Carlos Chavez

Led international RPA development team, mentoring in Automation Anywhere, UiPath, Power Automate, and Azure AI. Coordinated User Acceptance Testing and process improvements enhancing global collaboration and delivery. Directed Center of Excellence adoption for RPA, establishing best coding practices and global process standardization. Developed strategic business cases delivering 40% ROI increase and improving customer response times. Led OTTO project automating purchase orders processing, saving 22,000+ hours annually, and pioneered 'chemi' chatbot for service desk support using Power Virtual Agents and Power Automate.

Redesigned and optimized legal workflows with detailed stakeholder mapping and process documentation. Led migration from Automation Anywhere 360 to Microsoft Power Automate. Designed AI-powered solutions for case document classification and legal research, reducing lawyer consultation times by 35%. Spearheaded automation initiatives improving productivity by 30% leveraging Azure Cognitive Services and Microsoft Power Platform. Collaborated with legal, IT, and compliance teams to ensure security and audit standards compliance. Mentored colleagues in botathons and proof of concept development, promoting adoption of emerging technologies in legal practice.

Translated business requirements into customized RPA solutions collaborating with sales teams and clients. Co-developed Microsoft Power Platform and Azure automation solutions generating over $1M in sales. Designed scalable RPA solutions using UiPath and Automation Anywhere. Implemented AI-powered chatbots integrating BotMaker and Power Virtual Agent. Identified high-value automation scenarios and enhanced sales team performance through technical support and RPA training, contributing to a 25% sales increase.