional teams to implement process improvements and support business objectives.
IT Consultant & Web Administrator at Refrigeración Barbosa, C.A.
January 1, 2015 - PresentDelivered IT support for network and computer systems, troubleshooting hardware and software issues. Administered and maintained company websites using CMS platforms and custom web development. Automated business reporting with Python, streamlining data workflows. Built Power BI dashboards to visualize KPIs and support management decisions. Worked closely with teams to analyze customer data and implement retention strategies.
IT Technician & Web Administrator at Ozono, Lda
January 1, 2019 - PresentProvided IT support and web administration, including CMS management and web programming. Executed SQL queries for data extraction and manipulation to support business analytics. Created Excel reports and Tableau visualizations to track and present key performance indicators.
System Analyst & IT Support at Teltech, C.A.
January 1, 2010 - PresentProgrammed and configured Cisco equipment at the CCNA level. Installed and maintained fiber optic networks. Delivered IT support for computing and networking solutions.
Internal Sales Engineer at GPM Instrumentación y Control
January 1, 2015 - September 1, 2025Managed technical sales, project coordination, and cost analysis for industrial solutions.
Logistics Support at Incenter – PDVSA
January 1, 2011 - September 1, 2025Oversaw materials management and provided IT support for plant operations.
System & Jira Administrator at EVA Global
January 1, 2024 - September 9, 2025Managed Atlassian Cloud (Jira) environments, including user administration, workflow customization, and permission schemes to support agile project management. Provided IT support for networking, computing, and phone systems, ensuring high availability and security. Automated reporting processes using Python, and developed interactive Power BI dashboards to monitor key operational metrics, driving data-driven decision-making. Collaborated with cross-functional teams to implement process improvements aligned with business objectives.
IT Consultant & Web Administrator at Refrigeración Barbosa, C.A.
January 1, 2015 - PresentDelivered IT support for network and computer systems, troubleshooting hardware and software issues. Administered and maintained company websites using CMS platforms and custom web development. Automated business reporting with Python, streamlining data workflows. Built Power BI dashboards to visualize KPIs and support management decisions. Worked closely with teams to analyze customer data and implement retention strategies.
IT Technician & Web Administrator at Ozono, Lda
January 1, 2019 - PresentProvided IT support and web administration, including CMS management and web programming. Executed SQL queries for data extraction and manipulation to support business analytics. Created Excel reports and Tableau visualizations to track and present key performance indicators.
System Analyst & IT Support at Teltech, C.A.
January 1, 2010 - PresentProgrammed and configured Cisco equipment (CCNA level). Installed and maintained fiber optic networks. Delivered IT support for computing and networking solutions.
Internal Sales Engineer at GPM Instrumentación y Control
January 1, 2015 - September 9, 2025Managed technical sales, project coordination, and cost analysis for industrial solutions.
Logistics Support at Incenter – PDVSA
January 1, 2011 - September 9, 2025Oversaw materials management and provided IT support for plant operations.
System & Jira Administrator at EVA Global
January 1, 2024 - September 9, 2025Managed Atlassian Cloud (Jira) environments, including user administration, workflow customization, and permission schemes to support agile project management. Provided IT support for networking, computing, and phone systems, ensuring high availability and security. Automated reporting processes using Python, reducing report generation time and increasing data accuracy. Developed interactive Power BI dashboards to monitor key operational metrics, driving data-informed decision-making. Collaborated with cross-functional teams to implement process improvements and support business objectives.
IT Consultant & Web Administrator at Refrigeración Barbosa, C.A.
January 1, 2015 - PresentDelivered IT support for network and computer systems, troubleshooting hardware and software issues. Administered and maintained company websites using CMS platforms and custom web development. Automated business reporting with Python, streamlining data workflows. Built Power BI dashboards to visualize KPIs and support management decisions. Worked closely with teams to analyze customer data and implement retention strategies.
IT Technician & Web Administrator at Ozono, Lda
January 1, 2019 - PresentIT support and web administration, including CMS management and web programming. Executed SQL queries for data extraction and manipulation to support business analytics. Created Excel reports and Tableau visualizations to track and present key performance indicators.
System Analyst & IT Support at Teltech, C.A.
January 1, 2010 - PresentProgrammed and configured Cisco equipment (CCNA level). Installed and maintained fiber optic networks. Delivered IT support for computing and networking solutions.
Internal Sales Engineer at GPM Instrumentación y Control
January 1, 2015 - September 9, 2025Managed technical sales, project coordination, and cost analysis for industrial solutions.
Logistics Support at Incenter – PDVSA
January 1, 2011 - September 9, 2025Oversaw materials management and provided IT support for plant operations.
Education
Bachelor of Science in Electronic Engineering at Universidad Nacional Experimental Politécnica “Antonio José de Sucre” (UNEXPO)
January 1, 2003 - January 1, 2009Bachelor of Science in Electronic Engineering at Universidad Nacional Experimental Politécnica “Antonio José de Sucre” (UNEXPO)
January 1, 2003 - January 1, 2009Bachelor of Science in Electronic Engineering at Universidad Nacional Experimental Politécnica 'Antonio José de Sucre' (UNEXPO), Venezuela
January 1, 2003 - January 1, 2009Bachelor of Science in Electronic Engineering at Universidad Nacional Experimental Politécnica “Antonio José de Sucre” (UNEXPO), Venezuela
January 1, 2003 - January 1, 2009Qualifications
Industry Experience
Computers & Electronics, Professional Services, Software & Internet, Manufacturing, Energy & Utilities
Skills
Experience Level
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