Available to hire
I am a results-driven social media marketing professional with a refined ability to elevate brand experiences and achieve measurable outcomes through strategic insight and innovative execution. I excel at turning creative ideas into data-driven campaigns that drive engagement and growth across digital platforms.
I thrive in dynamic environments, combining precision with adaptability to navigate challenges and deliver outstanding results. My approach blends creativity with analytics to build meaningful brand narratives and measurable media relations outcomes.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Work Experience
Customer and Sales Representative at JD
June 1, 2025 - PresentManaged customer orders by accurately inputting details to colleagues in the stock room, enhancing communication and efficiency. Cultivated authentic client connections, improving customer experience through years of sales expertise. Maintained store security and vigilance to prevent suspicious activity, sharpening attention to detail. Promoted team cohesion through active communication and support. Ensured store presentation and product standards were consistently maintained, improving overall store layout and aesthetics. Leveraged modern tools to optimize processes and interaction.
Social Media Coordinator at Kingdom Ambassador Centre (KAC)
April 1, 2025 - PresentResponsible for content creation and editing video footage, diversifying creative approaches and enhancing communication skills. Built confidence in conflict management within the team. Assisted with event coordination such as weddings, concerts, and graduations, requiring teamwork and reliability to meet deadlines and complete tasks.
Back of House Coordinator at Pizza Hut
May 1, 2025 - August 26, 2025Ensured compliance with HACCP guidelines to maintain food safety and hygiene. Fostered team collaboration between front and back of house to provide smooth and enjoyable service. Motivated and supported team members to maintain high operational standards and resolve conflicts, creating a better working environment.
Customer Engagement Representative at Five Guys
January 1, 2024 - August 26, 2025Delivered exceptional customer service in a fast-paced environment, achieving retention rates above 95%. Identified and maximized upselling opportunities, increasing sales revenue by tailoring recommendations. Provided operational leadership during peak hours, reducing wait times by 30%. Mentored new employees to uphold service and operational standards, demonstrating adaptability and teamwork under pressure.
Customer Engagement and Sales Specialist at Morrisons Supermarket
July 1, 2021 - August 26, 2025Increased average transaction values by 15% through personalized sales strategies aligned with customer needs. Collaborated with marketing teams to enhance promotional strategies resulting in a 7% revenue uplift. Improved team communication and customer satisfaction scores by 12% through regular meetings and clear communication processes.
Food Coordinator and Customer Specialist at Nando’s
March 1, 2019 - August 26, 2025Managed time effectively to ensure timely food service during busy periods. Maintained calm under pressure and promoted teamwork to uphold business standards. Increased customer satisfaction by monitoring kitchen speed and engaging customers to maintain a positive atmosphere.
Customer and Sales Representative at JD
June 1, 2025 - PresentResponsible for precisely placing customer orders and ensuring efficient communication with stock room colleagues, enhancing communication skills and perseverance. Built authentic connections to improve customer experience. Occasionally ensured store security, enhancing attention to detail. Promoted team cohesion and maintained store standards through regular engagement and observation. Leveraged modern tools to optimize processes and interactions.
Social Media Coordinator at Kingdom Ambassador Centre (KAC)
April 1, 2025 - PresentResponsible for content creation, editing footage, and managing creative control. Improved communication skills and conflict resolution within the team. Assisted in events such as weddings, concerts, and graduations, requiring reliability and teamwork with strict deadlines.
Back of House Coordinator at Pizza Hut
May 1, 2025 - August 26, 2025Ensured food safety and hygiene by following HACCP guidelines. Collaborated closely with front and back of house staff to deliver smooth service. Motivated team members to maintain high standards and resolve conflicts, creating a better working environment.
Customer Engagement Representative at Five Guys
January 1, 2024 - August 26, 2025Delivered exceptional service in a fast-paced environment with a retention rate above 95%. Increased sales through upselling and tailored recommendations. Improved workflows to reduce wait times by 30% during peak hours. Supported team training and mentored new employees. Adapted to evolving priorities while maintaining focus under pressure.
Customer Engagement and Sales Specialist at Morrisons Supermarket
July 1, 2021 - August 26, 2025Increased average transaction values by 15% through personalized sales strategies and customer engagement. Collaborated on marketing campaigns to achieve a 7% revenue uplift through social media. Improved team communication and customer satisfaction scores by 12% through regular meetings and clear processes.
Food Coordinator and Customer Specialist at Nando’s
March 1, 2019 - August 26, 2025Managed time effectively to serve food promptly during busy periods. Maintained composure under pressure to uphold business standards. Engaged with customers to ensure satisfaction and maintained a positive atmosphere.
Social Media Team Member at KAC
April 1, 2025 - PresentDeveloped innovative content strategies across TikTok, Instagram, and YouTube, increasing engagement by 80%. Analyzed platform algorithms and performance metrics to optimize strategy. Implemented editing techniques and creative concepts to revitalise pages, using a human-centric approach to boost audience engagement. Managed weekly posting schedules across Meta and TikTok, expanding reach and converting viewers to followers.
Marketing and Sales Representative at JD
June 1, 2025 - PresentExecuted creative visual merchandising strategies to increase store visibility and attract customers. Accurately processed customer orders, improving efficiency and reducing waiting times.
Customer Engagement and Sales Specialist
November 1, 2023 - January 1, 2024Increased average transaction values by 15% through personalised sales strategies; collaborated with marketing to align promotions with customer insights, contributing to a 7% revenue uplift; improved team communication and responsiveness, increasing customer satisfaction scores by 12%.
Education
Bachelor of Arts (Hons) in Global Hospitality Management at Birmingham City University
September 1, 2021 - July 1, 2024BTEC Business (A*), Health & Social Care (A), Sociology (C) at St. Crispin’s Sixth Form
September 1, 2018 - June 1, 2020GCSEs including Mathematics & English at St. Crispin’s Secondary School
September 1, 2013 - July 1, 2018Bachelor of Arts (Hons) in Global Hospitality Management at Birmingham City University
September 1, 2021 - July 1, 2024BTEC Business (A*), Health & Social Care (A), Sociology (C) at St. Crispin’s Sixth Form
September 1, 2018 - June 1, 2020GCSEs including Mathematics & English at St. Crispin’s Secondary School
September 1, 2013 - July 1, 2018Bachelor of Arts (Hons) in Global Hospitality Manager at Birmingham City University
September 1, 2021 - July 1, 2024A Levels (BTEC Business, Health & Social Care, Sociology) at St Crispin's Sixth Form
September 1, 2018 - June 1, 2020Qualifications
Industry Experience
Retail, Travel & Hospitality, Media & Entertainment, Consumer Goods, Non-Profit Organization
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
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