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Hi, I’m Jay Hirpara, a dedicated IT professional with hands-on experience in IT support, troubleshooting software and hardware issues, and helping users in fast-paced environments. I recently completed a Master of Information Technology and bring strong critical-thinking, problem-solving, communication, adaptability, and teamwork skills to every project. I’m passionate about building responsive, user-friendly websites, optimizing performance, and supporting teams with technical solutions. I’m actively seeking a Level 1 IT Support or Service Desk role in Australia, where I can apply my technical knowledge and collaborative mindset while continuing to learn and grow in the IT field. I thrive in Agile settings and enjoy turning complex challenges into simple, effective solutions.…Hi, I’m Jay Hirpara, a dedicated IT professional with hands-on experience in IT support, troubleshooting software and hardware issues, and helping users in fast-paced environments. I recently completed a Master of Information Technology and bring strong critical-thinking, problem-solving, communication, adaptability, and teamwork skills to every project. I’m passionate about building responsive, user-friendly websites, optimizing performance, and supporting teams with technical solutions. I’m actively seeking a Level 1 IT Support or Service Desk role in Australia, where I can apply my technical knowledge and collaborative mindset while continuing to learn and grow in the IT field. I thrive in Agile settings and enjoy turning complex challenges into simple, effective solutions.

Jay Hirpara

Web Developer, Front-End Developer, Back-End Developer, +2

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Hi, I’m Jay Hirpara, a dedicated IT professional with hands-on experience in IT support, troubleshooting software and hardware issues, and helping users in fast-paced environments. I recently completed a Master of Information Technology and bring strong critical-thinking, problem-solving, communication, adaptability, and teamwork skills to every project. I’m passionate about building responsive, user-friendly websites, optimizing performance, and supporting teams with technical solutions. I’m actively seeking a Level 1 IT Support or Service Desk role in Australia, where I can apply my technical knowledge and collaborative mindset while continuing to learn and grow in the IT field. I thrive in Agile settings and enjoy turning complex challenges into simple, effective solutions.…Hi, I’m Jay Hirpara, a dedicated IT professional with hands-on experience in IT support, troubleshooting software and hardware issues, and helping users in fast-paced environments. I recently completed a Master of Information Technology and bring strong critical-thinking, problem-solving, communication, adaptability, and teamwork skills to every project. I’m passionate about building responsive, user-friendly websites, optimizing performance, and supporting teams with technical solutions. I’m actively seeking a Level 1 IT Support or Service Desk role in Australia, where I can apply my technical knowledge and collaborative mindset while continuing to learn and grow in the IT field. I thrive in Agile settings and enjoy turning complex challenges into simple, effective solutions.

Available to hire

Hi, I’m Jay Hirpara, a dedicated IT professional with hands-on experience in IT support, troubleshooting software and hardware issues, and helping users in fast-paced environments. I recently completed a Master of Information Technology and bring strong critical-thinking, problem-solving, communication, adaptability, and teamwork skills to every project. I’m passionate about building responsive, user-friendly websites, optimizing performance, and supporting teams with technical solutions.

I’m actively seeking a Level 1 IT Support or Service Desk role in Australia, where I can apply my technical knowledge and collaborative mindset while continuing to learn and grow in the IT field. I thrive in Agile settings and enjoy turning complex challenges into simple, effective solutions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Internship Trainee at Prime Result

May 1, 2025 - August 1, 2025

Assist in designing and maintaining responsive websites using HTML, CSS, and JavaScript; Build and customize websites with WordPress and Elementor, focusing on layout and user experience; Work with VentraIP for hosting and domain management; Use Figma and Relume for design collaboration; Implement SEO techniques and configure plugins to improve site performance; Collaborate with senior developers in Agile team discussions.

Web Development Intern at Prime Result

May 1, 2025 - August 1, 2025

Assisted in designing and maintaining responsive websites using HTML, CSS, and JavaScript. Built and customized websites with WordPress and Elementor, focusing on layout and user experience. Worked with VentraIP for hosting and domain management. Used Figma and Relume for design collaboration. Implemented SEO techniques and configured plugins to improve site performance. Collaborated with senior developers in Agile team discussions.

Crew Coach at McDonald’s Adelaide (Airport)

September 1, 2023 - November 1, 2025

Train and guide new crew members during their shifts; Help with daily store operations and support the team; Handle customer service in a high-traffic environment, managing up to $1,000 in transactions per shift; Support opening and closing routines, stock management, and compliance with food safety guidelines; Earned Crew Member of the Month (May) and winner of the Order Speed Challenge for outstanding service performance.

Crew Member at McDonald’s (Airport)

September 1, 2023 - Present

Delivered customer service in a fast-paced environment, handling up to $1,000 in payments per shift. Prepared food and beverages while ensuring compliance with health and safety standards. Supported store operations including restocking and opening procedures. Recognized as Crew Member of the Month (May) and won speed challenge for order service.

Front of House Team Member at Engineer Eggwala Restaurant

August 1, 2023 - February 1, 2025

Provide front-of-house customer service in a busy restaurant; Take orders, handled POS payments, and served alcohol responsibly (RSA); Assist customers with enquiries and resolved issues professionally; Work closely with the kitchen team to ensure smooth service.

IT Help Desk Support at JB Software

August 1, 2019 - August 1, 2022

Provide technical support, diagnosing and troubleshooting hardware/software issues; Lead web development efforts including designing and implementing the company’s website; Contribute to multiple projects, demonstrating teamwork and adaptability; Receive client appreciation for quality service and dedication.

Technician at JB Software (India)

August 1, 2019 - August 31, 2022

Provided technical support, diagnosing and troubleshooting hardware/software issues. Led web development efforts including designing and implementing the company’s website. Contributed to multiple projects, demonstrating teamwork and adaptability. Received client appreciation for quality service and dedication.