Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a UX Designer and Researcher with over 6 years of experience shaping end-to-end digital products across AI, B2B SaaS, and enterprise tools. I am passionate about uncovering insights that give products their competitive edge and translating them into intuitive, high-impact designs. My work consistently drives adoption, reduces churn, and increases efficiency. I have a proven record of delivering measurable ROI by simplifying complex systems into clear, user-focused experiences. I seek roles where I can combine design craft and research strategy to create products that delight users and deliver business results.…I am a UX Designer and Researcher with over 6 years of experience shaping end-to-end digital products across AI, B2B SaaS, and enterprise tools. I am passionate about uncovering insights that give products their competitive edge and translating them into intuitive, high-impact designs. My work consistently drives adoption, reduces churn, and increases efficiency. I have a proven record of delivering measurable ROI by simplifying complex systems into clear, user-focused experiences. I seek roles where I can combine design craft and research strategy to create products that delight users and deliver business results.

Alexis Knyga

UX Designer, Product Designer, AI Strategy Consultant, +1





I am a UX Designer and Researcher with over 6 years of experience shaping end-to-end digital products across AI, B2B SaaS, and enterprise tools. I am passionate about uncovering insights that give products their competitive edge and translating them into intuitive, high-impact designs. My work consistently drives adoption, reduces churn, and increases efficiency. I have a proven record of delivering measurable ROI by simplifying complex systems into clear, user-focused experiences. I seek roles where I can combine design craft and research strategy to create products that delight users and deliver business results.…I am a UX Designer and Researcher with over 6 years of experience shaping end-to-end digital products across AI, B2B SaaS, and enterprise tools. I am passionate about uncovering insights that give products their competitive edge and translating them into intuitive, high-impact designs. My work consistently drives adoption, reduces churn, and increases efficiency. I have a proven record of delivering measurable ROI by simplifying complex systems into clear, user-focused experiences. I seek roles where I can combine design craft and research strategy to create products that delight users and deliver business results.

Available to hire

I am a UX Designer and Researcher with over 6 years of experience shaping end-to-end digital products across AI, B2B SaaS, and enterprise tools. I am passionate about uncovering insights that give products their competitive edge and translating them into intuitive, high-impact designs. My work consistently drives adoption, reduces churn, and increases efficiency.

I have a proven record of delivering measurable ROI by simplifying complex systems into clear, user-focused experiences. I seek roles where I can combine design craft and research strategy to create products that delight users and deliver business results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Beginner

Work Experience

Independent UX & Systems Consultant at Various Early Stage Companies, The Alignment Lab

August 1, 2024 - Present

Supported early and growth-stage startups in AI, SaaS, and service operations on product-market alignment, user-centered system design, and internal tool optimization. Owned end-to-end design for client-facing platforms from user flows and wireframes to high-fidelity designs and launch QA, delivering intuitive, scalable UX for founders. Provided UX research and product strategy consulting, delivering actionable insight reports and product recommendations to guide roadmap prioritization and MVP definition. Designed AI-enhanced internal tools and co-pilots in Figma to optimize workflows, reduce friction, and support real-time decision-making for early-stage SaaS teams.

Senior Product Designer (UX & Research) at Enterprise Customer Support AI Tools, Sutherland

July 31, 2024 - August 26, 2025

Led design of scalable AI-powered support tools used by 5,000+ customer support agents across multiple Fortune 500 accounts. Aligned workflows with real agent behavior, reduced operational friction, and designed decision-support experiences in a high-pressure service environment. Conducted generative research, contextual inquiries, and service blueprinting to map workflows uncover inefficiencies and inform design strategy. Designed high-fidelity prototypes optimizing data presentation and interaction flows, increasing task efficiency by 15% and reducing user error across global teams. Drove cross-functional alignment with engineering and ops through annotated wireframes, UX flow maps, and MVP scoping documents ensuring launch feasibility.

Lead Product Designer at Pipeline Project Management SaaS, Pigtracks

August 31, 2023 - August 26, 2025

Led UX for MVP and streamlined field workflows related to data input, report generation, and regulatory alignment for a hydrostatic pipeline testing platform used by 40+ field teams in oil & gas. Owned complete UX redesign of mobile-first pipeline testing platform, reducing reporting time by 35%. Led field research with engineers to understand environmental constraints and translated findings into intuitive offline-compatible designs. Created responsive, modular designs enabling seamless online/offline functionality and compliance-ready workflows for 100+ field engineers. Collaborated with a 4-person dev team to refine edge-case handling, QA usability, and UI fidelity across multiple environments.

UX/Product Designer at B2B Workflow & Data Collection, Form Assembly

September 30, 2022 - August 26, 2025

Owned end-to-end redesign of key workflows in a complex B2B SaaS platform servicing 10,000+ users. Improved feature adoption by 47% and trial retention by 18%. Led full discovery-to-delivery process including user interviews, behavior mapping, data analysis, and prototype development. Built mobile-first logic and responsive flows for field data collection tools, enhancing onboarding and sales usability.

UX Product Consultant (UX & Research) at Enterprise LMS Predictive UX

July 31, 2022 - August 26, 2025

Redesigned learning experiences in legacy LMS used by 4,000+ employees, boosting course completion rates by 25% and reducing navigation-related support requests by 30%. Led end-to-end research from discovery to solution delivery. Conducted 1:1 task-based testing, analytics dives, and stakeholder interviews to diagnose core friction points. Facilitated collaborative workshops with client product leadership to align on research insights and roadmap consensus.

UX Designer at B2B eCommerce Platform, Home Depot Canada

October 31, 2020 - August 26, 2025

Led UX improvements for Pro homepage experience focusing on clarity, conversion, and tool discoverability for 100K+ contractor users. Owned homepage redesign improving tool discoverability and navigation, increasing conversion rates by 12% on key service flows. Conducted in-depth funnel analysis, task flow mapping, and usability testing. Delivered annotated wireframes and UX strategy influencing roadmap decisions.

Lead Product Designer at B2B HRTech SaaS, Vacation Fund

March 31, 2020 - August 26, 2025

Sole designer leading full platform redesign for early-stage fintech startup offering employer-matched travel savings accounts. Increased onboarding completion by 41% and reduced trial drop-off by 25% across 1,000+ user pilot cohort. Conducted 30+ user interviews with HR managers and employees. Designed guided, modular onboarding flows and high-fidelity prototypes for enterprise sales demos and investor pitches, directly supporting successful pre-seed fundraising.