I am an experienced Web Specialist with a strong background in higher education. I have demonstrated expertise in market research, employee training, customer experience, organizational development, project management, budgeting, procurement, and website building. I hold a Master of Science in Technology Training and Development from Eastern Illinois University and have a solid foundation in both technical and communication skills. Throughout my career, I have managed projects end-to-end, developed and maintained websites, provided IT technical and administrative support, and trained clients on web and social media management. I'm passionate about combining my technical skills with my ability to deliver engaging, organized, and efficient solutions that empower clients and organizations to succeed in their digital strategies.

Tracy Hall

I am an experienced Web Specialist with a strong background in higher education. I have demonstrated expertise in market research, employee training, customer experience, organizational development, project management, budgeting, procurement, and website building. I hold a Master of Science in Technology Training and Development from Eastern Illinois University and have a solid foundation in both technical and communication skills. Throughout my career, I have managed projects end-to-end, developed and maintained websites, provided IT technical and administrative support, and trained clients on web and social media management. I'm passionate about combining my technical skills with my ability to deliver engaging, organized, and efficient solutions that empower clients and organizations to succeed in their digital strategies.

Available to hire

I am an experienced Web Specialist with a strong background in higher education. I have demonstrated expertise in market research, employee training, customer experience, organizational development, project management, budgeting, procurement, and website building. I hold a Master of Science in Technology Training and Development from Eastern Illinois University and have a solid foundation in both technical and communication skills.

Throughout my career, I have managed projects end-to-end, developed and maintained websites, provided IT technical and administrative support, and trained clients on web and social media management. I’m passionate about combining my technical skills with my ability to deliver engaging, organized, and efficient solutions that empower clients and organizations to succeed in their digital strategies.

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Work Experience

Instructor, Digital Media Project Management at Eastern Illinois University
December 31, 2024 - August 28, 2025
Prepared lessons, instructed students, and graded papers and assignments in Digital Media Project Management course.
IT Technical Support and Administrative Support at Eastern Illinois University
January 1, 2016 - Present
Built and maintained university websites, ran administrative operations for Marketing Director and Vice-President of Enrollment Management. Developed training guides and videos, conducted training sessions, wrote web standards guide. Provided comprehensive administrative support including budget oversight, human resources, purchasing, and event management. Achieved an average of 25% budget savings annually.
Project Manager at Eastern Illinois University
December 31, 2016 - August 28, 2025
Developed, recommended, and implemented project management procedures for creating and maintaining timely delivery of all projects. Prepared and executed bids for print materials, handled budget monitoring, staff updates, ordering necessary supplies, and maintaining a balanced budget.
Owner at The Stitching Studio
December 31, 2018 - August 28, 2025
Owned and operated an alterations and custom sewing shop. Conceptualized and developed original textile patterns, managed all financial processes including taxes and paperwork, and increased sales through exceptional customer service and appealing product displays at vendor fairs.
One to One Teaching Assistant at Humboldt Treatment and Learning Center
May 31, 2007 - August 28, 2025
Provided individualized support to students with behavioral and learning disabilities. Created lessons and collaborated on Individualized Education Plans, created training for paraprofessionals, managed logistics and safety, and monitored student progress.
Traveling Key, Floor Sets at Bath and Body Works
August 31, 2006 - August 28, 2025
Traveled to district stores to cover management needs during understaffing. Oversaw employee customer service goals, assisted with seasonal store decor changes, handled store opening and closing, financial record conciliation, and trained new employees.
Front of House Key, Bartender, Wait Staff at Outback Steakhouse
August 31, 2000 - August 28, 2025
Managed front of restaurant during key employee nights ensuring wait times, table turns, and customer service quality. Oversaw employee goals, optimized restaurant profit, maintained bar inventory, prepared beverages, enforced liquor laws, and participated in grand opening.
Assistant Manager at Maurices
December 31, 2000 - August 28, 2025
Trained new employees, managed sales and floor sets, handled transactions and banking, inventory, and loss prevention.
Sales Associate at Maurices
December 30, 1991 - August 27, 2025
Handled customer sales, changed floor sets, assisted customers, and conducted transactions responsibly.
Freelance Web Designer at Stinky Designs, LLC
July 16, 2024 - Present
Manage project from start to finish. Client intake, design site, present initial layout, prepare price lists, quotes and contracts. Perform updates to design, launch site. Train client on how to update, manage social media.

Education

M.S. at Eastern Illinois University
January 11, 2030 - December 1, 2006
B.A. at Eastern Illinois University
January 11, 2030 - May 1, 2005

Qualifications

Certification in Workforce Improvement
January 11, 2030 - August 28, 2025

Industry Experience

Education, Retail, Professional Services, Other
    uniE621 Naragon Arts
    webdesigner ecommerce squarespace artgallery
    uniE621 Stinky Designs Company site
    graphicdesigner branding logo webdesigner wordpress elementor wpbakery