Krishna Mehta

Senior Technical Support Advisor (Mobile & Laptops) at Best Buy - St. Catharines

Provided technical support for smartphones, tablets, and laptops across multiple operating systems including Android, iOS, Windows, and macOS. Diagnosed and resolved hardware and software issues such as boot failures, connectivity problems, OS errors, and app malfunctions. Assisted customers with device setup, data backup, recovery, updates, virus removal, and performance optimizations. Guided users through troubleshooting both remotely and in-person, ensuring customer satisfaction. Performed basic repairs, system restores, and configuration changes while maintaining data integrity and device security. Logged support interactions accurately and escalated complex cases as needed.

Technical & Social Media Support at Rogers - Remote

Provided technical assistance and troubleshooting support for Rogers' internet, mobile, and TV products. Responded to customer inquiries via social media platforms maintaining a professional and helpful brand voice. Diagnosed and resolved hardware, software, and network connectivity issues and escalated complex problems when necessary. Managed multiple customer cases simultaneously with high satisfaction and service-level targets. Collaborated with internal teams to relay feedback on recurring technical problems and improve customer experience. Kept current with product updates, service policies, and social media best practices.

Software Development Intern at RBC

Assisted in designing, developing, testing, and debugging web and desktop applications under senior developer guidance. Wrote clean, maintainable, and efficient code in Python, Java, and JavaScript following best practices. Participated in code reviews, agile sprints, and daily stand-ups contributing to planning and project improvement. Collaborated with cross-functional teams to gather requirements, implement features, and fix bugs. Gained experience with Git version control and tools including VS Code and Jira. Documented software functionality and supported testing activities to help ensure high-quality releases.

Senior Technical Support Advisor (Mobile & Laptops) at Best Buy

Provided technical support for smartphones, tablets, and laptops across Android, iOS, Windows, and macOS. Diagnosed and resolved hardware and software issues, assisted with device setup, data backup and recovery, updates, virus removal, and performance optimization. Guided users through troubleshooting steps remotely and in person, ensuring clear communication and customer satisfaction. Performed basic repairs, system restores, and configuration changes while maintaining data integrity and device security. Logged support interactions using internal ticketing systems and escalated complex cases as required.

Technical & Social Media Support at Rogers

Provided technical assistance and troubleshooting for Rogers products and services, including internet, mobile, and TV. Responded to customer inquiries via social media platforms with a professional brand voice. Diagnosed and resolved hardware, software, and network connectivity issues, escalating complex problems when necessary. Managed multiple customer cases, achieving high customer satisfaction and meeting service targets. Collaborated with internal teams to provide feedback on recurring issues and stay current with product updates and social media best practices.

Software Development Intern at RBC (Royal Bank of Canada)

Assisted in the design, development, testing, and debugging of web and desktop applications under the guidance of senior developers. Wrote clean, maintainable code in Python, Java, and JavaScript, following best practices and team standards. Participated in code reviews, Agile sprints, and daily stand-ups to contribute to project planning and improvement. Collaborated with cross-functional teams to gather requirements, implement features, and fix bugs based on user feedback. Gained hands-on experience with Git and VS Code, and documented software functionality for testing and releases.

Senior Technical Support Advisor (Mobile & Laptops) at Best Buy - St. Catharines

Provided technical support for smartphones, tablets, and laptops across Android, iOS, Windows, and macOS. Diagnosed and resolved hardware and software issues, assisted with device setup, data backup/recovery, updates, virus removal, and performance optimization. Guided users through troubleshooting steps remotely and in-person, ensuring clear communication and customer satisfaction. Performed basic repairs and configuration changes while maintaining data integrity and device security. Logged all support interactions accurately using internal ticketing systems and escalated complex cases as required.

Technical & Social Media Support at Rogers - Remote

Provided technical assistance across Rogers’ products and services (internet, mobile, and TV). Responded to customer inquiries via social media with a professional and helpful brand voice. Diagnosed and resolved hardware, software, and network connectivity issues, escalating complex problems when necessary. Managed multiple customer cases simultaneously while maintaining high customer satisfaction and meeting service-level targets. Collaborated with internal teams to provide feedback on recurring issues and stay current with product updates and best practices.

Software Development Intern at RBC

Assisted in the design, development, testing, and debugging of web and desktop applications under the guidance of senior developers. Wrote clean, maintainable code in languages such as Python, Java, or JavaScript, following team standards. Participated in code reviews, Agile sprints, and daily stand-ups to contribute to project planning and improvement. Collaborated with cross-functional teams to gather requirements, implement features, and fix bugs based on user feedback. Gained hands-on experience with version control systems like Git and tools such as VS Code, GitHub, or Jira. Documented software functionality, created technical reports, and supported testing activities to ensure high-quality releases.

Senior Technical Support Advisor at Best Buy

Provided technical support for smartphones, tablets, and laptops across Android, iOS, Windows, and macOS; diagnosed and resolved hardware and software issues; assisted customers with device setup, data backup and recovery, updates, virus removal, and performance optimization; guided users through troubleshooting steps remotely and in-person; performed basic repairs and configuration changes while maintaining data integrity and device security; logged support interactions and escalated complex cases.

Technical & Social Media Support at Rogers

Provided technical assistance and troubleshooting for Rogers products and services (internet, mobile, TV); responded to customer inquiries via social media; diagnosed and resolved hardware, software, and network connectivity issues; managed multiple cases and collaborated with internal teams; stayed updated on product changes and social media best practices.