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I'm a motivated professional with experience in business analysis and customer support, seeking to transition into web development. I bring strong problem-solving skills, client-focused communication, and a passion for coding to contribute to innovative and user-friendly digital solutions. I have recently completed a Bachelor's degree in Computer Science and am eager to apply and expand my web development skills in a practical, hands-on role. I'm enthusiastic about joining a supportive and innovative team where I can learn, contribute, and help make an impact.…I'm a motivated professional with experience in business analysis and customer support, seeking to transition into web development. I bring strong problem-solving skills, client-focused communication, and a passion for coding to contribute to innovative and user-friendly digital solutions. I have recently completed a Bachelor's degree in Computer Science and am eager to apply and expand my web development skills in a practical, hands-on role. I'm enthusiastic about joining a supportive and innovative team where I can learn, contribute, and help make an impact.

Richard Liepa

Web Developer, Programmer, Full Stack Developer

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I'm a motivated professional with experience in business analysis and customer support, seeking to transition into web development. I bring strong problem-solving skills, client-focused communication, and a passion for coding to contribute to innovative and user-friendly digital solutions. I have recently completed a Bachelor's degree in Computer Science and am eager to apply and expand my web development skills in a practical, hands-on role. I'm enthusiastic about joining a supportive and innovative team where I can learn, contribute, and help make an impact.…I'm a motivated professional with experience in business analysis and customer support, seeking to transition into web development. I bring strong problem-solving skills, client-focused communication, and a passion for coding to contribute to innovative and user-friendly digital solutions. I have recently completed a Bachelor's degree in Computer Science and am eager to apply and expand my web development skills in a practical, hands-on role. I'm enthusiastic about joining a supportive and innovative team where I can learn, contribute, and help make an impact.

Available to hire

I’m a motivated professional with experience in business analysis and customer support, seeking to transition into web development. I bring strong problem-solving skills, client-focused communication, and a passion for coding to contribute to innovative and user-friendly digital solutions.

I have recently completed a Bachelor’s degree in Computer Science and am eager to apply and expand my web development skills in a practical, hands-on role. I’m enthusiastic about joining a supportive and innovative team where I can learn, contribute, and help make an impact.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Latvian

Advanced

Russian

Advanced

Work Experience

Business Analyst at NetCracker

January 1, 2024 - August 26, 2025

Acted as a bridge between customer requirements and the IT team, translating business needs into technical documentation and ensuring seamless communication. Participated in scope discussions and created Jira tickets for necessary adjustments. Worked with GraphQL to structure and retrieve data efficiently, ensuring objects and their properties were correctly defined and queried according to business needs. Collaborated with the IT team to design and implement software solutions, improving workflow and efficiency. Conducted data analysis to enhance company performance and support decision-making.

Customer Service Representative at Allnex

January 1, 2024 - Present

Managed a portfolio of customers, overseeing end-to-end order fulfillment to ensure timely and accurate delivery. Processed, monitored, and maintained orders in SAP, proactively identifying and resolving potential delays. Built and nurtured strong customer relationships, acting as the primary contact for inquiries, updates, and escalations. Generated and analyzed order tracking reports in Excel, providing real-time updates and enabling data-driven decisions. Conducted month-end stock reconciliation, ensuring accurate consignment inventory tracking and reporting. Collaborated with sales teams to maximize product visibility, support sales, and improve customer satisfaction. Participated in cross-functional meetings, sharing insights and best practices to improve service delivery across teams. Trained new hires, boosting team productivity and improving service efficiency. Enhanced customer satisfaction by effectively handling complaints, providing timely solutions, and offering detailed p